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Lead Customer Service Associate Resume Example

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LEAD CUSTOMER SERVICE ASSOCIATE
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Order fulfillment
  • Credit card processing
  • Service recommendations
  • Account management
  • Professional telephone demeanor
  • Multi-line phone talent
  • POS systems expert
  • Medical terminology knowledge
  • Recordkeeping strengths
  • Money handling abilities
Work History
Lead Customer Service Associate, 07/2017 to 03/2020
Company Name – City, State
  • Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
  • Coordinated responses for key accounts, using business acumen and attention to detail to balance company and customer demands.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Cross-trained and backed up other customer service managers.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Hostess Manager, 03/2006 to 09/2016
Company Name – City, State
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and effective service to patrons.
  • Monitored seating area and checked restrooms every 10-30 to keep spotless.
  • Informed servers of newly seated parties for speedy service.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
Front Desk Medical Receptionist, 09/2008 to 08/2010
Company Name – City, State
  • Organized paperwork such as charts and reports for office and patient needs.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Enhanced office efficiency by handling 100+ callers per day.
  • Maintained current and accurate medical records for over [100] patients.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Completed clerical duties and tasks for clinic administration.
  • Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Scheduled, rescheduled and handled cancelled appointments for patients.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing front office area.
Education
Associate Level Degree: Cosmetology Education, 12/2014
Paul Mitchell - City
High School Diploma: 05/1998
Haughton High School - City, State
Additional Information

COMPUTER SKILLS:

Microsoft Office software including Word, Excel, PowerPoint, MS Access, Desktop Publishing,

Experience using databases, ability to learn new computer software programs.

SPECIAL SKILLS:

Excellent communication skills, Detail-oriented plus strong organizational skills, Team player having

demonstrated ability to interface with all levels of employees and volunteer, Profound ability to develop

and maintain relationships.

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Resume Overview

School Attended

  • Paul Mitchell
  • Haughton High School

Job Titles Held:

  • Lead Customer Service Associate
  • Hostess Manager
  • Front Desk Medical Receptionist

Degrees

  • Associate Level Degree : Cosmetology Education , 12/2014
    High School Diploma : 05/1998

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