Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • Microsoft Word, Excel Spreadsheets, Outlook, PowerPoint, and Publisher applications
  • Microsoft Teams
  • Adobe
  • Google Docs
  • HIPPA Certified
  • Epic Systems Medical Software
  • Medical Billing and Coding, including ICD-10 and CPT codes
  • Legal Compliance
  • Medical Terminology
  • Writing
  • AP/AR Proficiency
  • Managing Office Supplies/Purchasing
  • Cash Deposit Preparation
  • 10-Key Proficiency
  • Meeting Minutes
  • Scheduling
  • Staff Management
Lead Patient Relations Specialist, 10/2017 - Current
Medical Office (Age Management & Integrative, Regenerative, And Functional Medicine) Miami, FL,
  • Setting an example everyday with my own code of ethics, integrity, and service, while still maintaining a fun and safe work environment for the team
  • Assisted in development and implementation of standards, policies, procedures, and initiatives to improve our customer service and our team skills as a whole
  • Communicating regularly with supervisors to enure important information is received by the PRS in a timely manner
  • Actively striving to foster employee relationships through issue resolution, active communication, training and coaching
  • Recognizing the need for employee support, when needed, and making every effort to communicate and correct these issues with our supervisors
  • Observing the day-to-day workflow and delegating appropriate tasks to team members to help optimize productivity
  • Being an available sounding board and advocate for my team, which allowed me to lobby on their behalf, particularly in the planning and execution of our response to the Covid-19 pandemic
  • Responsible for developing a detailed and organized weekly PRS roster to guarantee adequate coverage within the clinic along with actively collaborating with other leads and supervisors regarding any impromptu changes or deficiencies that need to be addressed
  • Completing daily cash deposits and ensuring they are placed securly in the safe for deposit
  • Being the first point of contact for our patients and ensuring their needs are understood and met
  • Having a sense of urgency when appropriate and the skill set to quickly deal with emergencies
  • Confirming patient information is correct, current, and complete, along with taking appropriate safeguards to keep patient information secure, per HIPPA requirements
  • Verifying medical insurance coverage and taking copayments as needed
  • Constantly working towards creating a safe and accepting space for our diverse population within the community, where our patients feel respected and well taken care of
Medical Office Manager, 05/2014 - 10/2017
Alterra Mountain Co Snowshoe, WV,
  • Managed daily office operations for a busy local psychologist
  • Monthly billing and collections, coding, and submitting all claims to insurance
  • Maintaining updated and appropriate ICD-10 and CPT code requirements for proper billing
  • Verifying insurance benefits before procedures and effectively communicating these benefits and responsibilities to the patient
  • Compiling information needed for insurance authorizations and/or appeals when necessary
  • Obtaining required authorizations or release of information for shared patient information
  • Tracking inventory and ordering needed office supplies
  • Meeting weekly with the Owner/Provider to review schedules and discuss upcoming deadlines
  • Transcribing patient evaluation reports from dictation
Marketing Administrative Assistant, 06/1992 - 01/2004
Cheyenne Companies (Parent Company) City, STATE,
  • Creating marketing materials and preparing bid packages for submittal to local General Contractors or Government entities
  • Collaborating with Project Engineers and Managers to complete schedules and track progress
  • Creating and submitting press releases, when needed
  • Attending weekly management meetings and recording pertinent project information to be used to update progress reports and meeting minutes to be distributed throughout the company
  • Design and Implementation of a company-wide documentation system/storage, that allowed for easy access if necessary
  • Arranging all travel needs for the company
  • Assisted in hiring, training, and direct supervision of the company receptionist and payroll clerks
  • Designed and published the company website and numerous marketing publications
Education and Training
Associate of Applied Science: General Studies, Expected in 05/1996
Salt Lake Community College - ,
Real Estate Agency: Commercial/Residential Real Estate, Expected in 01/2001
Stringham Real Estate School - ,
: Medical Billing/Coding, Expected in
Salt Lake Community College - ,
Additional Information
  • Awarded the University of Utah's Circle of Distinction Award in 2020 2020
  • Invited to attend the University of Utah's Leadership Development course through the Organizational Development Department

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School Attended

  • Salt Lake Community College
  • Stringham Real Estate School
  • Salt Lake Community College

Job Titles Held:

  • Lead Patient Relations Specialist
  • Medical Office Manager
  • Marketing Administrative Assistant


  • Associate of Applied Science
  • Real Estate Agency
  • Some College (No Degree)

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