labor and employee relations specialist resume example with 15+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Labor and Employee Relations specialist with highly effective skills at incorporating creative leadership skills to achieve business objectives. Directs projects that improve efficiency while meeting deadlines and budget requirements. While driven to improve morale, decrease turnover and improve productivity. Background in employee engagement, performance management and negotiation. As well as experienced retail management adept at problem solving, customer service and hiring and training hardworking, quality staff. Employs excellent leadership skills and multi-tasking strengths. Determined with strong interpersonal skills.

Summary of Skills
  • Employee relations
  • Training and development
  • Performance management strategies
  • Labor Relations 
  • Retail Management
  • Business Administration
  • Store Operations 
  • Leadership 
  • Organizational Development 
  • Customer Service 
  • Interpersonal 
  • Fashion Merchandising
  • Inventory Management 
04/2015 to Current Labor and Employee Relations Specialist State Of Massachusetts | Probate & Family Admin Office, MA,
  • Implemented an innovative employee incentive program, which resulted in a increase in staff productivity
  • Answered employee questions regarding Labor and Employee relations topics and resolved any issues
  • Advised managers on organizational policy matters and recommend needed changes
  • Directed personnel, training and labor relations activities.
  • Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems
  • Negotiate with unions in collective bargaining negotiations.
  • Handle grievances at work
  • Negotiate compensation rates, benefits, working conditions, and rates of advancement
  • Administer labor relations policies and agreements.Ensure adherence to established policies and practices
  • Develop and implement documentation and reporting for administration of labor relations
  • Keep abreast of labor laws and collective bargaining
  • Assess employee needs and whether organization can fulfill them
  • Interpret and administer contracts pertaining to wages, grievances, employee welfare, pensions, health care, union and management practices and more
  • Draft contract proposals
  • Compile information and statistics on the economic proposals of both labor and management
  • Help create management training programs
  • Participate in meetings between labor and management
  • Draft suspension, terminations, and warnings alongside of general counsel  
04/2014 to 04/2015 U.S. President Appointed Commissioner Administrative Assistant (Intern) Tacoma Goodwill | Puyallup, WA,
  • Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
  • Managed daily office operations and maintenance of equipment.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues. 
  • Maintained and reserved the executive conference room calendar.
  • Received and screened a high volume of internal and external communications, including email and mail.
  • Properly routed agreements, contracts and invoices through the signature process.
  • Managed the day-to-day calendar for the company’s senior director.
  • Created weekly and monthly reports and presentations.  
  • Received and distributed faxes and mail in a timely manner.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Posted open positions on company and social media websites.
  • Created PowerPoint presentations used for business development.
  • Facilitated working relationships with co-tenants and building management.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Supplied key cards and building access to employees and visitors.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Served as central point of contact for all outside companies and congress needing to gain access or meeting to Commissioner.
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Planned travel arrangements for Commissioner and executives staff.
2014 to 04/2014 Assistant Store Manager DSW | City, STATE,
  • Responsible for all inventory control functions including shipping and receiving, financial processes and building maintenance        
  • Managed processes related to clearance merchandise, unit markdowns and damaged products
  • Conducts shrink awareness training and ensures store is LP compliant  
  • Open and closed store in rotation with other management staff
  • Managed store back office/stockroom, front register area and administration of store procedures      
  • Managed timekeeping system for all store associates. Process new hire paperwork and maintain HR file compliance      
  • Lead and manage associate compliance to all company policies and procedures.By using monthly Ops Assessment to identify and correct operational deficiencies in the store      
  • Oversaw maintenance requests and resolutions while maintaining a log of store equipment issues.
05/2007 to 2014 Jr.Assistant Store Manager Target | City, STATE,
  • Design and implemented customer satisfaction metrics.
  • Delivered excellent customer service by greeting and assisting each customer.
  • Help keep Target brand experience consistent, positive and welcoming for guests       
  • Hire, supervise and train team members to achieve Target sales, service, presentation goals and metrics
  • Assist in training new employees
  • Monitor inventory
  • Assist in product display and pricing
  • Develop employees  
  • Help develop and organize community events        
  • Manager on duty, Manage the entire store and each department manager       
  • Produce daily task for employees        
  • Give employees evaluation on work expectations as well a annual performance reviews        
  • On-boarding new employees
  • Scheduling to the needs of the business      
  • Operations, Forecast sales needs and adjust to the business    

Expected in 2015 to to Master of Arts | Human Resource Development Bowie State University , Bowie, MD GPA:
Expected in 2012 to to Bachelor of Science | Human Ecology University of Maryland Eastern Shore, Princess Anne, MD GPA:
Concentration: Fashion Merchandising Minor: Business Administration 

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Resume Overview

School Attended

  • Bowie State University
  • University of Maryland Eastern Shore

Job Titles Held:

  • Labor and Employee Relations Specialist
  • U.S. President Appointed Commissioner Administrative Assistant (Intern)
  • Assistant Store Manager
  • Jr.Assistant Store Manager


  • Master of Arts
  • Bachelor of Science

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