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Lead Cashier/Crew Trainer Resume Example

Resume Score: 80%

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LEAD CASHIER/CREW TRAINER
Professional Summary
Skills
Work History
Lead Cashier/Crew Trainer10/2011 to 09/2019
Walmart – Sacramento, CA
  • Educated employees on all job tasks, including register use, merchandising and customer service.
  • Built effective training and coaching strategies to optmize team performance.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Evaluated professionalism of checkouts every second and kep tteam members on top of cleaning tasks.
  • Trained as Cashier Trainer and provided back-up coverage to provide customers with optimal support.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Mentored other store employees in customer service and assistance to help improve overall satisfaction.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Contributed to company achieving and holding industry-leading customer service ratings.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Engaged in continuous learning and development opportunities to promote continued performance improvement.
  • Logged call information and solutions provided into database.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Resolved issues by coordinating with department team.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Ensured accurate responses to questions and inquiries by maintaining advanced product knowledge.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
Customer Service Representative04/2004 to 06/2009
Paratransit Services – Sacramento, CA
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in 99% decrease in cancellations.
  • Helped operators handle incoming calls and managed escalated needs with targeted resolutions.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Planned schedules and workflows based on expected customer demands.
  • Coordinated responses for key accounts, using business acumen and attention to detail to balance company and customer demands.
  • Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Investigated and resolved accounting, service and delivery concerns.
Journeyman Cashier04/1986 to 06/1993
Lucky's Groceries – Oakland, CA
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Collected requirements from end-customers and business partners for product upgrades, added features and new product development.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Counted cash in register drawer at beginning and end of shift.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Education
Associate of Science: Business07/2007Virginia College - Birmingham- Birmingham, AL
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Walmart
  • Paratransit Services
  • Lucky's Groceries

School Attended

  • Virginia College - Birmingham

Job Titles Held:

  • Lead Cashier/Crew Trainer
  • Customer Service Representative
  • Journeyman Cashier

Degrees

  • Associate of Science : Business 07/2007

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