Manager offering more than 14 years of customer service and logistic experience in food industry, sanitation, and sales development. Additional experience in ordering and receiving, payroll, and computer systems specialized for food industry with an emphasis on sales drive by superior guest satisfaction. Developed a highly acclaimed reputation for revenue increase and recognized with numerous nominations for manager of the month and manager of the quarter.
C++ and other programming languages.
Hardworking individual focus on drive sales based on customer satisfaction
Solid knowledge of most popular computer systems and programs (Word/ Excel/ Micros/ Aloha/ Dash)
Large experience in training and development.
Food handler certified (Manager Level) by Florida State
12/2015 to Current
LBO/ Sales ManagerDarden － Orlando, Florida
Adhering to budgets, increasing profits and managing cashflow
Enforcing health and safety rules
Keeping up to date with licensing legislation, liaising with the authorities and taking overall legal responsibility for the premises
Overseeing or liaising with the kitchen
Maintaining the condition of beer and wine
Doing regular stock-takes and ordering as necessary
Recruiting, training and motivating your staff
12/2013 to 12/2015
Culinary ManagerDarden － Orlando, Florida
Monitor compliance with health and fire regulations regarding food preparation and serving, building maintenance and kitchen appliances.
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner following standards sets for all positions.
Food rotation and ordering.
Investigate and resolve complaints regarding food quality, service, or accommodations.
Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
03/2013 to 12/2013
Project Sales SpecialistCDW Roofing company － Orlando, Florida
Negotiate prices or terms of sales or service agreements.
Prepare and submit sales contracts for orders.
Visit establishments to evaluate needs or to promote product or service sales.
Maintain customer records, using automated systems.
Answer customers' questions about products, prices, availability, or credit terms.
03/2001 to 04/2013
Food and Beverage ManagerLoews Hotels at Universal Orlando － Orlando, Florida
Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
Payroll and Inventory activities.
Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
Monitor the revenue activity of the hotel or facility.
Create and monitor effective practices to increase revenue ensuring high standards in customer service Monitor standard compliance with +200 employees including floor leaders and supervisors.
Strategic purchasing increasing sales by more than 20% in a year.
B.A: Electronic EngineeringDeVry University － Orlando, FloridaGPA: GPA: 3.9 Expected to graduate in January 2017 with a focus in renewable energy.
Member of the Alternative Energy BoardElectronic Engineering GPA: 3.9 Expected to graduate in January 2017 with a focus in renewable energy.
Member of the Alternative Energy Board