LiveCareer-Resume

lead host server shift leader resume example with 9+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Adaptable host/server/manager/clerk deeply familiar with FOH and BOH operations. Hardworking collaborator with 15-year background providing exceptional customer service and food service to attain highest level of guest satisfaction. In depth knowledge of POS system operations,food saftey, and ServSafe certified. Seasoned shift leader/manager displays expert knowledge in customer service and shift operation. Consistently adheres to all saftey and sanitation regulations. Demonstrates good listening skills and excellent follow-through on task management and teamwork. Flexible schedule and well versed in fast-paced environment with high quantities of customers.

Skills
  • Marketing Initiatives
  • Verbal and Written Communication
  • Assignment Delegation
  • Food Presentation
  • Customer Service Management
  • Menu Knowledge
  • Upselling and Cross-Selling
  • Personnel Training
  • Guest Service
  • Food Safety
  • Cleaning and Sanitation
  • POS System Operations
  • Quality Control
  • Liquor, Wine, and Food Service
  • Effective Customer Upselling
  • Item Promotion
  • Event Setup
  • Responsible and Trustworthy
  • High-Volume Dining
  • Employee Training and Development
  • Team Leadership
  • Resourceful and Reliable
  • Attention to Detail
  • Fine Dining
  • Positive and Friendly Attitude
  • Casual Dining
  • Safe Food Handling
  • Teamwork and Collaboration
  • Tabs and Food Running
  • Service Prioritization
  • Dining Crew Workflow Optimization
  • Organization and Efficiency
  • Cash Handling
  • Server Monitoring
  • Food Safety Understanding
  • Credit and Cash Transactions
  • Willingness to Learn
  • Staff Training
  • Compliance Training
  • Staff Supervision
  • ServSafe Certification
  • Lottery training
  • Very familiar with CAT Scale
  • Trucking Services
  • Inventory
  • Loss Prevention
Experience
08/2016 to 03/2023 Lead Host/Server Shift Leader Sonic Drive-In | Oak Hall, VA,
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Managed tables throughout dining room to execute service at highest level.
  • Supervised serving staff to drive high level of hospitality and food excellence.
  • Directed and assisted in general dining room cleaning and sanitation.
  • Managed opening and closing duties to facilitate restaurant operations.
  • Provided exceptional service to high volume of daily customers.
  • Interacted and engaged with patrons to promote friendly environment.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Worked with management to coordinate special functions and events.
  • Leveraged POS system to receive and take guest orders and process payment.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
  • Calculated charges, issued table checks and collected payments from customers.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Answering phones, taking reservations, calling to confirm reservations, taking take out orders.
  • Ensuring that not too many walk-in guests are being seated and not having room for reservations.
  • Making schedules, cutting employees when it's the right time, and giving the right servers the proper sections and party's.
05/2013 to 03/2023 Assistant Manager Renaissance Marquis | Rome, GA,
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Completed inventory audits to identify losses and project demand.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Evaluated individual and team business performance and identified opportunities for improvement.
to Maintenance Worker White Sox Stadium | City, STATE,
  • Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
  • Identified problems during daily work inspections and addressed concerns.
  • Maintained clear and safe workspace areas to meet OSHA standards.
  • Performed tasks to maintain on-site physical security, safety and efficiency.
  • Repaired minor carpentry, electrical and plumbing issues to return equipment to functionality.
  • Collaborated with team members to assess equipment performance needs.
  • Read work orders or received instructions from supervisors or homeowners to determine work requirements.
  • Maintained compliance with internal and regulatory safety standards.
  • Removed snow from sidewalks, driveways and parking areas.
  • Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
  • Calculated required materials needed based on field measurements or work orders.
  • Examined alarm systems and portable fire extinguishers for physical damage requiring repair.
  • Used rulers and micrometers to inspect parts and determine dimension requirements.
  • Organization, sorting, picking and packing materials for certain jobs and projects for upcoming events.
Education and Training
Expected in 05/2004 CNA | Nursing Rowan County Vocational, Morehead, KY GPA:
Expected in 06/2003 High School Diploma | West Carter County High School, Olive Hill, KY GPA:
Expected in | Nursing Morehead State University, Morehead, KY GPA:

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Resume Overview

School Attended

  • Rowan County Vocational
  • West Carter County High School
  • Morehead State University

Job Titles Held:

  • Lead Host/Server Shift Leader
  • Assistant Manager
  • Maintenance Worker

Degrees

  • CNA
  • High School Diploma
  • Some College (No Degree)

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