lead corporate trainer resume example with 13+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Human Resources (HR) Manager with five plus years of progressive experience in HR to include
recruiting, employee relations, employee engagement, and project
management. 10+ years of customer service experience. 10+ years of
training experience to include developing and implementing training and
onboarding. Excellent verbal and written communication skills that
builds strong collaborative relationships. Capable of successfully
balancing a high volume of responsibilities while maintaining
flexibility. Ability to multi-task, work independently, or as part of a
team in a fast-paced work environment.
Highlights
Microsoft Office to include Outlook, Word, Excel, PowerPoint, and Visio, Adobe Professional, and Photoshop.
Education
AMERICAN PUBLIC UNIVERSITYCharles Town, WVExpected in May 2015 ā āBachelors of Arts:Management Human Resources - GPA:Management Human Resources
Experience
Alta Equipment Group Inc. - Lead Corporate Trainer Lake City, FL, 11/2016 - 09/2011
Created training programs for in-store hires, as well as training programs for new location openings.
Coordinated all aspects of new employee training.
Trained staff of 75+ employees.
Maintained training file for individual new hires.
Followed up on trained elements and tasks on a daily and quarterly basis.
Evaluated and constructively provided feedback for all trainees.
Provided support to management staff.
Delegated tasks to employees and ensured they were carried out accordingly.
Ensured excellent team delivery of customer service.
City Of Jacksonville, Fl - Human Resources Manager Jacksonville, FL, 02/2016 - Current
Oversee human resources administration for staff members in
multiple locations.
Assist COO and President/CEO with execution of projects to
lead the Human Resources Department and meet goals as outlined by strategic plan.
Prepare and oversee budget for the Human Resources
department.
Participate in the development of organizational plans and
programs as a strategic partner with an emphasis and from the perspective of
the impact on people.
Translate strategic and tactical business plans into HR
strategic and operational plans.
Serve as a project lead on new software implementation,
migration, and integration initiatives.
Evaluates reports, decisions and results of department in
relation to established goals.
Recommends new approaches, policies and procedures to effect
continual improvements in efficiency of department and services performed.
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Develops and administers various human resources plans and
procedures for all company personnel.
Plans, organizes and controls all activities of the
department.
Participates in developing department goals, objectives and
systems.
Implement recruitment plans and advertisements within
specified recruiting budget constraints.
Conduct interviews, administer selection and employment
testing, follow up on reference checks, process offer letters.
Monitor and update position descriptions and organizational
charts.
Oversee and lead all staff recruitment efforts and campaigns
to position Semper Fortis Solutions, LLC as an employer of choice.
Monitor trends and recommend changes to facilitate
recruitment, retention and on-going motivation of employees.
Conducts recruitment effort for all exempt and nonexempt
personnel, and temporary employees; conducts new-employee orientations;
employee relations counseling, outplacement counseling and exit interviewing;
writes and places advertisements.
Provide training to managers and employees on compliance
issues, management, systems, customer service, coaching and counseling, and
more.
Oversee benefits administration, compensation, performance
appraisals, and other human resources functions.
Assist with the execution of employee benefits and
compensation programs in accordance with company policy.
Oversee the processing and orientation of new hires by
ensuring all necessary paperwork is completed and the orientation process
started.
Responsible for overseeing background checks and I-9
paperwork.
Conduct exit interviews and offboard employees.
Oversee new employee onboarding process.
Maintain and protect employee records as required by law and
the company.
Update HRIS databases.
Prepare reports as required.
Implement metrics and tracking mechanisms to analyze human
resources efforts and assist in long-term planning.
Act as a resource in resolving discrimination and sexual
harassment issues, performance and discipline, coaching and performance
management.
Ensure compliance with governmental regulations and
legislation including OSHA, ERISA, ADA, FLSA, and the Internal Revenue Service.
Develops and maintains affirmative action program; maintains
records, reports and logs to conform to EEO regulations.
Establishes and maintains department records and reports.
Participates in administrative staff meetings.
Develop, document and implement policies and programs
pertaining to all human resources functions including recruitment, retention,
employee relations, compliance, and employment.
Develops, recommends and implements personnel policies and
procedures; prepares and maintains handbook on policies and procedures.
Assist executive management in the annual performance
appraisal process and administration of organizational compensation plan.
Charter Spectrum - Human Resources Specialist Indianapolis, IN, 04/2014 - 02/2016
Administered various human resources plans and procedures for all company personnel.
