(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.

  • Credit card processing
  • Membership renewals
  • Account management
  • Order fulfillment
  • Customer support
  • Operations monitoring
  • Loss prevention
  • Team Supervision
  • Staff development
  • Issue resolution
  • Experience in leadership
  • Flexible
  • Problem resolution
  • Training & Development
  • Relationship building
  • Customer service
Education and Training
Motorcycle Mechanics Institute A Div. of Universal Technical Institute Phoenix, AZ Expected in 12/2016 Cerification : Harley Davidson Technician - GPA :
North County High School Glen Burnie, MD Expected in 06/2015 High School Diploma : - GPA :
Pilot Freight Services - Lead Customer Service Representative
Colton (1461 E. Cooley Dr Suite 270), CA, 08/2020 - Current
  • Trained new employees on company customer service policies and service level standards.
  • Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Operated cash register, collected payments and provided accurate change.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered product advice.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
  • Inspected checkout areas to direct team members in cleaning, trash removal and other actions to restore professional appearances.
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
  • Scanned customer purchases and supported transactions to streamline sales process.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Attended to gas spills and accidents promptly and according to established guidelines.
  • Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
  • Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Verified customer identification for alcohol or tobacco purchases.
  • Learned roles of other departments to provide coverage and keep store operational.
Cedar Fair Entertainment Company - Games Associate
Buena Park, CA, 06/2018 - 02/2020
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Recommended merchandise to customers based on needs and preferences.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Escorted customers to products and pointed out complementary items to boost store sales.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Recommended optimal merchandise based on customer needs and desires.
  • Educated customers on product and service offerings.
  • Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
  • Organized store by returning all merchandise to its proper place and restocked displays.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
Pitney Bowes - Shift Lead Manager
Cleveland, OH, 08/2019 - 01/2020
  • Coordinated shift-based inventory receiving, auditing and restocking.
  • Upheld company standards and compliance requirements for operations and cleanliness.
  • Generated reports to assess performance and adjusted workflows to realign with targets.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Enhanced operations and boosted productivity through employee training, coaching and creating work schedules and assignments.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
  • Oversaw efficient receiving and inventory management to keep stock within optimal levels.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
Prometric - Customer Service Representative
Las Cruces, NM, 05/2016 - 08/2019
  • Set up and activated customer accounts.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Educated customers on special pricing opportunities and company offerings.
  • Trained new employees on procedures and policies to maximize team performance.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.

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Resume Overview

School Attended

  • Motorcycle Mechanics Institute A Div. of Universal Technical Institute
  • North County High School

Job Titles Held:

  • Lead Customer Service Representative
  • Games Associate
  • Shift Lead Manager
  • Customer Service Representative


  • Cerification
  • High School Diploma

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