lead cabin experience agent resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.

Work History
05/2021 to Current
Lead Cabin Experience Agent Staples Havertown, PA,
  • Delegated tasks to existing support team members.Handled
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Safely used chemicals and other cleaning equipment.
  • Cleaned aircraft's Seat Cushions,Seat Pockets,Tray Tables Cabin Floors,Lavatory as instructed.
  • Stocked aircraft cabins with necessary equipment and supplies.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Managed team of [8] employees, overseeing hiring, training, and professional growth of employees
02/2021 to 05/2021
Delivery Driver General Dynamics Ordnance And Tactical Systems Carthage, MO,
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Loaded truck and properly secured items to prevent damage for deliveries.
09/2017 to 12/2020
Supervisor Tri Rinse Inc. Cedar Falls, IA,
    • Installed underground sprinkler systems to provide grass and gardens with adequate water supply.
    • Planted bulbs, trees, bushes and flowers for residential and commercial clients.
    • Maximized water conservation, checking sprinkler spray angles and testing digital controller performance.
    • Applied mulch to garden beds for protection against weeds and unwanted growth.
    • Used shears, pruners and chainsaws to prune and trim hedges and shrubs.
01/2012 to 09/2017
Line Supervisor Smithfield Plant City, STATE,
  • Managed team of 103 employees, overseeing hiring, training, and professional growth of employees Directed manufacturing process and procedures to achieve goal of first run capability.
  • Approved regular payroll submissions for employees Resolved issues quickly to maintain productivity goals.
  • Standardized production procedures, job roles and quality assurance guidelines.
  • Determined suitable crew requirements, scheduled employees and worked with Human Resources to meet changing production schedules.
Expected in 01/2016 to to
The Master's Learning Institute - Merkel, TX,
Expected in 07/2006 to to
Centro De Informatica Costarricense - AlajuelaCosta Rica,,
Expected in 08/2004 to to
Computer Programmer:
Computaller - Alajuela ,Costa Rica,
Expected in 12/2002 to to
High School Diploma:
La California - Alajuela,Costa Rica,

Emergency / Fire Preparedness Plan (EPP) (FPP)

Information Security Awareness BW Grnd.

ePOI Application

Safe Trac Zebra Scanner

Seat Belt Policy Enhancement

Cabin Cleaning Agent

Aircraft Cabin Security Search Initial

Cabin Security Search Recurrent

Cabin Security Search Recurrent 2018

Cabin Security Search Recurrent 2019

Active Threat Awareness Training Corporate

TaTATTOP1N Active Threat Awareness Training TechOps

ATL SIDA Video and Assessment(v3.5.21)

Non Rev Security Screening Read and Sign

The Way We Fly Training

Ready Reserve Read and Sign

Corporate safety Awareness Havoc Video

Workplace Violence Prevention Policy Read & Sign

Personal Safety Responsibility Statement

Non Rev Security Screening Read and Sign

Anti- Drug and Alcohol Misuse Prevention Program Book

Affirmative Action Statement

Emergency/Fire Preparedness Plan (EPP) (FPP)

Human Trafficking

Managing Unconscious Bias

Alert 1: Airport Local Emergency Response

Preventing Harassment & Discrimination in the Workplace

information Security Awareness Standard

code of Ethics & Business Conduct (FL&Initial)

Regulated Garbage

Human Factors for U.S. Based Below Wing agents

Welcome to Airport Customer Service

My Training ACS/CGO Ergonomics Program

Delta Brand

Customer Experience at the Airport

Welcome To Delta: Safety

Local safety Orientation

ACS & Cargo Aviation Safety Action Program (ASAP)

Workplace Safety

Safety Management System

Security General Awareness



Fire Extinguisher Safety

Alert Basics

Aircraft Safety

  • Network Component Installations
  • Desktop and Laptop Installations
  • Hardware and software installation
  • Group and individual instruction
  • Staff Management
  • Incidents management
  • [Software] experience
  • Repairs knowledge
  • Diagnostics
  • Systems troubleshooting
  • Teamwork skills
  • Customer Service
  • First Aid/CPR
  • Active Listening
  • Dependable and Responsible

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Resume Overview

School Attended

  • The Master's Learning Institute
  • Centro De Informatica Costarricense
  • Computaller
  • La California

Job Titles Held:

  • Lead Cabin Experience Agent
  • Delivery Driver
  • Supervisor
  • Line Supervisor


  • GED
  • IT
  • Computer Programmer
  • High School Diploma

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