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Lead Generation Specialist Resume Example

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LEAD GENERATION SPECIALIST
Career Profile
  • Skilled Lead Generation Specialist committed to addressing customer concerns with speed, accuracy and professionalism.
  • Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
  • Experienced Assistant supervisor with strong leadership and relationship-building skills.
Skills
  • Customer- and service-oriented
  • Strong problem solving ability
  • Proficient with Microsoft Office Suite
  • Cross-functional team management
  • Operations management
  • Calm under pressure
  • Complex problem solving
  • Staff training
​
Experience
Lead Generation Specialist
May 2016 to February 2017Company Name － City, State
  • Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Trained staff on how to improve customer interactions.
Assistant Manager
August 2015 to May 2016Company Name － City, State
  • Supervised a team of 5 employees. Checked fluid levels and replaced filters. Served as mentor to junior team members.
Stock Associate
December 2014 to February 2016Company Name － City, State
  • Recommended merchandise based on customer needs. Replenished floor stock and processed shipments to ensure product availability for customers.
Certified Nursing Assistant
March 2012 to February 2014Company Name － City, State
  • Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.
Education and Training
High School Diploma : 2012Brentwood High School － City, State
2012Suffolk County Community College － City, State
Fashion Design , 2015Art Institute of New York － City, State
Languages
  • Bilingual Spanish/English
Technical Summary
  • Cashier, Excellent communication, Edit, English, Financial, Internet Explorer 8, letters, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, presentations, Research, Fluent in Spanish, Spanish, spreadsheets, type, WISE, written
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Resume Overview

School Attended

  • Brentwood High School
  • Suffolk County Community College
  • Art Institute of New York

Job Titles Held:

  • Lead Generation Specialist
  • Assistant Manager
  • Stock Associate
  • Certified Nursing Assistant

Degrees

  • High School Diploma : 2012
    2012
    Fashion Design , 2015

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