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Lead Customer Service Associate Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Personable and dedicated Customer Service Representative with extensive experience in sales industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Report generation
  • Credit card payment processing
  • Report creation
  • Process optimization
  • Retail sales customer service
  • Customer relations
  • Microsoft Office expertise
Experience
Lead Customer Service Associate, 07/2014 to 11/2016
Fedex Cross Border Sauget, IL,

Trained 4 new employees in procedures and policies in order to maximize team performance.

  • Processed customer account changes using pos.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding automotive needs, addressing mechanical concerns.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assessed customer needs and upsold products and services to maximize tire sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Educated customers on special pricing opportunities and company offerings.
  • Reviewed account and service histories to identify trends and issues.
Cashier, 01/2011 to 07/2014
Green Zebra Grocery Portland, OR,

Received payments for gas,lottery and issued receipts.

  • Assisted with purchases, locating items and signing up for rewards programs.
  • Operated cash register, collected payments and provided accurate change.
  • Resolved issues with cash registers, card scanners and printers.
  • Trained new employees in cashiering procedures, offering assistance in resolving all issues.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Increased sales by suggesting specific purchases to customers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Assisted managers with completing end-of-day counts and securing funds to prevent loss or theft.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed hundreds of transactions per day with exceptional accuracy.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Sales Associate, 04/2005 to 07/2009
Tyler Technologies Lubbock, TX,

Listened to customer needs to identify and recommend optimal service selections.

  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Offered product and service consultations and employed upselling techniques.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Negotiated and closed deals with minimal oversight.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
  • Met and consistently exceeded revenue targets with proactive, customer-specific suggestions of accessories and related items.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Education and Training
High School Diploma: , Expected in 06/2002
to
Christian Correspondence Center - Georgetown, CA
GPA:

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Resume Overview

School Attended
  • Christian Correspondence Center
Job Titles Held:
  • Lead Customer Service Associate
  • Cashier
  • Sales Associate
Degrees
  • High School Diploma