Military professional with experience in team management, administrative accountability and supply management. Effectively managed more than $120 million in equipment. Highly motivated, effective communicator and problem solver who successfully completed 5 combat tours. Works well with team members and groups from diverse backgrounds.
B2B sales and service
Microsoft Office Suite
Eye for detail
Leading large organizations
Customer service mindset
Effective team leader
Small arms weapons specialist
Master Fitness Trainer
Strong verbal communicator
Critical Thinking — accomplishing many military time sensitive problems with limited
resources.Monitoring — managing and leading over 25 staff and students through challenging military qualifications.
Speaking — lead instructor as well as instructor of the year.
Coordination — leading over 25 employees on day to day task.
Leader Directed 25 sailors and marines on everyday task.
Mentored 12 highly Motivated, people through college.
02/2016 to 07/2016
Lead client mangerE & L Global Communitcations － Troy, michigan Ensured that team member responsibilities were defined and understood. Identified and drove creative solutions for problems. Recruited, retained and developed staff. Cultivated strong working relations with other industry executives. Planned, directed and monitored regulatory operations. Ensured exceptional client service and quality product offerings. Ensured deliverables were within budget, on schedule and of superior quality. Planned, coordinated and controlled daily operations of the organization. Implemented corrective actions. Organized meetings. Planned and managed event logistics. Handled telephone inquiries. Documented business requirements, functional specifications and training procedures. Increased sales by 23%.
01/2014 to 01/2016
InstallerAir Tech Heating and cooling － Detroit, MI
Review processing schedules or production orders to make decisions concerning inventory requirements, staffing requirements, work procedures, or duty assignments, considering budgetary limitations and time constraints.
Direct or coordinate production, processing, distribution, or marketing activities of industrial organizations.
Develop or implement production tracking or quality control systems, analyzing production, quality control, maintenance, or other operational reports, to detect production problems.
Review operations and confer with technical or administrative staff to resolve production or processing problems.
Hire, train, evaluate, or discharge staff or resolve personnel grievances.
01/2012 to 01/2014
Lead Customer Service AdvisorSears Holding Company － Roseville, MI.Resolved customer questions, issues and complaints. Generated and distributed daily reports and order acknowledgments to appropriate personnel. Lead on and off-site customer support teams across multiple time zones. Developed, implemented and monitored programs to maximize customer satisfaction. Owned team productivity metrics. Interviewed, hired and trained new quality customer service representatives. Provided a high level of product and leadership support to representatives and clients. Provided a high level of product and leadership support to representatives and clients. Successfully managed the activities of 25 team members in multiple locations. Created training manuals targeted at resolving even the most difficult customer issues. Recruited, managed and mentored an average of 45 new customer service representatives per year. Monitored the daily activities of 12 customer support teams.
01/1999 to 01/2012
Gunners Mate First Class, Lead Petty OfficerU.S. Navy － San Diego, CAReceived and implemented combat orders and directed deployment of personnel in offensive, defensive and retrograde operations. Determined elevation and grid azimuths with maps and map overlays. Effective decision-maker in high-pressure environments. Managed receipt, storage and issue of ammunition processes. Patrolled areas and allowed restricted area access for authorized personnel. Served as the principal platoon officer for all matters concerning training and the use of all weapons systems. Supervised operation and organizational maintenance of weapons systems and specialized equipment. Completed multiple fire prevention safety training. Seized and secured numerous narcotics. Commanded operations post, including personnel, weapons and equipment. Maintained rifles, machine guns, mortars and hand grenades.
Baker College － Clinton, MI.Member of Navy Vet Club 3.36/4.0 GPA Coursework in Business and Management Coursework in Information Technology
Associate of Applied Science: HVACBaker College － Clinton Township, 480353.2/4.0Top 3% of class GPA Student government representative HVAC coursework Industrial Maintenance and Industrial Facilities Technology coursework Coursework in Industrial and Electrical Engineering
Sales Software: Salesforce.com, Tap Scan
Public Relations Software: Bacon's Media source, Factiva
Desktop Publishing Software: Photoshop, Illustrator, HTML
Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Letters and Memos, Lotus Notes, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Management,