Dynamic Office Manager with [Number] years of experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Crucial assistance to office staff and customers with eagerness and attentiveness. Professional and well-rounded [Job Title] with superior clerical skills and [Industry] expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles administrative tasks, including coordinating mail, records and travel arrangements.
Skills
Budgetary Planning
Customer relations
Workforce Management
Accounts payable and receivable
Training and coaching
Banking operations
Senior leadership support
Data entry
Invoicing and billing
Event coordination
Expense reporting
Scheduling and calendar management
Microsoft Office
Project management
Experience
08/2017 to 04/2020
Lead Customer Service SpecialistMastec – Merrillville, IN,
Educated customers by providing service and support to set up and activate customer loyalty accounts, company credit card offerings, and special pricing opportunities, paving the way for future business opportunities.
De-escalated problematic customer concerns, maintaining calm, friendly demeanor and fast-tracking them for problem resolution.
Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues, which included counting cash drawers and making bank deposits.
Mentored employees and instructed on how to meet operational and sales goals with proactive strategies, positive reinforcement of good sales practices, management of complicated sales, and complex issues with difficult customers.
Built and maintained effective working relationships with peers and upper management.
Remained calm and pleasant with customers at all times, even during tense situations.
Observed road rules, weather and road conditions and other factors to maintain safe driving record.
Cleaned and checked over vehicle after completion of all daily deliveries.
Promoted exemplary service to customers by keeping deliveries on time and undamaged.
Created delivery routes based on destinations and timelines to maintain efficiency.
Contacted customers prior to delivery to coordinate delivery times.
Picked up meals from local restaurants and dropped off at residential and business customer locations.
Recorded weekly hours and mileage for accurate payment.
Documented time of delivery to record completion of order.
Collected tips from customers through hands-free electronic methods.
Carried food in insulated bags to maintain hot or cold temperature.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
~Satisfied customers with quick, accurate service under tight deadlines.
Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
Completed pickup and shopping orders for customers across [Location].
01/2005 to 02/2016
Owner, Operator, ManagerCeva Logistics U.S., Inc. – Tempe, AZ,
Enhanced operational performance by developing effective business strategies, systems and procedures.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Led startup and opening of [Type] business and provided business development, creation of operational procedures and workflow planning.
Directed hiring and training of new department managers to drive organizational improvements.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Developed business and marketing plans and prepared monthly financial reports.
Introduced complete onboarding and training programs, surpassing established team sale targets and employee retention goals.
Strengthened work flow productivity by hiring, managing and developing top talent.
Minimized financial discrepancies by accurately controlling monthly operations budget.
Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
Restocked inventory upon shipment arrival and checked merchandise into [Software] system to maintain accurate records.
Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
Trained employees on store security, monetary procedures and customer service expectations.
Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
Managed inventory tracking and physical inventory counts to minimize loss.
Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
Fostered healthy team environments to promote collaboration and boost productivity.
Built loyal customer base by delivering excellent service and stocking in-demand products.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Reorganized sales floor to optimize customer flow and improve product visibility.
Interviewed, hired, supervised and trained [Number] employees and instituted mentoring program to develop skills, leadership and employee excellence.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Conducted staff evaluations and determined promotions and realignments or reductions in workforce.
Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
Reviewed, analyzed and interpreted financial statements.
Served as strategic advisor and functional expert on critical strategic and operational matters.
Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
Promoted store offerings through newspaper advertisements, catalogs and brochures to attract new customers.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Hired and mentored core start-up team, working to outline initial company policies and procedures.
Hosted fundraising events for various charities to boost brand awareness and community engagement.
Recruited exceptional job candidates via diverse traditional and digital routes for suitability for key positions.
06/1998 to 06/2003
Global Account ManagerMCI Worldcom / UUNET – City, STATE,
Penetrated new accounts and connected closely with decision-makers to close deals.
Nurtured customer relationships with positive, knowledgeable support for all sales and service needs.
Facilitated smooth service delivery and followed up after sales to offer additional support and capitalize on cross-selling opportunities.
Forecasted quarterly and yearly sales and exceeded quotas [Number]%.
Delivered quality customer service while cultivating client satisfaction and loyalty.
Achieved or surpassed company-defined sales quotas for 3 consecutive years.
Coached other employees in effective customer service and successful selling techniques.
Negotiated sales and pricing with new and existing clients.
Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
Acquired new business and drove revenue streams by providing cutting-edge services to clients.
Drove new business development and client acquisition through cold calling, lead generation and exceptional service.
Cultivated and developed customer relationships to enable sustained revenue growth.
Identified lucrative leads, built relationships with new clients and upsold services, increasing business development by [Number]%.
Prepared quotes for potential clients, upselling special packages and maintaining high levels of accuracy.
Education and Training
Expected in
Bachelor of Science: Business Management, Motivational Psychology Ithaca College - Ithaca, NY, GPA:
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