lead customer service representative resume example with 2+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
As a former employee of various jobs, I have developed multiple skills deemed useful, ranging from vehicular knowledge to sales and association with customers, as well as handling food from previous experiences at restaurants and fast food operations. I obtained my Highschool Diploma with a 3.5 GPA average, all the while, professionalized mainly in driven Arts, such as music, and professionalized well in English and various college prep courses provided per request, whist obtaining college credits during my senior year of high school. I am more than efficient with any electronic device or digital program, and within a matter of minutes of being shown the baseline of any program, I can master how to organize and know how to use said program from thenforth.
Skills
Retail (2 years)
Development in any professional field.
Item Stocking (1 year)
Computer/Technology Knowledge Expert (7+ years)
Vehicular Know-how/Knowledge (2 years)
Computer Common Literacy (5+ years)
Inventory Management (1 year)
Other Abilities
Product Assessments
Cognitive Ability ā Expert
Time management
Service recommendations
Scheduling
Quality Management
Cash Handling (2 years)
Cashiering (2 years)
Delivery Driver Experience (3 years)
Customer Support (1 year)
Customer Service (3 years)
Lot Porting (1 year)
Cash Handling, Transaction Logic (3 years)
Proficient Development in any professional field.
Cashiering, Managing
Combining pieces of information to form general rules or conclusions.
Credit card processing
Documentation and reporting
Product Knowledge
Customer Complaint Resolution
Education
First Coast High SchoolJacksonville, FL, Expected in 05/2018 ā āHigh School Diploma:May - GPA:
Work History
Pilot Freight Services - Lead Customer Service Representative Columbus Hub (Net), OH, 02/2020 - Current
Conferred with senior management to handle and correct disciplinary or knowledge issues.
Planned schedules and workflows based on expected customer demands.
Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
Trained, oversaw and mentored new team members to strengthen performance and job expertise.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Recommended products to customers and suggested other options if preferred product was unavailable.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Engaged clients in person and over phone to answer questions and address complaints.
Educated customers on promotions to enhance sales.
Assisted call-in customers with questions.
Sought ways to improve processes and services provided.
Rogers Group Inc - Customer Service Representative Martinsville, IN, 10/2017 - 04/2019
Duties include managing stock and handling food items, as well as perfecting time management and customer satisfaction.
Communicated with vendors regarding back order availability, future inventory and special orders.
Responded to customer requests for products, services and company information.
Educated customers on promotions to enhance sales.
Answered customer telephone calls promptly to avoid on-hold wait times.
Regularly exceeded daily sales and product add-on quotas.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Am proficient in most knowledge about cars such as relation of Horsepower to Torque, all the way to standard oil pressure and how to gather this information.
Lot porting, Cleaning cars, and Inventory of vehicles as well as set up and port logic were Traits distinctly learned and used in this job.
Communicated issues to supervisor and helped develop solutions.
Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
Inspected damaged vehicles to estimate repair labor cost and required parts expense.
Tested vehicle components and systems to identify issues.
Maintained cleanliness, safety and efficiency of garage.
Procured, organized and managed parts inventories.
Global, A 1St Flagship Company - Driver Ottumwa, IA, 04/2018 - 08/2018
Handling customers, as well as speaking and verbally confirming orders and demands of those who requested it.
Skills learned, would include time management and customer satisfaction.
Contacted customers prior to delivery to confirm and coordinate delivery times.
Accurately recorded delivery, payment and route information.
Updated routes based on weather and road conditions in real time to decrease delivery times by 50%.
Boosted revenues by upselling and cross-selling products to new and established customers.
Kept detailed records of sales, payments and completed or in-progress deliveries.
Routinely worked overnight shifts during peak periods to meet coverage needs.
Submitted receipts and money received from deliveries at end of each shift.
Informed customers of discounts, special offers and programs to enhance customer experience.
Verified vehicle inspection stickers and registrations were current.
Interpreted maps and followed written and verbal directions.
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