Lead Installer/Customer Service Manager Resume Example
Talented Lead Installer knowledgeable about managing inventory, schedules and new installations. Familiar with quality standards and documentation requirements. Resourceful and client-focused Customer Service Manager with over 25 years of experience in exceeding sales goals and customer expectations. Meticulous and results-oriented with expertise educating employees on all stages of sales cycle while recommending best options to meet short- and long-term needs. Personable relationship builder with polished communications skills.
Highly experienced sales history in the "pop culture collectibles" industry both as a collector and reseller with over 30 years involvement beginning in the early 1990s through present day. Owner/operator of brick and mortar store "Retro Station" serving the community's collector needs for 10 years. Extensive knowledge in vintage action figures, super hero, sci-fi and horror, GI Joe, vintage and modern comic books, Hollywood/cinema related ephemera and many other genres.
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Des Moines , IALineage Logistics/Apr 2019 to May 2020
- Installed complete systems at new residential and business construction sites.
- Followed safety guidelines for using tools, equipment and heavy machinery to avoid accidents and injury.
- Inventoried required material, tools and equipment to record product on-hand or to be ordered.
- Reviewed daily schedules and work orders to determine supplies and materials needed for assignments.
- Removed existing systems and fixtures to prepare for replacements.
- Tested systems and performed troubleshooting to alleviate potential issues after set-up.
- Automated contact management system to maintain efficient client organization.
- Oversaw addressing of customer requests for friendly, knowledgeable service and support.
- Created order management system for sales and customer service personnel to improve client experience and sales efficiencies.
Paris , ILAgco Corp./Apr 2008 to May 2020
- Led startup and opening of Retail Storefront business and provided business development, creation of operational procedures and workflow planning.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed and implemented successful sales strategies leading to brick and mortar store and E-commerce platforms exceeding monthly sales goals for Vintage Pop Culture Collectibles
- Managed purchases, receipts and documentation of finished goods, materials, packaging etc.
- Located and vetted vendors, established good relationships and negotiated contracts.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Organized corporate luncheons, dinners, conferences and special events.
- Planned, coordinated and executed conventions and special events.
- Networked to obtain potential event sponsors.
- Maintained close communication with clients to mitigate service issues.
City , STATEFender Musical Instruments Corporation/Sep 2004 to Sep 2008
- Negotiated beneficial long-term contract renewals with franchise owners and sales affiliates.
- Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
- Trained and mentored sales team members in customer relations, customer service and product placement.
- Delivered constructive coaching and feedback to enhance employee sales and customer service skills.
- Visited clients to negotiate prices and to increase product presence.
- Developed and implemented a training program to increase employee productivity and product knowledge.
- Negotiated and closed long-term product contracts with big-box accounts.
- Formulated regional sales approach based on solid customer relationships and market-driven planning.
- Generated new leads and developed deep client relationships to promote sales.
- Secured long-term accounts, managed sales presentations and provided recommendations to promote brand effectiveness and product benefits.
- Expanded knowledge of Fender and Specialty brands product line.
- Provided coaching and mentorship to junior team members at various retailers such as Guitar Center, Sam Ash, Music & Arts etc.
- Learned about product's technical specifications and accurately explained specifications to customers and work team.
- Rearranged products to make sure assigned areas looked clean and inviting to shoppers. Provided instruction to team members relating to proper merchandising techniques.
- Created training manuals targeted at resolving simple and difficult customer issues.
- Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
- Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
- Developed open and professional relationships with team members, enabling better, more effective customer service.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
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Resume Overview
School Attended
- Cherry Hill High School West
Job Titles Held:
- Lead Installer/Customer Service Manager
- Owner/Operator
- District Sales Manager
Degrees
- High School Diploma
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