Lead Framer Customer Service Associate Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers while achieving all individual goals. Expertise in customer service

Multitask numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities developed over 22 years of experience With customers. Driven to boost efficiency and productivity with top-notch analytical and management abilities.

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.

Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in product issues with dedication to increasing productivity through close analysis of tasks. Proven history of increasing customer satisfaction.

Diligent offering -year record in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player.

Capable knowledgeable about managing routes while providing top-notch customer service to customers. Efficient, well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues.

Cheerful and upbeat with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.

Hardworking Dedicated accustomed to fast-paced calls environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in standards and best practices.

Outgoing with years of experience in customer service. Skilled at answering questions quickly and handling Customers issues

People skills with proven customer service, time management and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions.

Personable and dedicated Customer Service Representative with extensive experience in homes industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Personable, friendly and solution-oriented own business with over 22 years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

  • Customer support
  • Complaint resolution
  • Project management abilities
  • Regulations knowledge
  • Materials transport
  • Quality control
  • Inbound and Outbound Calling
  • Business development understanding
  • Customer relations
  • Fix solutions
  • Helping customer understand
  • Patience / confidence
  • Can talk on the phone with customers
  • Come up with ideas for customers
  • Framing skills and knowledge of the job
  • Take control of a job With situations
  • I have compassion for the job
  • Able to work long hours Do you get the job done
  • Painting skills
  • Installing windows
  • Installing doors
  • Installing flooring
  • Install tram
  • Installing dry wall
  • Build a whole house
  • Blueprint knowledge
02/2021 to Current Lead Framer/Customer Service Associate Brightview Landscapes, Llc | Davis, CA,
  • Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
  • Assisted operators with handling calls and took over escalated concerns to provide skilled solutions.
  • Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
  • Reduced call-time of inbound calls by recognizing and resolving systematic inefficiencies.
  • Completed performance reviews of each and used results to identify areas in need of attention.
  • Answered customers' questions and addressed problems and complaints in-person and by phone, rectifying issues promptly.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Improved productivity by providing CSR performance feedback for corrective action.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
  • Documented conversations with customers to track requests, problems and solutions.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
03/1992 to 09/2017 I Know What It Takes to Be a Owner/get Things Done Tony A Karen | City, STATE,
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Led startup and opening of business and provided business development, creation of operational procedures and workflow planning.
  • Also pull permits
  • Manage 50 employees
  • 30 years in the business
  • Also has physical experience And can still do physical Work if needed
  • My high point is framing homes
  • Leadership in running a crew
  • Leadership of getting things done
  • Do it myself if needed
  • Directing contractors / making sure their job is being done right /done on time
  • Customer skills
  • Know how to talk to customers
  • Have customer manners and respect
  • How to create Change order
  • And invoices To make more money for the company
  • My skills are framing / Read blueprints
  • Operating my own Crane business with a boom truck
  • Can operate Bobcat
03/2000 to 08/2008 Crane Operator Tony A Karen | City, STATE,
  • Operated mobile crane and moved materials to various locations.
  • Read and interpreted blueprints to ensure proper placement of materials.
  • Followed related safety regulations, contract requirements, company policies and operating procedures.
  • Verified daily schedules and instructions with project manager prior to beginning work on project.
Education and Training
Expected in 06/1987 High School Diploma | Brandon High School, Ortonville, MI GPA:

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Resume Strength

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  • Personalization
  • Target Job
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Resume Overview

School Attended
  • Brandon High School
Job Titles Held:
  • Lead Framer/Customer Service Associate
  • I Know What It Takes to Be a Owner/get Things Done
  • Crane Operator
  • High School Diploma

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