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Lead resume example with 16+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Senior Learning & Development Leader and outstanding performer in Talent Acquisition and Leadership Development. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of building/re-building Talent & Learning. Recognized for inspiring management team members to excel and encouraging creative work environments. Using certification in Human Centered Design, driving organizations to new levels of performance. Global strategy leader. Creator/designer of global Center of Excellence processes, corporate university and employee engagement implementations. Versatile Director of Development with over 15 years guiding strategically driving projects to fruition. Owner of expansive development portfolio of successful customer-facing products. Keen to meet new challenges and old developmental obstacles with equal vigor. Talented at fostering exceptional development team performance through compassionate management and technical leadership. Multi-talented director consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Effectively managed all facets of curriculum development and implementation with strong project management and decision-making skills.

Skills
  • Staff Development
  • Collaborative Leadership
  • Consensus Building
  • Career Development
  • Design And Development
  • Change Management
  • Critical Thinking
  • Training Programs
  • Learning And Development
  • Strong Relationships
  • Culture Transformation
Education
Wilmington University New Castle, DE, Expected in 12/2006 Bachelors of Science : Human Resources Development - GPA :
  • Majored in Organizational Development
  • Graduated summa cum laude
  • Dean's List
  • Graduated with 3.85 GPA
University of Delaware Newark, DE Expected in Certification : Project Management - GPA :
Luma Institute Pittsburgh, Expected in Certification : Human Centered Design - GPA :
University of Delaware Newark, DE, Expected in Certification : Adult And Continuing Education Administration - GPA :
Resilience Alliance , Expected in Certification : Change Management - GPA :
Work History
Apple Inc. - Lead
Nanuet, NY, 09/2016 - Current
  • Design, implement and lead recruitment, talent and culture strategy for the Americas.
  • Design, implement and lead L&D strategy for global organization inclusive of origination of LIXIL University.
  • Design reorganization of Human Resource/Talent/Compensation
  • Redesign annual performance management system
  • Design and implement and participate in facilitation of curriculum for executives, leaders, and individual contributors
  • Coach managers through VP level executives.
  • Established executive level curriculum events to increase leadership performance.
  • Lead Americas implementation of LIXIL Behaviors including competency mapping.
  • Lead four global retail teams through improvement strategy using Human Center Design
  • Lead four project teams of global personnel through innovative improvement strategies
  • Established relevant metric driven results for annual planning for talent review and succession planning
  • Lead re-design of performance management systems to reflect new ways of work
  • Lead day to day functionality for both regional and global team
  • Established monthly and daily production output plans to deliver on customer service and financial metrics
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Developed succession plans and promotion paths for all staff.
  • Promoted employee buy-in of organizational objectives by conducting orientations of new team members and regular town hall meetings for established employees.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Collaborated with cross-functional departments to create, manage and maintain reporting.
Arizona State University - Director
Tempe, AZ, 01/2013 - 01/2016
  • Provide organizational development support to approximately 3,000+ person client base (performance management, talent management, employee relations, employee engagement, etc.) across United States, Puerto Rico and 5 countries.
  • Facilitate executive to individual level learning events.
  • Facilitate coaching to supervisors and managers.
  • Design, develop and deliver leadership curriculum throughout Europe and the Americas.
  • Led change management efforts during executive leadership change and corporate re-direction.
  • Performed as strategic business partner, providing leadership and direction.
  • Cultivated internal and external relationships to ensure seamless feeder programs to technical and business divisions of organization.
  • Provided assessment and consultation to C-suite on learning blueprint of workforce planning.
  • Provided consultative services to business units regarding coaching and mentoring.
  • Analyzed business needs while soliciting customer feedback for process improvements.
Arizona State University - Director
Tempe, AZ, 01/2009 - 01/2013
  • Recruited by Vice President of Human Resources to guide and manage the development of staff, leaders and physicians in alignment with the direction of the organization’s short and long term goals.
  • Partnered with senior leadership to create appropriate and proactive culture and change management programs and processes to improve agility.
  • Enhanced leadership ability to recognize signs of employee stress brought about by change, and utilized best practice to work through individual barriers to success.
  • Led team of physician executives to create onboarding program for new and newly promoted physicians inclusive of unit rotations, leadership curriculum and cultural immersion for physician and family members new to area.
  • Transformed employee.
  • Engagement from a benign, immeasurable activity to strategically aligned plans for organizational, executive and department level actions, with goals that were both measurable and reportable.
  • Achieved highest participation rate in organizational history.
  • Key driver of workforce planning forecaster, setting parameters based on individual system needs, outlining goals and objectives prior to launching planning efforts, and segmenting selected professions into more narrowly defined groups and subgroups.
  • Created process for succession planning, inclusive of the ability to pinpoint future leadership gaps, assess retirement risk, and identify critical/high-risk positions.
  • Process enables group hi-po selection, early potential monitoring and career progression counseling and metric driven reporting.
  • Built infrastructure to support continuous investment in talent management, driving the desired organizational behaviors to engage and retain key talent.
  • Delivered a passion and focus on both leadership and staff development, and provided opportunity to practice and apply learning.
  • Elevated individual leader capacity, while achieving tangible performance outcomes by delivering comprehensive leadership curriculum, inclusive of coaching, regulatory, financial, technical and strategic planning, achieving highly coveted Baldrige and MAGNET awards.
  • Assessed skill gaps for employees and developed training courses to meet identified needs.
  • Managed all exempt employee coaching, training and performance improvement actions.
  • Communicated all learning and performance objectives, schedules and training assessments to upper management.
  • Directed training programs and development paths for managers and supervisors.
  • Analyzed effectiveness of training programs at all levels and recommended updates.
  • Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching and managing to enterprise targets.
  • Worked closely with organizational leadership, to strategically affect direction of operations.
Mercy Healthcare - Organizational Effectiveness Partner
Greenwood, AR, 01/2004 - 01/2009
  • Developed and implemented solutions to grow the capacities of business leaders and streamline operating processes while providing coaching and career development to both leaders and employees.
  • Managed implementation of professional capabilities for all organizational levels and functions, including Diversity, HR, and Learning and Development.
  • Created manager curriculum for a global audience, utilizing multiple methods of delivery for maximum return on investment.
  • Established an organization-wide training and education council to share best practices, and resources across functions.
  • Managed US rollout of global integration and delivery of leadership capabilities designed to change organizational culture.
  • Delivered professional skills curriculum for US business and for governance of global performance management cycle for US, including individual career development.
  • Performed needs and cultural evaluations to strengthen improvements at all organizational levels.
Affiliations

Organizational Change Practitioners

Organizational Development and Learning in Healthcare

Cambridge Who’s Who in Female Executives.

American Society of Training and Development (ASTD)

Society of Human Resource Management (SHRM)

Professional Facilitators Network (PFN)

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Resume Overview

School Attended

  • Wilmington University
  • University of Delaware
  • Luma Institute
  • University of Delaware
  • Resilience Alliance

Job Titles Held:

  • Lead
  • Director
  • Director
  • Organizational Effectiveness Partner

Degrees

  • Bachelors of Science
  • Certification
  • Certification
  • Certification
  • Certification

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