Lead Installer/Customer Service Manager Resume Example Cool Rite LLC

LEAD INSTALLER/CUSTOMER SERVICE MANAGER

Summary

Talented Lead Installer knowledgeable about managing inventory, schedules and new installations. Familiar with quality standards and documentation requirements. Resourceful and client-focused Customer Service Manager with over 25 years of experience in exceeding sales goals and customer expectations. Meticulous and results-oriented with expertise educating employees on all stages of sales cycle while recommending best options to meet short- and long-term needs. Personable relationship builder with polished communications skills.

Highly experienced sales history in the "pop culture collectibles" industry both as a collector and reseller with over 30 years involvement beginning in the early 1990s through present day. Owner/operator of brick and mortar store "Retro Station" serving the community's collector needs for 10 years. Extensive knowledge in vintage action figures, super hero, sci-fi and horror, GI Joe, vintage and modern comic books, Hollywood/cinema related ephemera and many other genres.

Skills

System installations
Maintenance and repair
Worksite preparation

Troubleshooting and diagnostics
Pipe sweating

Experience

Lead Installer/Customer Service Manager
Blackwood NJ, NJCool-Rite LLC/Apr 2019 to May 2020

Installed complete systems at new residential and business construction sites.
Followed safety guidelines for using tools, equipment and heavy machinery to avoid accidents and injury.
Inventoried required material, tools and equipment to record product on-hand or to be ordered.
Reviewed daily schedules and work orders to determine supplies and materials needed for assignments.
Removed existing systems and fixtures to prepare for replacements.
Tested systems and performed troubleshooting to alleviate potential issues after set-up.
Automated contact management system to maintain efficient client organization.
Oversaw addressing of customer requests for friendly, knowledgeable service and support.
Created order management system for sales and customer service personnel to improve client experience and sales efficiencies.

Owner/Operator
Mullica Hill, NJRetro Station/Apr 2008 to May 2020

Led startup and opening of Retail Storefront business and provided business development, creation of operational procedures and workflow planning.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Developed and implemented successful sales strategies leading to brick and mortar store and E-commerce platforms exceeding monthly sales goals for Vintage Pop Culture Collectibles
Managed purchases, receipts and documentation of finished goods, materials, packaging etc.
Located and vetted vendors, established good relationships and negotiated contracts.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Organized corporate luncheons, dinners, conferences and special events.
Planned, coordinated and executed conventions and special events.
Networked to obtain potential event sponsors.
Maintained close communication with clients to mitigate service issues.

District Sales Manager
Scottsdale, AZFender Musical Instruments Corporation/Sep 2004 to Sep 2008

Negotiated beneficial long-term contract renewals with franchise owners and sales affiliates.
Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
Trained and mentored sales team members in customer relations, customer service and product placement.
Delivered constructive coaching and feedback to enhance employee sales and customer service skills.
Visited clients to negotiate prices and to increase product presence.
Developed and implemented a training program to increase employee productivity and product knowledge.
Negotiated and closed long-term product contracts with big-box accounts.
Formulated regional sales approach based on solid customer relationships and market-driven planning.
Generated new leads and developed deep client relationships to promote sales.
Secured long-term accounts, managed sales presentations and provided recommendations to promote brand effectiveness and product benefits.
Expanded knowledge of Fender and Specialty brands product line.
Provided coaching and mentorship to junior team members at various retailers such as Guitar Center, Sam Ash, Music & Arts etc.
Learned about product's technical specifications and accurately explained specifications to customers and work team.
Rearranged products to make sure assigned areas looked clean and inviting to shoppers. Provided instruction to team members relating to proper merchandising techniques.
Created training manuals targeted at resolving simple and difficult customer issues.
Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
Developed open and professional relationships with team members, enabling better, more effective customer service.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Education and Training

High School DiplomaCherry Hill High School WestJun 1988Cherry Hill, NJ

Resume Overview

Companies Worked For:

Cool-Rite LLC
Retro Station
Fender Musical Instruments Corporation

School Attended

Cherry Hill High School West

Job Titles Held:

Lead Installer/Customer Service Manager
Owner/Operator
District Sales Manager

Degrees

High School Diploma

Lead Installer/Customer Service Manager Resume Example

Resume Score: 80%

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