Processed unemployment paperwork, attended initial fact-finding hearings, and prepared necessary information to support the organization.
Administered employee recognition and service awards program.
Responded to employee related issues and escalates as necessary to include counseling, outplacement counseling, and exit interviews.
Served as a point person in answering benefits and recruiting questions and assisted employees in all aspects of employee related questions or concerns.
Assisted with new employee orientation and assimilating new employees to the organization within their first 90 days.
Assisted with the performance appraisal process to include: training, reporting, responding to employee and manager questions, and review of documents to ensure they are legally sound.
Ensured human resources policies and procedures are communicated and adhered to; periodically conducts in-service training on new or updated policies that affect employees.
Fostered a sense of community and positive culture through morale boosting events.
Recorded, processed and maintained employee records related to federal regulations such as FLSA, EEO and ADA.
Facilitated an open-door policy and provides tier one recommendations and guidance to management and employees including employee engagement, retention, and performance management and appropriately directs high level employee relations issues to the HR leadership.
Supported the Benefits Team with benefits processes, communication, and coordination as needed.
Acted as the project manager for large projects including annual open enrollment and implementation of new HRIS system (Ultimate Software).
Ensured all up-to-date legal postings are placed in a designated area within established timeframes.
Participated in developing and carrying out department goals, objectives, and systems.
Supported the Recruiting Team with recruiting processes for staff positions as needed.
Maintained Human Resource Information System (UltiPro, previously ADP) records, processed change requests, and compiled reports from database.
Responsible for full-cycle recruiting efforts for clerical, technical, administrative and management positions at various levels throughout the organization.
Coordinated recruiting efforts for three office locations, as well as remote positions.
Built and managed recruiting relationships with hiring managers and other internal/external clients to determine staffing needs, develop recruiting plans, and provided assistance with staffing goals.
Administered and created writing screens, assessments and reference checks.
Managed coordination of interviews for internal and external candidates with hiring managers and hiring teams.
Communicated important employment information during delivery of employment offers (i.e.
benefits, compensation, etc.).
Managed all candidate activity within the applicant tracking system (OpenHire/Silkroad Recruiting).
Managed application and resume file retention and ensures completeness of candidate files in applicant tracking system.
Assisted with new hire orientation training to include set-up of materials, presenting multiple topics throughout the presentation, and completing/reviewing all electronic new hire documentation (Federal I-9, payroll forms, policy and procedure acknowledgements, etc.).
Prepared and delivered candidate communication to include interview and assessment requests, rejection letters and all other candidate communication.
Monitored job hotline, the Recruiting Team's Outlook inbox and responds to candidate phone calls and e-mail inquiries as appropriate.
Tracked receipt of documentation related to the hiring process.
Assisted managers in developing job descriptions (adhering to FLSA status), assessments, screening materials and selection criteria.
Wrote job postings for advertisement of openings in various newspapers, print publications, web-based job boards, and company public website.
Managed the job requisition process to include obtaining approvals, editing the job description and posting to multiple job boards and sites.
Maintained all current job postings to verify that all listings are up-to-date.
Maintained all recruiting social media platforms to include Twitter, LinkedIn, and Facebook.
Used traditional and non-traditional resources to identify and attract quality candidates such as career fairs, online job fairs, community network events, etc.
Developed relationships with staffing agencies to request staffing assistance for temporary positions.
Screened resumes, performed written prescreens and telephone interviews, administered appropriate assessments, made recommendations for hire and delivered employment offers.
Managed internal transfer process including screening, coordination of interviews, and delivery of transfer offers.
Initiated background checks (Aurico) and the electronic onboarding process for all new hires (RedCarpet/Silkroad Onboarding).
Ensured compliance with all federal/state laws and regulations related to employment.
Maintained company organizational chart to include all current employees, as well as all open positions that are being recruited to fill.
Assisted with the leadership of the Committee for Workplace Excellence (CWE) to include planning and executing company and morale boosting events for both company locations.
Arapahoe Library District - Human Resources Assistant Denver, CO, 01/2013 - 04/2013
Assisted with new hire orientation training to include set-up of materials, presenting multiple topics throughout the presentation, and reviewed of all new hire documentation (I9, payroll forms, policy and procedure acknowledgements, etc.).
Assisted with the leadership of the Committee for Workplace Excellence (CWE) to include planning and executing company and morale boosting events for the entire Manassas, VA location, as well as assisted with the planning and execution of events for the Charles Town, WV location.
