To succeed in an environment of growth and excellence which provides me job satisfaction and self-development and help me achieve personal as well as organizational goals
Areas of Expertise
Team Problem Solving
Planning and organizing
Excellent Communication skills
Problem solving skills
Creative, insightful and innovative
SWIFT Payments & Messaging
Flexibility and Adaptability
Positive Attitude: Creating a positive work environment
Creating Ideas: Creativity
Organizing: organization skills
Analytical and Problem Solving Skills
People oriented: Customer service skills
I.T. skills including experience in Microsoft Office (Word, Excel, PowerPoint)
Lead January 2014 to CurrentANZ India Pvt Ltd － Bangalore, IN
Managing team of 24 members, with 3 main processes and 12 sub-processes for 6 countries(AU, NZ, SG, HK, VN & IN) Overseeing all accounting functions and preparing reports in compliance with appropriate legal requirements Handling escalations of enquiries with internal and external parties for local and international transfers Responsible for meeting agreed Service Level Agreement SLA on turnaround time & accuracy Develop back up plan and focus on cross training for the team People Management Monitor the progress of the function and evaluate staff achievements Identify the training gaps and coach team members Manage performance through coaching and regular feedback Work under pressure, managing absenteeism, attrition and people issues Handling team issues such as leave management Conduct one on one meeting with each team member at regular intervals Ensuring the career development plan for each team member is done Self-Management Maintained the highest level of integrity in carrying out the job.
Achieved the highest levels of proficiency in all skills required to perform the role.
Ensure that performance goals set by and agreed with management are achieved during the course of the year.
Major Achievements Successful transition of critical process from in-country(Melbourne AU) to hub (Bangalore) Work flow and team management with inadequate FTEs during the Hiring freeze in the organization Implemented an excel tool to send Treasury emails to Dealers with accurate data, such as amount and currency Streamlined multiple processes from complex to simple, with necessary risk measurements also securing stake-holder approval Implemented process improvement ideas to save the time and reduce the TAT.
Senior analyst January 2012 to January 2014AU Nostro Investigations Team
Maintenance and reconciliation of Nostro Accounts for payments in Transaction Lifecycle Management (TLM RP) Preparation of age-wise analysis Nostro Reports to share with top management and stakeholders Investigation on Un-reconciled outstanding entries in Nostro Accounts for Payments Department.
Research miscellaneous items and identify appropriately based on research performed, perform manual matches, escalate discrepancies, all within established guidelines, corporate policies and standards Research outstanding items for assigned accounts and process clearing entries where appropriate Contacting Accounts Managers for Funding Nostro Accounts as well as for Escalations Assisting Accounts control team in Back-Valuation Claim request on Nostro accounts Verification and review of cases of Team Members.
Analyst January 2009 to January 2012
Processing of inward payments received on behalf of ANZ Australian customers from domestic and international customers within agreed SLA and cut-off times Investigation of payment enquiries for ANZ New Zealand customer with agreed SLA and TAT Monitoring and clearance of payments received in various queues for different channels Provided a high level of customer service to the internal and external customers Ensure all customer correspondence is clear, concise and timely Perform administrative functions following research, investigation and assessment, wherever required.
process executive January 2007 to January 2009FIDELITY INVESTMENTS INDIA PVT LTD － Bangalore, IN
Managing Retirement based Work Items for Participants of different plans of various Clients, which includes Pre-Retirement Calculations, Retirement Initiation, Disbursement, Retiree Admin for Deceased Participants\Beneficiary, QDRO Process for Alternate Payee and ER (Employee Resolution).
Define Benefit Pension Plan Based Process Provide accurate data to Participant\Client as per their requirement Zero Defect Silver Award Five times for the Best Performer in the Team (Monthly) Zero Defect Gold for being Three times consecutive Best Performer (Half Yearly) On The Spot Award for handling two different teams sub process simultaneously.
Bachelor of SCIENCE
B.S.C : Computer Science, 2006Christ College Bharathiyar University － KeralaComputer Science
Secondary School Leaving Certificate(S.S.L.C) from Sri Durga Vilasam High School, Trissur, Kerala (2001) - 73%
Resume: Vipin Raj 2|Page : Science, 2003Higher Secondary education(H.S.E) from Sri Rama Krishna Guru Vidya Mandhir Higher Secondary School － KeralaScience
Account Reconciliation, accounting, administrative functions, C, coach, coaching, Excellent Communication, concise, Creativity, Client, Clients, customer service, Customer service skills, Financial management, focus, Hiring, hub, Team Leadership, legal, People Management, Managing, Messaging, Excel, Microsoft Office, PowerPoint, Word, Multi-Tasking, Operations Management, Organizing, organization skills, Page, Performance Management, policies, Problem Solving Skills, Problem Solving, processes, process improvement, progress, requirement, Research, Self-Motivated, Service Level Agreement, SLA, SWIFT, team management, Treasury, Valuation, wise
AWARDS Best lead award - twice in last one year (Quarterly Award/Department) Best Senior Associate - 4 times in previous year (2014/15 - Monthly Award/Sub Department) Kaizen Award - Most number of ideas for the year - (Annual Award/Department) CEO Recognition Award - 3 years continuous nomination and won at hub level (Global Annual Award)