Lead Cucm Voip Engineer System Admin resume example with 18+ years of experience
(555) 432-1000 - - resumesample@example.com - -
To obtain a challenging position in the field of VOIP Telephony and Senior Desktop/Network Support where I can fully utilize my education, training, experience and management skills as it pertains to the overall planning, design implementation and deployment of such systems and assignments.
QUALIFICATIONS
An enthusiastic, team oriented CUCM VOIP Engineer, with 7years + experience and hands-on skills in Cisco Unified Communications Administration 7.X, 8.X, Presence Administration, Mobility Administration, Unity Connection Administration. Responsible for the successful operation and support of VOIP Telephony System as it pertains to the overall Planning, Design Implementation and Deployment. Has proven ability to successfully analyze and develop innovative solutions for increasing reliability and improving productivity. A broad understanding of computer hardware and software as it relates to Helpdesk/Desktop Support and Network Technician Skills. Duties include installation, configuration, management, troubleshooting, and Network Support. Self-starter with excellent troubleshooting skills and ability to prioritize tasks and organize workflow accordingly.
- Responsible for the planning, design implementation, and capacity management of the telephony environment for Cisco Unified Communications Manager 7.x.8 x.in the Department of Watershed Management.
- Essential Duties & Responsibilities include:.
- To setup/configure new IP Phones Accounts on the Watershed Management Network, (MACS), To provide Advance Technical Support and Configuration for End Users, To support Installation of Hardware and Support for Upgrade /Development of CUCM System, To Support specific LAN-based tools that deal with systems remote monitoring features, Responsible for implementing site Disaster Recovery System Process, Designing Phone Trees to Management requirements on Voice Mail System.
- To provide End User Training, Responsible for Backing up CUCM System/UNITY voicemail System.
- Mobile remote destination device deployment.
- Integrating Cisco Unified Presence with Watershed Mgmt Enterprise Applications.e.g.Microsoft Outlook, Excel etc, Setting Up Video Conferencing, Overhead Paging.
- Configure, support, and troubleshoot pc operating systems, network connectivity, standard Microsoft applications, and department specific applications.
- Responsible for hardware installations, PCs, printers, scanners and including memory, floppy/hard disk drives and CD/DVD drives.
- Maintain a high level of knowledge of the department's business functions which includes Helpdesk and Desktop Support Technician.
- Work together with the Implementation Coordinators, Network Engineers and vendors to troubleshoot and resolve persistent problems at a tier 2 level.
- Assist with automating various duties performed by employees and create process documentation.
- Provide instruction to end users concerning software, hardware, applications and maintenance functions.
- Provide exceptional customer service to include quick, professional, and courteous behavior.
- Responsible for Setting up Creatives /Graphics in email files, Writing and Updating HTML, PHP, CSS, Wrapping links into redirects, Uploading images onto image serve.
- Monitor camera Surveillance Security System, troubleshoot and relay networking problems to network engineer, computer maintenance and repair, share valuable information to local authorities including the Police.
- Performed and setup repairs on computers, laptops network printers and peripheral devices, Terminate and troubleshoot cabling, patch panels, and wall jacks, Troubleshoot network infrastructure, Data Entry and Documentation Management.
- Perform computer hardware and software installation, maintenance, Ghost Imaging, and troubleshooting, Assist in the formulation and preparation of computer programs used for performance measurements, Working with hardware and software vendors to solve technical problems, Troubleshoot Network Infrastructure, Providing training and technical assistance to departmental employees involved in operation of information technology systems and Applications.
- Analyze, troubleshoot and resolve Computer Software, Hardware, Network service issues.
- Escalate issues to vendors and carriers as appropriate.
- Maintained Hardware and Software for student laptop computers, Troubleshoot Hardware and Software problems, and Setup student e-mail accounts.
- Maintain detailed documentation for all systems and applications.
| 7yrs Helpdesk/ Desktop Technician Support |
| VOIP CUCM Administration 7.X, 8.X |
| CISCO Routing+ Switching Knowledge |
| Knowledge SIP, SCCP & RTP - Protocols IP/VOIP |
| TCP/IP protocols suite, H323, MGCP, RIP,EIGRP. |
| TCP/IP Knowledge • LAN/WAN Knowledge • VOIP CUCM |
| Virtual Machines Knowledge for CUCM |
| VNC Remote Server/Client - VMWare ESXi |
| Windows 9x/NT/2000/XP/Vista/Windows 7 |
oADMINISTERING CISCO UNIFIED COMMUNICATIONS CERTIFICATE (2010)
oCCENT CISCO CERTIFIED (2012)CSCO11971850
oCCNA CISCO ROUTING AND SWITCHING CERTIFICATE (2012)
CLAYTON STATE UNIVERSITY - MORROW, GA
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Resume Overview
School Attended
- CLAYTON STATE UNIVERSITY
Job Titles Held:
- Lead CUCM VOIP Engineer/System Admin
- Email Marketing Specialist/Computer + Network Support Technician
- Console Computer Operator
- Network Technician (OJT)
- Network Administrator (Internship)
- Helpdesk Support Technician
Degrees
- COMPUTER NETWORKING TECHNICIAN CERTIFICATE
- A.A.S DEGREE
- B.A.S DEGREE
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