lead compliance officer resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Focused Lead Compliance Officer bringing 6 years of experience managing activities, programs and resources to meet customer needs. Flexible and adaptable with superior communication, relationship management and influencing skills. Proven history of identifying issues, acquiring data, and drawing conclusions to support resolution. Strong aptitude for leading teams to effectively address client needs and implement changes by supporting strategic initiatives.

  • Developing leads
  • Commercial awareness
  • Staff development and leadership
  • Multitask
  • Officer safety protocols
  • Communication
  • Leadership ability
  • Teamwork
  • Developing compliance programs
  • Problem solving
  • Leading projects
  • Confidence
  • Regulatory compliance and documentation
  • Safety and compliance
  • Compliance knowledge
  • Perseverance and motivation
  • Organization
  • Ability to work under pressure
03/2014 to Current Lead Compliance Officer State Of Kentucky | Benton, KY,
  • Completed substance abuse Project for the community. Complete prevention project with the community and schools in Cibola County.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Handled all delegated tasks, including audit offenders' files, treasurer reports, scanning old offender files, overseeing two compliance officers and Policy & procedures.
  • Working closely with outside agencies local police departments (Grants Police, Milan Police, Sheriff department, and NM State police), District attorney's office, and courts (Grants Municipal, Milan Municipal, Cibola Magistrate, and Cibola District Court).
08/2006 to 09/2013 Correctional Lieutenant Ace Hardware | Seattle, WA,
  • Coordinated shakedowns to locate and remove unauthorized items.
  • Supervised and made cell assignments.
  • Assigned and monitored training needs of subordinate staff members to close knowledge and performance gaps.
  • Monitored all disciplinary and medical lockups every 30 minutes.
  • Oversaw assigned court trips for jailers, maintaining security of staff and public at all times.
  • Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
  • Managed 4 to 10 employees and supervised 185 to 210 offenders in the Cibola County Detention center.
  • Assigned daily tasks and responsibilities to employees and filled out daily work logs.
  • Supervised visitation and checked all visitors for proper identification and contraband.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Recognized by management for providing exceptional customer service.
  • Handled all delegated tasks, including training new hires in booking, end of shift paperwork, reports, bookings, releases, and rounds.
06/2005 to 08/2006 Cashier Hilton Worldwide | Los Angeles, CA,
  • Helped customers find specific products, answered questions and offered advice.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Read weekly sales inserts and monitored price changes.
  • Monitored sales events to protect products, added new merchandise and rang up purchases.
  • Wiped down counters to remove debris and maintain cleanliness.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Trained new employees in cashiering procedures and offering assistance in resolving any issues.
  • Compiled and updated client data to track payments trends and support accurate accounting.
  • Resolved issues with cash registers, card scanners and printers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Properly verified customer identification for alcohol or tobacco purchases.
04/2000 to 06/2005 Waitress Iron Skillet Restaurant | City, STATE,
  • Answered phone record takeout orders and respond to service questions.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials and desserts to guide patrons toward more profitable items.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Prepared appetizers and set up garnish stations to back up kitchen staff.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Arranged each place setting attractively, using clean, chip-free plates and utensils.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
Education and Training
Expected in 05/2003 to to High School Diploma | Grants High School, Grants, NM GPA:
Expected in to to | New Mexico State University , Grants, NM, GPA:
  • Notary Public
  • Effective Meeting by design
  • Road map to a good essay
  • General HR law
  • Foundations for communications
  • Ethics and professionalism
  • Knowing your government
  • Improving writing skills
  • Risk Management
  • Developing a Professional workplace
  • Creating a service oriented culture
  • HIPAA awareness for Mental Health
  • Magnus Leadership
  • Active shooter and Human trafficking
  • NSC Defensive Driving Course instructor Card
  • Domestic violence, ensuring child safety, missing person, child abuse, drug trends, con games, legal updates, ethics, DWI/SFST, evidence based prosecution, and hate crimes
  • Court Officer Advanced training
  • Report writing, STIU inmate gangs, Preflight indicators, Worst of the worst cases, Offender classification, and DWI/DUI updates
  • Court Officer Basic Training

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Resume Overview

School Attended

  • Grants High School
  • New Mexico State University

Job Titles Held:

  • Lead Compliance Officer
  • Correctional Lieutenant
  • Cashier
  • Waitress


  • High School Diploma

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