Lead Customer Service Representative Resume Example Circle K Corp

LEAD CUSTOMER SERVICE REPRESENTATIVE

Career Overview

Courteous demeanor Multi-task management Energetic work attitude Professional telephone skills Customer service expert Creative problem solving Adaptive team player Data collection/Data entry Management support Client relations ACCOMPLISHMENTS Customer Service Ensured excellent customer service for an extremely high volume of customers while maintaining accurate cash handling procedures. Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Multitasking Maintained priorities in a fast paced,high stress level environment while ensuring a professional attitude and friendly demeanor. Demonstrated proficiencies in telephone, e-mail, fax, data entry, to include Microsoft outlook as well as Microsoft Excel by assisting Management with back office procedures while maintaining a high level of customer service duties. Contributed to our company winning the Operational Excellence Award a consecutive four years.

Accomplishments

Marc Pacelli: Supervisor for 4 years @ Rosemary Vet Phone: 727-457-5243) Tobi Martino: Supervisor @ Lpac known for over 10 years Phone: 941-928-5207) Christina Kuhn: Friend/church member for over 1 year Phone: 941-264-8599) Amber Kuhn: Friend/church member for over 1 year Phone: 941-527-6086) Tammy Welch: Close friend for over 12 years Phone: 941-296-5325) Autumn Hayes-Norman: Long time customer over 6 years Phone: 941-301-3690).

Work Experience

Circle K CorpOctober 2008 to CurrentLead Customer Service Representative
Bradenton, FL

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Worked as a team member performing cashier duties, product assistance and cleaning.
Computed accurate sales prices for purchase transactions.
Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
Processed and issued money orders for customers.
Maintained appropriate cash levels, and accurate cash handling procedures on multiple registers to increase customer flow.
Responsible for ringing up high volume of customers in a timely manner and guaranteeing high level of customer service.
Accurately logged all daily shipping and receiving orders.
Managed cash stock and inventory balances accurately.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Assisted Manager with learning new back office procedures and inventory control features.
Assisted in all areas of office procedures to include inventory control, invoice processing, ordering, vendor communications, troubleshooting, data entry, employee relations, maintenance issues, customer relations, operational training on all store technology to include omni machine, atm, Microsoft Outlook and Microsoft Excel.

LPAC Heating and CoolingOffice Assistant Independent Contractor
Bradenton, FL

Worked for company as needed off and on for over two years as and independent contractor.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Dispersed incoming mail to correct recipients throughout the office.
Facilitated Reorganization of all company files in a very timely manner.
Standardized department filing system to increase efficiency.

Rosemary VetFebruary 2011 to December 2014Receptionist
Sarasota, FL

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Maintained the front desk and reception area in a neat and organized fashion.
Served as central point of contact for all outside vendors needing to gain access to the building.
Wrote reports and correspondence from dictation and handwritten notes.
Dispersed incoming mail to correct recipients throughout the office.
Made copies, sent faxes and handled all incoming and outgoing correspondence.Posted open positions on company and social media websites.
Received and distributed faxes and mail in a timely manner.
Received and screened a high volume of internal and external communications, including email and mail.

August 2007 to July 2008Stock clerk/Cashier
Bradenton, FL

Organized the store by returning all merchandise to its proper place.
Guaranteed positive customer experiences and resolved all customer complaints.
Expressed appreciation and invited customers to return to the store.
Worked as a team member performing cashier duties, product assistance and cleaning.
Excelled in all areas of work and was offered a Front End management position after only six months.

Skills

atm, cash handling, cashier, central point of contact, client, customer relations, customer service, data entry, dictation, email, employee relations, fashion, faxes, features, filing, inventory, inventory control, notes, access, Microsoft Excel, Excel, mail, money, office, Microsoft Outlook, neat, policies, receiving, receptionist, reception, sales, shipping, telephone, troubleshooting, websites

Educational Background

Sanderlin Education Center2001High School DiplomaSt. Petersburg, FL, United States

Resume Overview

Companies Worked For:

Circle K Corp
LPAC Heating and Cooling
Rosemary Vet

School Attended

Sanderlin Education Center

Job Titles Held:

Lead Customer Service Representative
Office Assistant Independent Contractor
Receptionist
Stock clerk/Cashier

Degrees

High School Diploma

Lead Customer Service Representative Resume Example

Resume Score: 90%

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