Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Links
  • https://www.linkedin.com/in/Jessica-Claire/
Professional Summary

Results-oriented Lead IT Quality Assurance Engineer polished in developing quality improvement plans and monitoring employee performance to cultivate adherence to company standards. Focused and driven with aptitude for process improvement. Dedicated to going above and beyond to mitigate risk and improve quality.

Skills
  • Test Scenarios
  • Development Lifecycle
  • New Product Testing
  • Technical Documentation
  • Quality improvement plans
  • Process change documentation
  • Root Cause Analysis
  • Continuous Improvement
  • Clear and effective communications
  • Self-motivated professional
  • Leadership
  • Resource Allocation
  • Team building (Mentoring junior associates)
  • Test Management Tools (JIRA, Confluence, HP Quality Center)
  • Software quality assurance knowledge
Work History
Lead IT Quality Assurance Engineer, 01/2017 to 01/2020
EvergyNewton, KS,
  • Shared quality domain expertise with QA Engineering team for SSCO(Self Serv Checkout) for leading retailer Walmart/ASDA setting up environments (client-servers, LAN, HW, External devices -scanners, electronic card payment, security cameras).
  • Strong working knowledge of Agile methodologies for working with teams to drive solution to customer with quality.
  • Proficient creating test plans outlining test approach and risk mitigation.
  • Experienced with working with complex systems to quickly reproduce, diagnose, test and provide troubleshooting diagnostics to development team.
  • Quick learner with new and innovating technologies to help improve customer delivery.
  • Performed test case writing for positive and negative workflows for systems (Regression, SIT, UAT, UX and E2E).
  • Performed SIT testing that included smoke testing, regression, integration, exploratory/Ad-hoc, UX, performance and end to end testing of system to ensure requirements were met and no gaps were identified.
  • Managed JIRA board for testing activities for Onshore/Offshore team for 2 week Sprints.
  • Lead team of QA Engineers with their day to day activities to estimate, design, review and execute test cases in Zephyr.
  • Responsible for communication, and documentation for Release Notes for customer, and internal teams.
  • Share detailed testing reports on regular cadence to leadership team.
  • Work closely with product owners and developers to meet SQA commitments and align delivery priorities with business objectives.
  • Evangelize new testing methodology, best practice and tool(s) with goal to continuously improve test coverage through manual process with movement toward automation.
Lead IT Quality Assurance Analyst, 01/2013 to 01/2017
EvergySaint Joseph, MO,
  • Provided leadership, mentorship and quality domain expertise to testing team.
  • Assisted others in estimating work effort and managing key issues, risks and dependencies.
  • Participated in Sprint planning, and accountable for team commitments in Sprints to ensure User Stories are testable and measurable.
  • Provided oversight of test strategy, test plans, test scenarios, test cases, test scripts and test results ensuring alignments with standards.
  • Maintained required Sarbanes Oxley (SOX) governance for financial testing and production release packages.
  • Prioritized testing resources to focus on activities of high risks and that are on project’s critical path.
  • SQ-led Cross-functional team where 17 functional area representatives reporting to me.
  • There were team of 75 Onshore/Offshore resources that made up testing team between two companies.
  • Organized document review sessions with development, business, Project Managers, and BA’s from various functional areas.
  • Worked with management to help re-define Automation process and increase feedback loop to development teams.
  • Reduced functional testing by 50% in two months.
  • Responsible for working with Project Managers to Forecast resources each month in Forecast Tool.
  • Responsible to ensure that budget set for each month was within +/-5% of allocation planned yearly budget.
  • Solid knowledge of QA methodologies, test planning, system dependencies, and product integration phases.
  • Responsible for taking projects through ITSF (IT Solution Framework) Review Board Governance.
Lead IT Quality Assurance Analyst, 01/2007 to 01/2013
Nes AssociatesAnnapolis, MD,
  • Managed multiple interlocked IT projects across various portfolios with budgets ranging from 1 million dollars upward.
  • Managed team of 30 or more associates and consultants in matrix organization responsible for quality and testing phases of project.
  • Coordinated daily activities of QA team to ensure that test case coverage, requirements traceability and defect management is adhered.
  • Managed resource planning and scheduling for multiple, concurrent Quality Assurance testing efforts.
  • Provide quality metrics to leadership team for review.
  • Worked with leadership to promote overall QA process improvements, mentorship to both onshore and offshore teams.
  • Established and implemented conformance to software quality standards throughout Software Development Life Cycle (SDLC) with Onshore and Offshore resources.
  • Performed test case peer reviews with Onshore and Offshore teams.
  • Responsible for taking projects through ITSF (IT Solution Framework) Review Board Governance.
  • Generated excitement and buy-in to secure commitment for project objectives, and share group vision to start and keep team motivated.
  • Used Quality Center 9.2 & 10 to incorporate entire testing process, i.e.
  • Requirements management, planning, test execution, and defect tracking.
Senior IT Quality Analyst, 01/2005 to 01/2007
Home DepotCity, STATE,
  • Responsible for test coordination for Front End, Back End and Design Systems projects with maximum of 40 resources, which comprise of Onshore and Offshore resources.
  • Used Quality Center 9.2 & 10 to incorporate entire testing process, i.e.
  • Requirements management, planning, test execution, and defect tracking.
  • Implemented industry best practices across Software Development Life Cycle (SDLC).
  • Directed team of Quality Assurance Analyst Onshore and Offshore to develop test plans, user manuals for ongoing knowledge transfer.
  • Well versed in Quality Assurance methodologies.
  • Responsible for taking projects through ITSF (IT Solution Framework) Review Board Governance.
  • Maintained budgets within Quality Assurance Organization by ensuring time lines were met.
Education
: Candidate, Expected in
DeVry Institute - Atlanta, GA,
GPA:

Certificated in “Leading with Confidence” class at The Home Depot

Certificated in “Leading with Authority” class at The Home Depot Certified in “Conducting Effective Meeting” class at The Home Depot

Certified in “Business Acumen” class at The Home Depot

Certified in “Project Management” class at The Home Depot

CA Lisa 6.0 Messaging Virtualizing Certification, CA Education: , Expected in
CA Education - Atlanta, GA
GPA:
Quality Assurance Certification, Malix IT, Norcross: , Expected in
- , GA
GPA:
Project Management Certification: , Expected in
PMP Certification Of Georgia - Atlanta GA,
GPA:
Candidate for SCRUM Master Certification: , Expected in
- ,
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

84Good

resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Word Choice

Resume Overview

School Attended

  • DeVry Institute
  • CA Education
  • PMP Certification Of Georgia

Job Titles Held:

  • Lead IT Quality Assurance Engineer
  • Lead IT Quality Assurance Analyst
  • Lead IT Quality Assurance Analyst
  • Senior IT Quality Analyst

Degrees

  • Some College (No Degree)
  • CA Lisa 6.0 Messaging Virtualizing Certification, CA Education
  • Quality Assurance Certification, Malix IT, Norcross
  • Project Management Certification
  • Candidate for SCRUM Master Certification

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: