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Lead CLRU Representative Resume Example

Resume Score: 70%

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LEAD CLRU REPRESENTATIVE
Summary

Seasoned Front Office Clerk with strong communication, organizational and time management abilities. Extensive experience with a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.

Skills
  • Call center management experience
  • Strong problem solving ability
  • Troubleshooting skills
  • Data entry
  • Active listening skills
  • Devoted to data integrity
  • High customer service standard
  • Administrative support
Experience
Progressive InsuranceJanuary 2015 to November 2017Lead CLRU Representative
Austin, TX
Properly directed inbound calls in phone queues to improve call flow.
Led a team of customer service representatives to increase service center profitability. Part of a pilot program that helped implement a more all in one call for new claims start to finish.
Check 'n GoMarch 2013 to January 2015Manager
TX
Owned team productivity metrics. Resolved customer questions, issues and complaints. Interviewed, hired and trained new quality customer service representatives. Improved service quality and increased sales by developing a strong knowledge of company's products and services.
The Carratala GroupJuly 2007 to February 2013Office Manager
Houston, TX
Addressed website inquiries, converting into appointments. Monitored office inventory to ensure adequate supply levels and efficient management of company resources. Oversaw all aspects of data management.
Classic BankMay 2004 to June 2007Lead Teller Operations Specialist
Bastrop, TX
Balanced daily cash deposits and bank vault inventory with a zero error rate. Assembled in-store marketing displays. Prepared daily branch invoices. Trained employees on cash drawer operation. Managed opening and closing times for the main branch. Scheduled staffing for multiple branch locations.
Education and Training
Bastrop High School1997High School DiplomaBastrop, TX, United States
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Progressive Insurance
  • Check 'n Go
  • The Carratala Group
  • Classic Bank

School Attended

  • Bastrop High School

Job Titles Held:

  • Lead CLRU Representative
  • Manager
  • Office Manager
  • Lead Teller Operations Specialist

Degrees

  • High School Diploma

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