Lead Customer Service Associate Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Efficient and skilled in managing stock and merchandising products. Expert in assisting customers, multitasking, and handling high-volume work. Well-versed in any environment. Multilingual individual with team-oriented nature and expertise to handle diverse tasks, including checking shipments and processing customer payments. Positive and upbeat communicator dedicated to customer satisfaction. Proficient in keeping stock current, organized and properly identified to promote sales.

  • Reliable and punctual
  • Product Inventory Counts
  • Cleaning procedures
  • Product Restocking
  • Inventory Control
  • Storage organization
  • Customer relationships
  • Stocking and replenishing
  • Safety processes and procedures
  • Shelving of Products
  • Merchandise Stocking
  • Shipping and Receiving
  • Team building
  • Product Displays
Benjamin Franklin High School Philadelphia, PA, Expected in 06/2009 High School Diploma : - GPA :
Work History
Hd Supply - Lead Customer Service Associate
Dayton, OH, 09/2018 - Current
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Managed customer relations and customer service through daily communication and interaction.
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Utilized basic sales strategy to engage customers and present solutions to suit individual needs.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Planned schedules and workflows based on expected customer demands.
  • Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
Furniture Row - Merchandiser
Wichita, KS, 10/2019 - 03/2020
  • Completed stock orders and managed inventory levels.
  • Conferred with store managers to obtain information about customer needs and preferences.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Scanned, recorded and verified received inventory during shipments.
  • Set up advertising displays and arranged merchandise on counters and tables to promote sales, boosting sales.
  • Completed floor replenishment to guarantee customer satisfaction and size availability.
  • Examined and inspected stock items for defects and reported damages to supervisor.
  • Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
  • Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Managed timely and effective replacement of damaged or missing products.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Assessed shelves in department to determine which items to replenish or reorder.
Johnson & Johnson - Material Handler
Indiana, PA, 01/2017 - 01/2018
  • Emptied aisles of debris, cleaned floors and rearranged inventory to provide tidy and obstacle-free warehouse floor.
  • Kept storage areas organized, clean and secure to fully protect company assets.
  • Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
  • Transported inventory items to appropriate locations.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions and weight.
  • Operated equipment while observing standard safety procedures.
  • Quickly answered all job-related inquiries from supervisor and delivered updates on anticipated task completion times.
  • Monitored production schedule to keep proper amount of inventory on hand.
  • Managed warehouse operations and verified proper shipment procedures.
Dignity Health - Cook
Redlands, CA, 03/2016 - 01/2017
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Cleaned counters, food preparation areas and equipment with sanitizing spray to reduce risk of cross-contamination.
  • Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Unloaded food supplies from distributor trucks to efficiently organize inventory.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers.
  • Received shipments and placed items on proper shelves to restock and organize restaurant pantry.

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Resume Overview

School Attended
  • Benjamin Franklin High School
Job Titles Held:
  • Lead Customer Service Associate
  • Merchandiser
  • Material Handler
  • Cook
  • High School Diploma

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