lead customer service representative resume example with 13+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CAXXX05609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Career Overview
Courteous demeanor Multi-task management Energetic work attitude Professional telephone skills Customer service expert Creative problem solving Adaptive team player Data collection/Data entry Management support Client relations ACCOMPLISHMENTS
Customer Service Ensured excellent customer service for an extremely high volume of customers while maintaining accurate cash handling procedures. Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Multitasking Maintained priorities in a fast paced,high stress level environment while ensuring a professional attitude and friendly demeanor. Demonstrated proficiencies in telephone, e-mail, fax, data entry, to include Microsoft outlook as well as Microsoft Excel by assisting Management with back office procedures while maintaining a high level of customer service duties. Contributed to our company winning the Operational Excellence Award a consecutive four years.
Core Strengths
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Accomplishments
Marc Pacelli: Supervisor for 4 years @ Rosemary Vet Phone: 727-457-5243) Tobi Martino: Supervisor @ Lpac known for over 10 years Phone: XXX-928-5207) Christina Kuhn: Friend/church member for over 1 year Phone: XXX-264-8599) Amber Kuhn: Friend/church member for over 1 year Phone: XXX-527-6086) Tammy Welch: Close friend for over 12 years Phone: XXX-296-5325) Autumn Hayes-Norman: Long time customer over 6 years Phone: XXX-301-3690).
Work Experience
10/2008 to Current
Lead Customer Service RepresentativeThermo Fisher Scientific – Milwaukee, WI,
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Worked as a team member performing cashier duties, product assistance and cleaning.
Computed accurate sales prices for purchase transactions.
Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
Processed and issued money orders for customers.
Maintained appropriate cash levels, and accurate cash handling procedures on multiple registers to increase customer flow.
Responsible for ringing up high volume of customers in a timely manner and guaranteeing high level of customer service.
Accurately logged all daily shipping and receiving orders.
Managed cash stock and inventory balances accurately.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Assisted Manager with learning new back office procedures and inventory control features.
Assisted in all areas of office procedures to include inventory control, invoice processing, ordering, vendor communications, troubleshooting, data entry, employee relations, maintenance issues, customer relations, operational training on all store technology to include omni machine, atm, Microsoft Outlook and Microsoft Excel.
to
Office Assistant Independent ContractorHackensack University Medical Center – Red Bank, NJ,
Worked for company as needed off and on for over two years as and independent contractor.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Dispersed incoming mail to correct recipients throughout the office.
Facilitated Reorganization of all company files in a very timely manner.
Standardized department filing system to increase efficiency.
02/XXX1 to 12/XXX4
ReceptionistRosemary Vet – City, STATE,
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Maintained the front desk and reception area in a neat and organized fashion.
Served as central point of contact for all outside vendors needing to gain access to the building.
Wrote reports and correspondence from dictation and handwritten notes.
Dispersed incoming mail to correct recipients throughout the office.
Made copies, sent faxes and handled all incoming and outgoing correspondence.Posted open positions on company and social media websites.
Received and distributed faxes and mail in a timely manner.
Received and screened a high volume of internal and external communications, including email and mail.
08/2007 to 07/2008
Stock clerk/Cashier – City, STATE,
Organized the store by returning all merchandise to its proper place.
Guaranteed positive customer experiences and resolved all customer complaints.
Expressed appreciation and invited customers to return to the store.
Worked as a team member performing cashier duties, product assistance and cleaning.
Excelled in all areas of work and was offered a Front End management position after only six months.
Skills
atm, cash handling, cashier, central point of contact, client, customer relations, customer service, data entry, dictation, email, employee relations, fashion, faxes, features, filing, inventory, inventory control, notes, access, Microsoft Excel, Excel, mail, money, office, Microsoft Outlook, neat, policies, receiving, receptionist, reception, sales, shipping, telephone, troubleshooting, websites
Educational Background
Expected in 2001 to to
High School Diploma: Sanderlin Education Center - St. Petersburg, FL GPA:
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