Lead Customer Service Specialist resume example with 12+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in Restaurant industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Sales expertise
Cash handling
Point of Sale Knowledge
Order Accuracy
Menu Memorization
Hospitality Service Expertise
High-Volume Dining
Guest Relations Management
Bill Computation
Performance improvement
Food spoilage prevention
Front-of-house display creation
Work History
04/2017 to CurrentLead Customer Service SpecialistMastec | Elk Grove Village, IL,
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Kept register accurate through correct billing, payment processing and cash management practices.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Greeted and maintained relationships with regular customers.
Prepared beverages and filled food orders for customers.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Served needs of more than 50 customers in busy restaurant environment.
Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by 12%.
Checked identification to enforce age regulations for alcoholic beverages.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
04/2019 to 12/2020Customer Service SpecialistNational Automotive Experts | Lake Forest, CA,
Supervised restocking of salad bar and buffet for lunch and dinner service.
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Kept register accurate through correct billing, payment processing and cash management practices.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Greeted and maintained relationships with regular customers.
Prepared beverages and filled food orders for customers.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Checked identification to enforce age regulations for alcoholic beverages.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
08/2012 to 01/2017HousekeeperEthica Health | Montezuma, GA,
Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
Verified cleanliness and organization of storage areas and carts.
Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
Removed waste paper and other trash from premises to designated area.
Kept building entryway glass clean and polished for professional presentation.
Disposed of trash and recyclables each day to avoid waste buildup.
Restocked room supplies such as facial tissues for personal touch with every job.
Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Documented and reported all necessary facility and building repairs observed.
Picked up trash from parking lot and garden areas to keep those areas free of debris.
Polished glass surfaces and windows.
Cleaned and stocked 3 rooms per day by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
Dusted picture frames and wall hangings with cloth.
Returned emptied garbage receptacles to proper locations.
Established and maintained clean and comfortable environments in residential buildings by vacuuming, cleaning windows and dusting.
Slid beds, sofas and any other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
Changed bed linens and collected soiled linens for cleaning.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Restocked linen and cycled towels and sheets in all areas of full-service hotel-based spa.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Rotated linens in storerooms and replenished when supplies ran low.
Waxed and polished wood floors and other woodwork.
05/2008 to 05/2012Construction Laborer/Property Maintenance TechnicianWestern D&C | City, STATE,
Used various equipment to remove snow and sprinkled rock salt on walkways to prevent falls.
Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
Implemented preventive maintenance practices and upheld equipment guidelines to reduce downtime.
Maintained restroom functionality by repairing leaking faucets, clogged toilets and other equipment.
Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
Checked for storm damage around property and contacted Contractor with findings.
Loaded, unloaded and moved material to and from storage and production areas.
Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting and power washing.
Reported issues to General Contractor so that effective resolutions could be immediately put into place.
Reduced opportunities for theft and trespassers by securing all entrances and exits.
Finalized work on building systems by completing basic carpentry and other finish work.
Tossed all outdoor debris, including yard clippings into receptacles to properly maintain grounds.
Measured dimensions of finished workpieces for conformance to specifications, using precision measuring instruments, templates and fixtures.
Produced parts and assemblies quickly and efficiently within tolerances.
Followed instructions, both orally and written from Contractor regarding daily job tasks and duties.
Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
Performed minor wall repair to maintain walls, including installing drywall and repairing and applying wallpaper.
Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
Examined alarm systems and monitors to meet carbon monoxide and fire standards and safeguard personnel.
Positively engaged with customers and maintained professional appearance at all times as company representative.
Removed damaged portions of walls, walkways, partitions and other similar structures in preparation for repairs.
Executed tasks within time and budget constraints.
Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
Used measuring tools such as gauges and tape measure to identify conforming parts during production.
Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Safely and effectively handled wide range of cleaning products and solutions.
Education
Expected in 05/2012Associate of Science | Computer And Electronic Engineering TechnologyITT Technical Institute, Murray, UT, GPA:
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Resume Overview
School Attended
ITT Technical Institute
Job Titles Held:
Lead Customer Service Specialist
Customer Service Specialist
Housekeeper
Construction Laborer/Property Maintenance Technician