Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Skills
Credit card processing
Membership renewals
Account management
Order fulfillment
Customer support
Operations monitoring
Loss prevention
Team Supervision
Staff development
Issue resolution
Experience in leadership
Flexible
Problem resolution
Training & Development
Relationship building
Customer service
Education and Training
Motorcycle Mechanics Institute A Div. of Universal Technical InstitutePhoenix, AZExpected in 12/2016 – –Cerification:Harley Davidson Technician - GPA:
North County High SchoolGlen Burnie, MDExpected in 06/2015 – –High School Diploma: - GPA:
Experience
Pilot Freight Services - Lead Customer Service Representative Colton (1461 E. Cooley Dr Suite 270), CA, 08/2020 - Current
Trained new employees on company customer service policies and service level standards.
Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Operated cash register, collected payments and provided accurate change.
Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered product advice.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
Inspected checkout areas to direct team members in cleaning, trash removal and other actions to restore professional appearances.
Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale.
Scanned customer purchases and supported transactions to streamline sales process.
Promoted specific item options to drive sales and achieve add-on purchases.
Attended to gas spills and accidents promptly and according to established guidelines.
Maintained adequate food and beverages in display cases and refrigerators for customer convenience.
Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Verified customer identification for alcohol or tobacco purchases.
Learned roles of other departments to provide coverage and keep store operational.
Cedar Fair Entertainment Company - Games Associate Buena Park, CA, 06/2018 - 02/2020
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Recommended merchandise to customers based on needs and preferences.
Stayed up to date on store promotions, payment policies and security practices.
Escorted customers to products and pointed out complementary items to boost store sales.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Recommended optimal merchandise based on customer needs and desires.
Educated customers on product and service offerings.
Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
Organized store by returning all merchandise to its proper place and restocked displays.
Demonstrated self-reliance by meeting and exceeding workflow needs.
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Resume Overview
School Attended
Motorcycle Mechanics Institute A Div. of Universal Technical Institute
