Lead Customer Service Associate Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail and food industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Service recommendations
  • Complaint resolution
  • Sales expertise
  • Professional telephone demeanor
  • Excellent Communication
  • Attention to detail
  • Multitasking
  • Organization Skills
Work History
10/2016 to 02/2021
Lead Customer Service Associate The Hertz Corporation Daphne, AL,
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Recommended product to customers, thoroughly explaining details.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
01/2017 to 10/2017
Night Shift Supervisor Merck & Co., Inc. San Luis Obispo, CA,
  • Observed each team member to carry out duties and provided constructive criticism.
  • Maintained stock of products and ordered new products when stock was running low.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Enhanced organizational efficiency by gathering business requirements and improving data models and reporting frameworks.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Collaborated with other leaders and executives to direct workflow and support
  • Check in vendors and put away store product
  • Maintain cleanliness in store
  • Organize/label product
01/2012 to 10/2016
Family Babysitter Sonic Drive-In Elizabeth, CO,
  • Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.
  • Helped children learn how to complete small chores appropriate for age level.
  • Assisted children with homework assignments and special projects across different subjects.
  • Prepared healthy, age-appropriate snacks and meals.
  • Maintained updated list of emergency contact information and child's health information in case of emergencies.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Fostered close relationships with children by asking about school, friends and hobbies.
  • Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
  • Played games, worked on puzzles, and read books to young children.
  • Demonstrated friendly and confident demeanor to keep children feeling secure.
  • Assisted older kids with homework, school projects and chores.
  • Totaled amount owed for services at end of session.
  • Met children at bus stop to walk home and assist with crossing street.
01/2015 to 08/2016
Crew Member Wendys Fast Food City, STATE,
  • Took orders, prepared meals and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Assisted other team members to achieve goals.
  • Supported great dining and meal experiences for guests.
  • Collaborated with team members to complete orders.
  • Worked well with teammates and accepted coaching from management team.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Became familiar with products to answer questions and make suggestions.
  • Worked front counter, drive-thru and other areas as needed.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Prepared and cooked food orders for customers by noting customizations and portion sizes.
  • Maintained fast speed of service, especially during rush times.
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
Expected in 01/2021
: Esthetician
Rizzieri Aveda School For Beauty And Wellness - Voorhees, NJ
Expected in 06/2017
High School Diploma:
Sterling High School - Somerdale, NJ

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Resume Strength

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  • Strong Summary
  • Target Job
  • Typos
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Resume Overview

School Attended
  • Rizzieri Aveda School For Beauty And Wellness
  • Sterling High School
Job Titles Held:
  • Lead Customer Service Associate
  • Night Shift Supervisor
  • Family Babysitter
  • Crew Member
  • High School Diploma

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