Maintained a high degree of confidentiality when dealing with applicants and employee matters relative to the HR function.
Performed customer service functions by assisting with employee and prospective employee requests and questions via e-mail, phone, and in-person communication.
Assisted the Recruiting Team with employment functions such as interview scheduling, applicant reference checks, and correspondence with internal/external job applicants who have applied for available positions.
Responsible for routine processes and inquiries regarding all HR functions to include handling of HR inbox in Outlook, all employee personnel files, employment verification requests and employee performance appraisals tracking.
Assisted in the preparation of various HR reports.
Verified electronic Federal I-9 documentation and maintained current forms within electronic database.
Processed requests for employment verifications.
Assisted the entire HR department with various projects and tasks in multiple areas that include: recruiting, benefits, employee relations, and general HR capacities.
Responsible for maintaining employee information within the Human Resource Information System (HRIS; ADP Workforce Now).
Responsible for the maintaining and scanning of employee information into the electronic filing HR system (OnBase).
Maintained company organizational chart and staff phone directory.
Assisted special investigators with student background checks by completing intake form and forwarding request to the appropriate team to be completed.
Ordered and tracked general office supply inventory and maintained supply storage rooms within multiple locations.
Assisted and ordered multiple departments supply and special orders.
Greeted vendors and visitors to ensure security.
Escorted visitors throughout the buildings as needed.
Signed for mail and other deliveries as needed.
Scheduled conference rooms for departmental meetings and conferences.
Ordered, tracked, and distributed staff corporate anniversary awards.
Worked with upper management to transfer the manual anniversary awards process to an automated process using a third-party vendor.
Updated and filed employee information within the Human Resource Information System (HRIS; ADP Workforce Now) and online filing system (OnBase).
Prepared employee handbooks, benefit packets, and new hire welcome gifts for new hire orientation.
Assisted with new hire orientation training to include set-up of materials, presenting multiple topics throughout the presentation, and review of all new hire documentation (I9, payroll forms, policy and procedure acknowledgements, etc).
Assisted with the leadership of the Committee for Workplace Events (CWE) to include planning and executing company and morale boosting events for the entire Manassas staff.
Assisted the Human Resources team with various projects to include benefits related assignments, recruiting assistance, and employee relations issues.
Terry's Title And Abstract, LC - Office Manager City, STATE, 02/2010 - 03/2011
Managed all e-mail and phone communication for the organization to assist clients with their requests.
Answered all questions relating to office operations and established policies and procedures.
Set up incoming orders for completion.
Maintained calendar with weekly schedules for all staff members.
Received, answered and dispersed mail.
Received payments, maintained invoices and sent out completed work to appropriate recipients.
Coordinated with clients for document retrieval.
Researched, priced and purchased office supplies.
Supported staff in assigned project based work.
Maintained and updated hard copy, as well as electronic records using Microsoft Office, ProIndex and QuickBooks.
Longhorn Steakhouse - Hostess/Server/Corporate Trainer City, STATE, 07/2006 - 01/2009
Traveled and opened new restaurants with the company in a training capacity.
Trained new hires in home restaurant and new restaurant openings in different functions of the restaurant.
Set standards for new hires and explained correct procedures for each position.
Professional Affiliations
National Society of Human Resources Management (SHRM)
Leesburg Society of Human Resources Management (Leesburg SHRM)
Eastern Panhandle Society of Human Resources Management (EPSHRM) - 2011-2016
AMU & APU Society of Human Resources Management - 2011 - 2016
Skills
ADA, administrative, Adobe, Photoshop, ADP, Benefits, clerical, conferences, content, counseling, clients, customer service, database, delivery, designing, documentation, editing, e-mail, employee relations, employee training, filing, forms, general office, hiring, HRIS, Human Resource, Human Resources, HR, leadership, legal, letters, materials, materials and selection, meetings, Excel, mail, Microsoft Office, office, Outlook, PowerPoint, Word, monitors, network, newsletter, newspapers, organizational, payroll, PDF, performance appraisal, performance appraisals, performance management, personnel, policies, presenting, processes, publications, quality, QuickBooks, Recruiting, reporting, scanning, scheduling, social media platforms, sound, staffing, strategic planning, supply inventory, surveys, telephone, phone, employee handbooks, training programs, Visio, web server, web site, website, web pages, written, articles
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