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Lead Customer Service Representative Resume Example

Resume Score: 80%

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LEAD CUSTOMER SERVICE REPRESENTATIVE
Summary

As my resume indicates, I have five years, experience in Customer Service and Supervising team,Plus three years of teaching assistant.

I am Knowledgeable and dedicated customer service professional with extensive experience in Airline industry and other companies. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers.

Within these industries I had the opportunity to learn customer service procedures, safety and the protocol necessary to enforce them.

I am aware of the flexibility, focus and diplomacy such positions require.

I want to bring the knowledge and,insight gained through these various Positions I have work for, to Motivated and maintain customer satisfaction and contribute to company success. Specializing in quality, speed and process optimization, Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses in the states and internationally.

I have much to offer in the way of diversity of experience and have sharpened my organizational skills, attention to detail and my ability to work with speed and accuracy.

Loyalty, Dedication and through my work experience, I have been a best employee , student mentality, team motivated and hard worker person through all industries i had worked through.

Skills
  • Speaks bilingual.
  • Safety Concern.
  • Supervision
  • Accounting, Microsoft photo editor
  • Airline Programs: Sabre, Aero and Shares.
  • Administrative, Microsoft publisher
  • KnowledgeStrong passenger relations
  • Photoshop, Windows
  • Power points, word perfect, Microsoft
  • Business management, Works
  • Microsoft publisher, excel, Photoshop,
  • Interpersonal, Policies
  • Microsoft
  • Communication skills
  • Word. type 50 wpm.
  • Excellent communication
  • Interpersonal skills
  • Problem Solver
  • Financial, Statistics
  • Focus, and Managing, Training development
  • Excel, Type 50 wpm
  • Photo editor
  • Documentation expertise
  • Assembly protocols
  • Material loading and unloading
  • Finishing work
  • Quality inspections
  • Quality control
  • Process improvement
  • Business operations
  • Team management
  • Project organization
  • Relationship development
  • Equipment operation
Experience
05/2016 - Current
Company Name - City, StateLead Customer Service Representative

Trained new employees on company customer service policies and service level standards. Responded to customer requests, offering excellent support and recommendations to address needs.

  • Handled customers, data, presentingrelevant product information booking and cancelling services
  • Optimized customer support by establishing collaborative service environment.
  • Investigated and resolved customer inquiries and complaints quickly.Greet and assist all customers in a prompt, friendly and courteous manner Present a professional and positive image.
  • Provide check-in assistance, ticketing changes,of itineraries and special service requests for passengers.
  • Check and accept passenger baggage Board/deplane flights and escort passengers to and from aircraft as needed, assisting other passengers with additional needs.
  • Concerns and perform other duties as assigned Maintain thorough knowledge of policies and processes.
  • Provide clear and accurate communication and safety instructions to employers.
  • Load the kiosk machine if empty and other duties required.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
12/2014 - 04/2016
Company Name - City, StateCustomer Service Associate
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Welcoming passengers, providing information, assisting passengers who are disabled or are traveling with small children, checking in luggage, taking reservations and selling tickets.
  • Promptly resolve passenger queries and ensure that all passengers are satisfied.
  • Escalated customer concerns, issues and inventory requirements to supervisors.
01/2011 - 12/2013
Company Name - City, StateEnglish Language Teaching Assistant
  • Focus on children's skills and knowledge - managing school activities and Examination
  • Planning Activities, Classroom ESL class Once a week every.
  • Administered tests to determine comprehension rates among students.
  • Prepared lesson plans for over 10 classes per week to accommodate students with varying proficiency levels.
  • Challenged and engaged students through in-depth lectures, debates and discussions and literary subjects.
  • Completed in-service and additional training to maintain professional growth.
  • Administered assessments and standardized tests to evaluate student progress.
  • Provided academic advisement and educational guidance for adult learners using constructive feedback, in-person facilitation, contact calls and emails.
  • Led interesting and diverse group activities to engage students in course material.
  • Prepared and implemented lesson plans covering required course topics.
  • Kept instruction up-to-date by improving instructional materials, ordering equipment and supplies and using learning modalities such as instructional technology.
03/2011 - 10/2012
Company Name - City, StateSocial Worker/Assistant Manager( Part Time)
  • Directed clients in filling out paperwork to apply for assistance programs.
  • Facilitated activities for client interaction and social support such as table games, playing music and exercising.
  • Observed safety protocols to minimize accidents and spread of disease.
  • Collaborated with social workers to support patients.
  • Translation of native language to english if needed.(Bilingual)
  • Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
  • Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
  • Maintained regular contact with clients by calling and visiting clients' homes.
  • Attended over 20 hours of meetings, conferences and training courses to advance professional knowledge of social work.
  • Located housing options for individuals by tapping all available resources.
Education and Training
12/2013
Australian Catholic UniversityCityBachelor of Arts: Human Rights Law/Liberal Studies
  • World Relief Scholarship program
  • GPA 5.0
Fairfield UniversityCitySome College (No Degree): Organizational Leadership
  • Leadership Communication Certificate
  • GPA 3.00
York UniversityCitySome College (No Degree): Environmental Science
  • Certificate Global Environmental Change
  • GPA 3.0
08/2008
St Patrick's Girls High School CityHigh School Diploma
  • High School Diploma
  • GPA 4.00
Activities and Honors
  • (Flagship University) Sabre Training Certificate.
  • Certificate of Achievement in Customer Service Essentials
  • Certificate of Achievement in Leadership role.
  • Job Perfections and good reviews, letters from Customers and managers.
  • Currently enrolled in General Industry Safety and Health certificate.(2020)
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DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Australian Catholic University
  • Fairfield University
  • York University
  • St Patrick's Girls High School

Job Titles Held:

  • Lead Customer Service Representative
  • Customer Service Associate
  • English Language Teaching Assistant
  • Social Worker/Assistant Manager( Part Time)

Degrees

  • Bachelor of Arts : Human Rights Law/Liberal Studies
    Some College (No Degree) : Organizational Leadership
    Some College (No Degree) : Environmental Science
    High School Diploma

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