Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary
  • Camping/Paddling Lead with over 7 1/2 years of experience in retail sales and customer satisfaction. Excellent reputation for passing on my passion for living in and experiencing the great outdoors whether it be Kayaking, Hiking, Camping, Fishing or Biking, to customers, exciting them to follow their own passions of being apart of the great outdoors.
  • Fitness Coordinator/Instructor with over 18 years experience in instruction and management of fitness programs such as Yoga and other group exercise classes. Excellent reputation for instructing motivating and fun fitness classes which not only enticed new clientele to join but also retained 99% of existing clients.
  • Exceptional Customer Service/People Skills
  • Organization Skills
  • Detail-oriented
  • Exceptional Retail Merchandising Skills
  • Replenishment Skills
  • Point of Sale Knowledge
  • Multi-tasking strength
  • Refunds and Exchanges Handling
  • Ship from Store, BOPIS and Curbside Knowledge
  • Excellent work ethic
  • Responsible
  • Flexible and Adaptive
Work History
02/2021 to Current Lead Customer Service Specialist Mastec | Kent, WA,
  • Process POS transaction including checks, cash, credit card purchases or refunds
  • Promote customer loyalty by delivering friendly service and knowledgeable assistance
  • Explain details about Rewards Program, Protection Plans and Credit Card options to promote store loyalty
  • Maintain accurate and current customer data with manual and digital forms of information updates
  • Direct incoming calls to best qualified department or employee
  • Replenish sales floor merchandise and organize shelves racks and bins for optimal appearance
  • Preserve revenue stream by using strong communication skills , offering refunds as last resort to maintain customer satisfaction
  • Performed BOPIS and curbside duties
07/2013 to 02/2021 Camping/Paddling Lead Dick's Sporting Goods | City, STATE,
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Assisted customers with locating and choosing merchandise in all store departments.
  • Prioritized helping customers over completing other routine tasks in store.
  • Merchandised, stocked and priced sales floor for optimal customer shopping experience
  • Worked trucks unloading freight
  • Worked other departments such as fishing, apparel, footwear and front end when needed
  • Worked Ship from Store
06/1995 to 05/2013 Fitness Coordinator/Instructor Community College Of Allegheny County | City, STATE,
  • Led group fitness classes in Yoga; Tai Chi; Pilates; Aerobics; Bodysculpting; Interval Training; Circuit Training; Boot Camp; Kickboxing; Step Aerobics; Hip Hop; Hula Hoop; Aqua Aerobics; Children's Swim
  • Supervised fitness center operations, including hiring instructors, monitoring classes, maintaining equipment and managing budgets.
  • Supervised fitness instructors.
  • Coordinated and developed new fitness classes for adults.
  • Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
  • Trained new instructors, offering insight into job duties and providing positive feedback on work as well as prepared them to take the American Council on Exercise Group Instructor test.
  • Managed fitness centers, recreation facilities and aquatic programs with emphasis on safety.
  • Maintain records for the Fitness Program.
Expected in Associate of Science | Fitness Technology Community College Of Allegheny County, Pittsburgh, PA GPA:

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School Attended

  • Community College Of Allegheny County

Job Titles Held:

  • Lead Customer Service Specialist
  • Camping/Paddling Lead
  • Fitness Coordinator/Instructor


  • Associate of Science

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