Lead Field Service Engineer Resume Example
Detail-oriented Field Service Engineer possessing troubleshooting and installation talents. Successful handling multiple complex technical tasks. Familiarity with with Datacom networks and central office telephony with flexible and adaptable approach to working practices. Looking to fill a position as a circuit actions representative.
- Maintenance of DISA network for east Pacific region which includes Hawaii, Guam, and Alaska. Includes but not limited to Sycamore switches, CISCO ONS and CISCO WSE, line of Juniper routers MX240 to MX960, Juniper CTP, with the peripheral devices such as encryption devices, CSU/DSU, modems, network extenders, patch panels, and fiber distribution units.
- Maintenance of PES-HI, POTS telephone network, replacement of circuit packs, troubleshooting telephone lines at customer locations and MDFs. Experienced in the installation of remote terminals for telephony services. Turn up and tested line testing for POTS lines.
- Perform tech refresh and maintenance of DISA Voip and ECVoip network for Hawaii region.
- Maintenance of DISA Holding facility; maintain inventory of spare parts for DISA networks. Responsible for shipping parts to fellow technicians to complete their repairs.
- Maintenance of PES-HI Holding facility, maintain inventory of spare parts.
- Perform preventive maintenance for both DISA network and PES-HI, includes inventory of active equipment, cable buildout documentation, update of VISIO rack elevation drawings and fan filter replacement, performed twice a year.
- Updates and maintains critical CM records for DISA and its customer circuits (e.g. Provisioning Documents, MSS, visio drawings, Implementation Requests, etc.)
- Work off of TSOs to complete implementation requests, such as new installations, tech refreshes, and upgrades.
- Maintenance of DISA network for east Pacific region which includes Hawaii, Guam, and Alaska. Includes but not limited to Sycamore switches, CISCO ONS and CISCO WSE, line of Juniper routers MX240 to MX960, with the peripheral devices such as encryption devices, CSU/DSU, modems, network extenders, patch panels, and fiber distribution units. Managed all on-site and off-site installation, repair, maintenance and test tasks.
- Assisted with IT&A testing (familiar with JDSU, VIAVI, TBERD and DLI testing equipment) on circuits, ports, and patch panels.
- Started and completed the documentation of DISA equipment via inventory of east Pacific region, included rack elevations, cable buildouts, and documentation of cross connect patch panels and fiber distribution panels.
- Coordinate with DISA engineers and commerical vendors to deliver tested new trunks or rehomed circuits.
- Served as a technical specialist responsible for installing, repairing, maintaining, upgrading, rehoming, rerouting, managing, and troubleshooting circuits and services to any of the components comprising the DISN networks including but not limited to Cisco ONS‐154454 MSPP, Sycamore SN9K/S16K ODXCs, Juniper Routers, Cisco Routers / Switches, SafeNet Encryptors, Cisco WSE/NCS2K, DATMS and Promina equipment, ADTRANs, Juniper circuit-to-packet Ethernet multiplexers, and KG175A/D/G/Fs throughout the Pacific theater.
- Site surveys performed for the installation of tech refresh equipment for the DISN networks which included identification of appropriate DISN solution utilizing many combinations of transmission mediums such as but not limited to microwave, satellite, fiber optics, copper cable, TCP/IP, ATM, Sonet, and DWDM systems.
- Experienced installer and maintainer of ancillary communication equipment to include media converters, Larscom and Pairgain CSU/DSU modems, small form pluggable factors, power distribution fuse panels and power supplies.
- Expert in cable fabrication to include serial, coaxial, Ethernet copper and Ethernet and SONET fiber optic.
- Installation:
- Able to perform detailed site survey for new equipment installation or equipment upgrade.
- Ability to provide best effort solutions to complex network installation problems.
- Installed complete network suites from the racks to the final turn up.
- Installed DC power systems, UPS to AC to DC distribution systems; includes ability to perform cable lacing.
- Installed remote telephone switches, complete installation to POTS line testing.
- Familiar with all types of testing from serial to 10G end to end testing, using various testing units such as JDSU and VIAVI.
- Maintenance
- Able to resolve network outages efficiently.
- Outstanding ability to use all network and telephone tools.
- This includes but not limited to multimeters, cable and network testers, tone and probe testers, fiber optic light and meters, buttsets, cable strippers for copper and fiber, wire wrap and punch down tools.
- Ability to recognize and isolate network outage using reasoning and the aforementioned data/telecom tools.
- Able to provide detailed documentation of circuit layouts and cable paths.
- Performed detailed inventory of customers equipment, such as rack elevations and patch panel appearances.
- Data technologies:
- Accomplished experience in TCP/IP and SONET protocols.
- Sound knowledge of legacy T1, fractional T1 and serial technologies.
- Experienced with VoIP technology transfer to POTS and visa versa.
- Experienced with central office telephone switches, and able to troubleshoot from the wire frame to customers telephone.
- Cable media fabrication:
- Fabricated DISN cables for installation and repair.
- Performed fiber splicing for installation and repair.
- Able to fabricate CAT6 ethernet or T1, and Coaxial.
- Dean's List Fall 2001 and Spring 2002
- Authorized Cisco training academy
- Majored in Economics
- Cisco Certified Network Associate (CCNA)
- CompTIA A+ Technician
- CompTIA Security+
- CompTIA Network+
- ITIL v3
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Resume Overview
School Attended
- Honolulu Community College
- University of Hawaii At Manoa
Job Titles Held:
- Lead Field Service Engineer
- Field Service Technician
Degrees
- Associate of Arts : Computing, Electronics, And Networking Technology
Associate of Arts : Bachelor's in Economics
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