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Lead Field Service Engineer Resume Example

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LEAD FIELD SERVICE ENGINEER
Summary

Profile: I'm a self-starter and quick learner. Versatile skill set with experience in mechanical aptitude, written and oral communication. Recognized skills in training, mediating between employees, and in leading team projects. Proficient Field Service Engineer successful at planning work, coordinating paperwork and facilitating communication. Proven skills in keeping customer satisfaction high, controlling inventory costs and applying technical knowledge to solve routine and complex problems. Looking for a challenging new position with room for career growth.

Skills
  • Operating System: Windows XP/Vista/Windows 7,8 and 10
  • Applications: MS Office Suite 2003/2007/2010,
  • Topologies/Protocols: Ethernet, TCP/IP. Connectivity: Routers and Modems.
  • NYSDOH Certifications: Certified Application Counselor, Facilitated Enroller
  • IT Computer Technician Certification: Comptia A+ Certification
  • Customer Service
  • Apple MacOS Catalina,Mojave,OS High Sierra,OS Sierra,OS X El Capitan,OS X Yosemite,OS X Mavericks,OS X Mountain Lion,OS X Lion
Experience
Hydration LabsNew York, NYLead Field Service Engineer09/2016 to 12/2020
  • Schedule and execute service calls in and around New York City, New Jersey, Washington DC, Virginia, and Maryland in a timely fashion
  • Troubleshoot issues pertaining to over 600 installed Chiller / Carbonator machines
  • Repair and troubleshoot Chiller / Carbonator, machine tablet issues (Wifi connection,Software Update, Firmware Update), replacing circuit boards, motherboards and connecting units to wireless routers on clients site or at the office
  • Monthly travel to different US cities to train employees on Chiller / Carbonator installation, preventive maintenance, troubleshooting and performing plumbing
  • Perform detail inspection of plumbing water pressure to install Chiller / Carbonator machines
  • Create diagrams and training manual from inspections, for Field Service Engineers staff to follow at installations
  • Use power tools (Drills, Electrical Saw, etc) to perform daily work duties
  • Perform Operations Manager job duties when he's not in the office. Duties entail delegating service calls to other Field Service Engineers
  • Contact potential clients abouttheir building COI requirements for Chiller / Carbonator machine installations
  • Troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems in Chiller / Carbonators
  • Observe manufacturer safety instructions when using machinery and work tools.
  • Utilize active listening to determine what the Field Operations Manager expected and responsibly completed all tasks within expected timeframes.
  • Inspect and record inventory of Operations supplies
  • Proactively perform other tasks necessary to help grow the company revenue
  • Train client office manager and staff on interacting and using the Chiller / Carbonator machine after installation
  • Setup Chiller / Carbonator machine for Trade Shows with Hydration Labs Sales staff
  • Provide excellent service and attention to customers when face-to-face or through phone conversations
Tekserve IncNew York, NYApple Computer Technician02/2015 to 10/2016
  • Interacted with customers on a daily basis pertaining to issues with their computers
  • Registered Apple computers for service and recorded accurate customer information, noting warranty status data backup including relevant information regarding repairs to be done
  • Performed Tech support over the phone with customers about software and Operating system issues with their Apple computers
  • Proactively addressed service issues based on knowledge of current technologies and a sincere desire to retain customers confidence
  • Maintained composure and customer focus while troubleshooting and solving issues with Apple computer hardware and Operating systems
  • Stayed abreast of Apple service updates and procedure changes
  • Repaired Apple's Imac,MacBook Pro,MacBook Air, MacBook and PC computers
  • Excellent communication skills both written and verbal
Affinity Health PlanBronx, NYRecert Rep/Operation Analyst10/2011 to 07/2014
  • Substantiated submitted applications and documents from Recertification Field Representatives to validate accurate data
  • Contributed corrective actions to Recertification Field Representatives as to completing returned applications
  • Provided support to Enrollment and Accounts Receivable Departments with in house clients
  • Completed Medicaid and Child Health Plus applications for walk in at the Corporate office
  • Recorded incoming premium checks from members and submitting them to Account Receivable.
  • Data entry of Child Health Plus, Family Health Plus, and Medicaid members data into the Marketing Productivity Software.
  • Reassigned Recertification Representatives to various zip codes as my temporary status as a Operations Analyst.
  • Reviewed Child Health Plus, Family Health Plus and Medicaid paper applications for HRA/LDSS.
Education
Bachelor of Arts:Economics05/2002Lehman College, Bronx
  • Minor in Psychology
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Resume Overview

Companies Worked For:

  • Hydration Labs
  • Tekserve Inc
  • Affinity Health Plan

School Attended

  • Lehman College

Job Titles Held:

  • Lead Field Service Engineer
  • Apple Computer Technician
  • Recert Rep/Operation Analyst

Degrees

  • Bachelor of Arts : Economics 05/2002

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