Lead Customer Service Associate resume example with 9+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

As my resume indicates, I have five years of professional experience in Customer Service and Supervising,Plus three years of teaching as assistant.

I am aware of the flexibility, focus and diplomacy such positions require. I want to bring the knowledge and insight gained through these various Positions I have work for.

I have much to offer in the way of diversity of experience and profession in major industries in the United States and Thailand staffing, law, and currently, airport service .

Within these industries I have had the opportunity to learn human resource policies, procedures and the protocol necessary to enforce them ethically and without liability. I have sharpened my organizational skills, attention to detail and my ability to work with speed and accuracy.

I am Knowledgeable and dedicated customer service professional with extensive experience in Airline industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.

Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Loyalty, Dedication and my through my work experience, I have been a best employ and student mentality, team motivated and hard worker person through all industries i had worked through.

  • Works with Windows proficient
  • Accounting, Microsoft photo editor
  • Administrative, Microsoft publisher
  • Photoshop, Windows
  • Business management, Works
  • Interpersonal, Policies
  • Communication skills, Problem Solving
  • Excellent communication, Problem Solver
  • Accounting, administrative, Photoshop, Arts, BUSINESS MANAGEMENT, interpersonal.
  • Delivery, Learner
  • English, Recording
  • Financial, Statistics
  • Excel, Type 50 wpm
  • Photo editor
  • Assembly protocols
  • Finishing work
  • Quality control
  • Business operations
  • Project organization
  • Relationship development
  • Statistics, Teaching, Training development, type 50 wpm, word perfect. Speaks bilingual.
  • Learner Computer skills: Sabre
  • KnowledgeStrong passenger relations
  • Power points, word perfect, Microsoft
  • Microsoft publisher, excel, Photoshop,
  • Microsoft
  • Word. type 50 wpm.
  • Interpersonal skills, Processes
  • Customer Service, Quick
  • Planning, Managing, excel, Microsoft photo editor, Microsoft publisher, Windows, Microsoft
  • Problem Solver
  • Focus, and Managing, Training development
  • Microsoft, Word perfect
  • Documentation expertise
  • Material loading and unloading
  • Quality inspections
  • Process improvement
  • Team management
  • Supervision
  • Machinery operation
Australian Catholic University Melbourne, VIC , Australia, Expected in 12/2013 Bachelor of Arts : Liberal Studies/ Human Rights Law - GPA :
  • Majored in Human Rights Law
Fairfield University Connecticut Avenue Estates, MD United States , Expected in 02/2012 Associate of Arts : Business Management - GPA :
  • Coursework in Business and Administrative
York University Toronto,Canada, Expected in No Degree : Science: Global Environmental Change - GPA :
St Patrick's Girls High School Karachi,Pakistan, Expected in 08/2008 High School Diploma : - GPA :
  • Certified from (Flagship University)Sabre Training Certificate: Customer Service
  • Supervised team of 50 staff members.
  • Documented and resolved Safety which led to Safe Environment
  • Resolved product issue through consumer testing.
Work History
Hd Supply - Lead Customer Service Associate
IA, State, 05/2016 - Current
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Handled calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Optimized customer support by establishing collaborative service environment.
  • Investigated and resolved customer inquiries and complaints quickly.Greet and assist all customers in a prompt, friendly and courteous manner Present a professional and positive image.
  • Provide check-in assistance, ticketing changes,of itineraries and special service requests for passengers.
  • Check and accept passenger baggage Board/deplane flights and escort passengers to and from aircraft as needed, assisting other passengers with additional needs.
  • Concerns and perform other duties as assigned Maintain thorough knowledge of policies and processes.
  • Working as a Lead and upgrade supervisor my responsibility is too provide clear and accurate communication and safety instructions to employers.
  • Load the kiosk machine if empty and other duties required.

Skills Used: Good interpersonal skills allow participate effectively as a member of a team, satisfy customers and expectations, make decisions, manage time efficiently, take responsibility, work effectively and safely with other employees and passengers.

Well-honed interpersonal.

better lead for a better working environment create less stress.

At & T - Customer Service Representative
Bridgeton, MO, 12/2014 - 04/2016
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Welcoming passengers, providing information, assisting passengers who are disabled or are traveling with small children, checking in luggage, taking reservations and selling tickets.
  • Promptly resolve passenger queries and ensure that all passengers are satisfied.
Bangkok, Thailand,BANGKOK REFUGEE CENTER COMMISSIONER - English Teaching Assistant
City, STATE, 01/2011 - 12/2013
  • Focus on children's skills and knowledge - managing school activities, Examination Lesson planning,.
  • Planning Activities, Classroom ESL class Once a week every.
  • Administered tests to determine comprehension rates among students.
  • Prepared lesson plans for over 10 classes per week to accommodate students with varying proficiency levels.
  • Challenged and engaged students through in-depth lectures, debates and discussions and literary subjects.
  • Completed in-service and additional training to maintain professional growth.
  • Administered assessments and standardized tests to evaluate student progress.
  • Provided academic advisement and educational guidance for adult learners using constructive feedback, in-person facilitation, contact calls and emails.
  • Led interesting and diverse group activities to engage students in course material.
  • Prepared and implemented lesson plans covering required course topics.
UNITED NATION HIGH COMMISSIONER - Social Worker/Assistant Manager
City, STATE, 03/2011 - 10/2012
  • Developed Functional Behavioral Assessment and Positive Behavioral Intervention Plan to identify cause of problem behavior, formulate strategies to address behavior and teach new behavioral skills.
  • Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
  • Assessed clients for abuse and neglect to compile documentation for court reports.
  • Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
  • Maintained regular contact with clients by calling and visiting clients' homes.
  • Encouraged socialization and engagement through therapy, music therapy and social activities.
  • Attended over 40 hours of meetings, conferences and training courses to advance professional knowledge of social work.

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Resume Overview

School Attended

  • Australian Catholic University
  • Fairfield University
  • York University
  • St Patrick's Girls High School

Job Titles Held:

  • Lead Customer Service Associate
  • Customer Service Representative
  • English Teaching Assistant
  • Social Worker/Assistant Manager


  • Bachelor of Arts
  • Associate of Arts
  • No Degree
  • High School Diploma

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