Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Multitask numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities.

Skills
  • Customer support
  • Store maintenance
  • High-energy attitude
  • Product organization
Experience
03/2021 to Current Lead Customer Service Representative Million Air | El Paso, TX,
  • Trained new employees on company customer service policies and service level standards.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
  • Informed customers about all product lines and services offered by company.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Achieved top satisfaction, retention and referral rankings on consistent basis.
  • Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.
  • Handled client inquiries with exceptional professionalism and enthusiasm.
  • Replenished shelves to maintain adequate merchandise levels.
  • Maintained store cleanliness and sanitation through cleaning cooking surfaces and sanitizing all surfaces in the store.
  • Answered questions and informed customers of current sales and promotions.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Trained new employees on procedures and policies to maximize team performance.
  • Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
11/2018 to 03/2021 Key Holder Jo-Ann Fabrics | Panama City, FL,
  • Supported and supervised store opening and closing procedures, including bank deposits and security procedures.
  • Managed stock demands and employee shift schedules and adapted professionally to unexpected changes.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Protected store assets by assisting with audits, routine cycle counts and physical inventory.
  • Monitored customer traffic to determine appropriate staffing and create customer engagement strategies.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Directed and supervised staff performance.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Worked one-on-one with employees to motivate while delivering constructive criticism in busy, retail environment.
  • Identified appropriate solutions to minimize issues and quickly solve problems.
  • Collaborated with internal personnel and clientele to improve store operations and address concerns quickly.
  • Delegated tasks to employees based upon individual strengths and experience in stocking and rotating products.
  • Used Point of Sale register system to complete transactions.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Managed 6 employees.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Instructed staff on procedures for handling difficult transactions.
  • Counted and balanced registers.
  • Recognized for exceptional shift performance.
  • Assigned employees to specific duties to best meet needs of store.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Maintained safe, organized store by keeping aisles free of merchandise and boxes.
  • Displayed merchandise for upcoming sales in visually appealing way.
08/2017 to 09/2018 Sheet Metal Fabricator Icon Identity Solutions | Houston, TX,
  • Followed Occupational Safety and Health Administration (OSHA) regulations to promote safe work environment.
  • Utilized welding and soldering equipment to join sheet metal components in compliance with blueprints and job specifications.
  • Inspected each completed fabrication project to verify adherence to blueprint and procedural specifications.
  • Referred to manuals, blueprints and drawings to obtain accurate information for sheet metal project completion.
  • Analyzed all required blueprints, drawings, work orders and sketches to correctly fabricate and install products and parts.
  • Installed, altered and repaired sheet metal products and equipment, including ducts and hoods for HVAC systems.
  • Examined materials during processing to verify cut accuracy and worker skill.
  • Trimmed, ground, and smoothed surfaces, seams and joints of assembled parts.
  • Cut and bent sheet metal using hand and shears, box brakes and cleat benders and rollers.
  • Accurately selected gauges and types of sheet metal and non-metallic material.
  • Fastened seams and joints together to assemble components into sheet metal products.
  • Lifted and moved items weighing over 25 pounds.
  • Soldered connections, applied insulation and inspected assemblies and installation.
  • Met company standard times and individual productivity goals consistently.
Education and Training
Expected in Veterinary Technician | Veterinary Technology Penn Foster Career School, Scranton, PA GPA:
Expected in 05/2010 High School Diploma | Dale County High School, Midland City, AL GPA:

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Resume Overview

School Attended

  • Penn Foster Career School
  • Dale County High School

Job Titles Held:

  • Lead Customer Service Representative
  • Key Holder
  • Sheet Metal Fabricator

Degrees

  • Veterinary Technician
  • High School Diploma

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