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Lead Installer/Customer Service Manager Resume Example

Resume Score: 80%

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LEAD INSTALLER/CUSTOMER SERVICE MANAGER
Summary

Talented Lead Installer knowledgeable about managing inventory, schedules and new installations. Familiar with quality standards and documentation requirements. Resourceful and client-focused Customer Service Manager with over 25 years of experience in exceeding sales goals and customer expectations. Meticulous and results-oriented with expertise educating employees on all stages of sales cycle while recommending best options to meet short- and long-term needs. Personable relationship builder with polished communications skills.

Highly experienced sales history in the "pop culture collectibles" industry both as a collector and reseller with over 30 years involvement beginning in the early 1990s through present day. Owner/operator of brick and mortar store "Retro Station" serving the community's collector needs for 10 years. Extensive knowledge in vintage action figures, super hero, sci-fi and horror, GI Joe, vintage and modern comic books, Hollywood/cinema related ephemera and many other genres.

Skills
  • System installations
  • Maintenance and repair
  • Worksite preparation
  • Troubleshooting and diagnostics
  • Pipe sweating
Experience
Lead Installer/Customer Service Manager
Blackwood NJ, NJ
Cool-Rite LLC/Apr 2019 to May 2020
  • Installed complete systems at new residential and business construction sites.
  • Followed safety guidelines for using tools, equipment and heavy machinery to avoid accidents and injury.
  • Inventoried required material, tools and equipment to record product on-hand or to be ordered.
  • Reviewed daily schedules and work orders to determine supplies and materials needed for assignments.
  • Removed existing systems and fixtures to prepare for replacements.
  • Tested systems and performed troubleshooting to alleviate potential issues after set-up.
  • Automated contact management system to maintain efficient client organization.
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
  • Created order management system for sales and customer service personnel to improve client experience and sales efficiencies.
Owner/Operator
Mullica Hill, NJ
Retro Station/Apr 2008 to May 2020
  • Led startup and opening of Retail Storefront business and provided business development, creation of operational procedures and workflow planning.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Developed and implemented successful sales strategies leading to brick and mortar store and E-commerce platforms exceeding monthly sales goals for Vintage Pop Culture Collectibles
  • Managed purchases, receipts and documentation of finished goods, materials, packaging etc.
  • Located and vetted vendors, established good relationships and negotiated contracts.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Organized corporate luncheons, dinners, conferences and special events.
  • Planned, coordinated and executed conventions and special events.
  • Networked to obtain potential event sponsors.
  • Maintained close communication with clients to mitigate service issues.
District Sales Manager
Scottsdale, AZ
Fender Musical Instruments Corporation/Sep 2004 to Sep 2008
  • Negotiated beneficial long-term contract renewals with franchise owners and sales affiliates.
  • Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
  • Trained and mentored sales team members in customer relations, customer service and product placement.
  • Delivered constructive coaching and feedback to enhance employee sales and customer service skills.
  • Visited clients to negotiate prices and to increase product presence.
  • Developed and implemented a training program to increase employee productivity and product knowledge.
  • Negotiated and closed long-term product contracts with big-box accounts.
  • Formulated regional sales approach based on solid customer relationships and market-driven planning.
  • Generated new leads and developed deep client relationships to promote sales.
  • Secured long-term accounts, managed sales presentations and provided recommendations to promote brand effectiveness and product benefits.
  • Expanded knowledge of Fender and Specialty brands product line.
  • Provided coaching and mentorship to junior team members at various retailers such as Guitar Center, Sam Ash, Music & Arts etc.
  • Learned about product's technical specifications and accurately explained specifications to customers and work team.
  • Rearranged products to make sure assigned areas looked clean and inviting to shoppers. Provided instruction to team members relating to proper merchandising techniques.
  • Created training manuals targeted at resolving simple and difficult customer issues.
  • Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques.
  • Trained new hires on relationship building, benefit-oriented sales presentations, sales processes and protocol, product knowledge, customer needs analysis and overcoming objections.
  • Developed open and professional relationships with team members, enabling better, more effective customer service.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education and Training
High School DiplomaCherry Hill High School WestJun 1988Cherry Hill, NJ
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Cool-Rite LLC
  • Retro Station
  • Fender Musical Instruments Corporation

School Attended

  • Cherry Hill High School West

Job Titles Held:

  • Lead Installer/Customer Service Manager
  • Owner/Operator
  • District Sales Manager

Degrees

  • High School Diploma

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