Camping/Paddling Lead with over 7 1/2 years of experience in retail sales and customer satisfaction. Excellent reputation for passing on my passion for living in and experiencing the great outdoors whether it be Kayaking, Hiking, Camping, Fishing or Biking to customers, exciting them to follow their own passions of being apart of the great outdoors.
Fitness Coordinator/Instructor with over 18 years experience in instruction and management of fitness programs such as Yoga and other group exercise classes. Excellent reputation for instructing motivating and fun fitness classes which not only enticed new clientele to join but also retained 99% of existing clients.
Skills
Exceptional Customer Service/People Skills
Organization Skills
Detail-oriented
Sales Expertise
Exceptional Retail Merchandising Skills
Replenishment Skills
Point of Sale Knowledge
Cash Register Operation
Multi-tasking strength
Drawer Management
Refunds and Exchanges Handling
Ship from Store, BOPIS and Curbside Knowledge
Excellent work ethic
Responsible
Flexible and Adaptive
Good listening skills
Work History
02/2021 to Current
Lead Customer Service SpecialistMastec – Fort Lauderdale, FL,
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Engaged clients in person and over phone to answer questions and address complaints.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Described and explained details about Sportsman's Advantage Cards, Protection Plans and Credit Card options to inform customers and guide purchasing decisions.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Operated cash register to record all transactions accurately and efficiently.
Checked prices for customers and processed items sold by scanning barcodes.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
07/2013 to 02/2021
Camping/Paddling LeadDick's Sporting Goods – City, STATE,
Provided exceptional services and pleasant shopping experiences to retail customers.
Listened to customer needs and desires to identify and recommend optimal products.
Assisted customers with locating and choosing merchandise in any store department.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Prioritized helping customers over completing other routine tasks in store.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Assisted customers by answering questions and fulfilling requests.
Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Checked prices for customers and processed items sold by scanning barcodes.
Assisted customers with signing up for store loyalty programs and provided details about key benefits.
Created inviting environment for customers by maintaining store organization and cleanliness.
Provided additional help in other departments as needed: Fishing; Ship from Store; Cashier; Apparel; Footwear
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Applied basic sales strategy to engage customers and present solutions to suit individual needs.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
06/1995 to 05/2013
Fitness Coordinator/InstructorCommunity College Of Allegheny County – City, STATE,
Led group fitness classes: Yoga; Tai Chi; Pilates; Aerobics; Bodysculpting; Interval Training; Circuit Training; Boot Camp; Kickboxing; Step Aerobics; Hip Hop; Hula Hoop; Aqua Aerobics; Children's Swim
Taught over 4-5 fitness classes per day 5 days a week to improve flexibility, strength and cardiovascular conditioning.
Conducted group wellness presentations for classes up to 40 participants.
Supervised fitness center operations, including hiring instructors, monitoring classes, maintaining equipment and managing budgets.
Supervised fitness instructors.
Coordinated and developed new fitness classes for adults.
Instructed clients on proper operation of fitness equipment such as weights, bands, balls, steps as well as proper body mechanics.
Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
Trained new instructors, offering insight into job duties and providing positive feedback on work as well as prepared them to take the American Council on Exercise Group Instructor test.
Managed fitness centers, recreation facilities and aquatic programs with emphasis on safety.
Supported enrollees in fitness program services by encouraging participation in Zumba, yoga and other beneficial workout classes.
Demonstrated safe and correct forms for each exercise and piece of equipment.
Maintain records for the Fitness Program.
Education
Expected in
Associate of Science: Fitness Technology Community College Of Allegheny County - Pittsburgh, PA GPA:
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