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lead network engineer resume example with 3+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary
  • Over 4+ years of Experience Lead Global Datacenter Management Infrastructure(WAN/LAN),Technical and Network, Cloud Support. Experience with Level 1 & 2 troubleshooting Network, Hardware & Security, Datacenter infrastructure on routers, switches & various vendor equipment.
  • Experience in Supervision of daily Network Operation Incident and Problem Management processes. Ensure issues are proactively managed to resolution, impacts mitigated and root cause eliminated. Provided leadership and direction to the global support team as well as partner teams in infrastructure, development and business process.
Skills
  • Access
  • Network Infrastructure
  • Firewall
  • Quality
  • Hardware
  • SAP
  • Servers
  • Switches
  • JAVA
  • LAN/WAN
  • Laptops
  • Deadline-oriented
  • Team management
  • Problem resolution
  • Troubleshooting
  • Cisco Certified Network Associate
  • Cisco Prime
  • Reporting
  • Routing
  • Desktops
  • SLA
  • IP Address Management
  • TCP/IP
  • User support
  • Technical support
  • Supervision
  • Project organization
Work History
Lead Network Engineer, 12/2019 - Current
Xpo Logistics Minneapolis, MN,
  • As Network Operation lead , efficiently and accurately process and resolve wide ranging issues for global network infrastructure with multiple locations.
  • Collaborate with data center infrastructure and services, server management and customer engagement service managers.
  • Create and rewrite user documentation to improve ease of use by nontechnical personnel.
  • Monitoring and maintaining existing LAN and replacing failed hardware.
  • Cisco Switches & access points configuration and replacement.
  • Performing daily moves, adds and changes (MAC).
  • Troubleshooting TCP/IP incidents using technical Software.
  • Responsible for resolving level 1 and level 2 issue.
  • Day to day responsibilities changes in IP address management.
  • Rack and stack for installing new devices and operational support.
  • Strong experience in network tools Solarwinds, Spectrum, Cisco Prime, CA Network , QIP for IP Address.
  • Recent project completed : Cisco 2XXXs to 3650 series 60 Switches replaced successfully, 180 Internal and external Access points replaced successfully, Juniper 6000D-6500D installed.
  • Leads, manages and monitors the successful delivery of managed services, Managing the process end-to-end operation process with resolution.
  • Provided complete end-to-end engineering and installation of route-based IP network solutions.
  • Introduced automation of monitoring system for 24/7 network systems, bolstering continuity of operations.
  • Improved MS Exchange migration, switch configuration and fiber optic splicing and termination.
  • Performed troubleshooting for Juniper, Cisco and packet analysis.
  • Provided firewall and VPN management, security and incident response.
  • Monitored network capacity and performance, as well as diagnosed and resolved complex network problems.
Global Data Center NOC Lead, 05/2019 - 12/2019
Juniper Networks Denver, CO,
  • As Operation lead , efficiently and accurately process and resolve wide ranging issues for global data center with multiple locations.
  • Collaborate with data center infrastructure and services, server management and customer engagement service managers.
  • Create and rewrite user documentation to improve ease of use by nontechnical personnel.
  • As Global Datacenter Lead Engineer continue monitoring and maintain global 35 Datacenters with responsibilities day to day operation.
  • Experience in handling tickets opened for network, Hardware Servers, Security Devices related issues and resolving as per SLA.
  • As Global Network Operation engineer Lead ,efficiently and accurately process Global Cloud Operation and providing delivery accordingly.
  • Consistently provide high quality support AMER and APJ Datacenter.
  • Engagement with multiple team and escalation process support as per priority.
  • Consistently provide Daily IRT and KPI Reporting and responsibilities.
  • Responsible New service, Update of existing process & termination of service and engagement with Stakeholder.
  • Responsible for the management planning and delivery of on-site Management service at SAP Datacenters.
  • Perform incident management process reviews and ensure efficient, effective workflow, effect improvement in SLAs response time and resolution.
  • Train and mentor new data center employees.
  • Leads, manages and monitors the successful delivery of managed services, Managing the process end-to-end operation process with resolution.
Global Data center Mangemnet | NOC Engineer, 05/2018 - 05/2020
Rite-Hire LLC (Computacenter) City, STATE,
  • AMER & APJ Project.
  • As Network Operation Engineer, efficiently and accurately process and resolve wide ranging issues for global data center with multiple locations.
  • Train and mentor new data center employees.
  • Collaborate with data center infrastructure and services, server management, and customer engagement service managers.
  • Create and rewrite user documentation to improve ease of use by nontechnical personnel.
  • As Global Network Operation engineer,efficiently and accurately process Global Cloud Operation and providing delivery accordingly.
  • Consistently provide high-quality, on-time project completion.
  • Routinely achieve almost double the standard productivity of the department.
  • Promoted from 3rd shift Customer Engineer to 1st shift Senior Customer Engineer.
  • One of the team members directly engaged by SAP Global Data Services Manager to resolve issues and case escalations.
  • Ability to rapidly review thousands of servers worldwide, identify problem source, coordinate resources, and develop creative, expedited solutions.
  • Follow established procedures to detect, diagnose, and report all application related problems with servers.
  • Regular preventative maintenance tasks including physical visits to servers to report any alerts and overall availability and stability of server environment.
  • Provides technical user and operational support for the server environment.
  • Perform routine and emergency systems administration tasks.
  • Analyze, recognize and troubleshoot problems with server hardware and applications software.
  • Assists with server upgrades and Performs systems backup and recovery as planned.
  • Deploy and administer Image visualization in in a cloud computing environment.
  • Updated and improved the internal Wiki database.
  • Explained data results clearly and discussed how it can be utilized to support project objectives.
Technical & Network Support Engineer, 01/2018 - 06/2018
Harte Hanks City, STATE,
  • MLB.com project.
  • Experience in handling tickets opened for network related issues and resolving as per SLA.
  • Provided base level IT support to non-technical personnel within the business.
  • Configuring computer systems, diagnosing software issues, troubleshooting network/connectivity problems, and testing new technologies while delivering comprehensive user support via phone, in-person appointments, or remote access.
  • Analytical Technical support adept resolving complex network issues.
  • Installed software, modified and repaired hardware and resolved technical issues.
  • Managed call flow and responded to technical support needs of customers.
  • Evaluated and responded to incoming sales leads and requests for technical support assistance.
  • Resolved customer issues in a clear, courteous and straightforward manner.
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Remained up-to-date on the latest technologies and solutions applicable to company products.
  • Set up PC and Apple desktops and laptops and all types of mobile devices.
  • Used ticketing systems to manage and process actions taken.
Education
Cisco Certified Network Associate Routing and Switching: , Expected in
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- ,
GPA:
Status -
Bachelors: Electronics and Communication Engineering, Expected in
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Gujarat technology University - , Gujarat
GPA:
Status -
Cisco ID- CSCO13026283IITL Foundation training From Lynda.comTops Technologies ltd through Core JAVA, C++ programing language Training: , Expected in
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- ,
GPA:
Status -
Certifications
  • Cisco Certified Network Associate (CCNA)
,

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Resume Overview

School Attended

  • Gujarat technology University

Job Titles Held:

  • Lead Network Engineer
  • Global Data Center NOC Lead
  • Global Data center Mangemnet | NOC Engineer
  • Technical & Network Support Engineer

Degrees

  • Cisco Certified Network Associate Routing and Switching
  • Bachelors
  • Cisco ID- CSCO13026283IITL Foundation training From Lynda.comTops Technologies ltd through Core JAVA, C++ programing language Training

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