IT specialist versed in software administration and data communications. Former Apple Genius and now Lead Trainer with 6 years in technical and customer support roles. Effectively identifies problems using advanced troubleshooting skills.
|Skills||Experience||Total Years||Last Used|
|Microsoft Office||8 years|
|Computer and iPhone repair and training||5 years|
|Mac and Windows OS and Server Certified||4 years|
|A+ Certified||6 years|
|Apple Certified Technical Coordinator||3 years|
As a Lead Creative (Trainer), I have focused on innovation and managing and measuring work to help earn an additional Creative team member through Company goals.
I have consistently been rated a significant contributor during my time at Apple.
I have been privileged to deliver multiple Apple internal courses on both a Store and Market level, including traveling to our remote store in Boise a few times to close the geographic gap between our Stores.
I have earned certifications for OSX Server and Windows outside my Job
In my first year as Lead, I've helped my team adapt to the new ides progressively. My team has been recognized by the company as one of the strongest performing teams.I have also influenced to other stores in my market through coaching and communication to help us go from 20th to 1st in results, year over year.
As a Genius I developed my problem solving and listening skills through working with dynamic team members and customers. My love for facilitating and presenting to groups really flourished while in this role. After facilitating market trainings, I was able to train and empower the next group of facilitators.
Worked as a department lead before being promoted to Business Sales. I received the Presidents Club winner for top national sales in the company in 2007. Extensive knowledge in store operations including administrative operations and customer database management.
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