Seeking a position with an industry leading financial institution that has opportunity for advancement and growth.Highly enthusiastic customer service professional with 15 years client interface experience. Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments. Personable and responsible Cashier with 15 years in retail and customer service. Solid team player with upbeat, positive attitude.F.O.H/B.O.H experienced in taking food orders, operating cash registers and safely handling food while checking for proper temperatures.Fast food worker highly efficient at preparing food orders quickly while greeting all customers and managing the cash register accurately. Hardworking Kitchen Manager focused on producing quality food and providing excellent customer service. Motivated sales professional with 5+ years sales representative experience. Restaurant Manager with a winning attitude and desire to deliver a exceptional dining experience. Focused on setting high expectations and raising service standards.
Established track record of exceptional sales results
Excellent communication skills
Compelling leadership skills
Calm under pressure
Kitchen Manager01/2012 － CurrentMcDonaldsTampa, FLLed sales calls with team members to establish sales and customer retention goals. Hired and trained all sales staff for new store location.Monitored customer preferences to determine focus of sales efforts. Ability to work in fast paced environment, also in charge of food safety and quality control In charge of inventory and purchasing
Waiter/ Bar Attendant01/2008 － 01/2012J AlexanderCordova, TN
Pat O'Brien on Beale Street, Memphis, TN
General Manager responsible for opening and closing of club, scheduling employees.
Assistant Manager responsible for up to 10 servers at fine dining restaurant with a combined capacity of 300- 750
Perform monthly inventories of supplies and equipment, including glassware and wine.
Handle virtually all telephone reservations for large and small groups. ♦ Perform light typing and assist in payroll processing. ♦ Supervise the setup of daily buffets.
Manager/Hostess01/2000 － 01/2007Alfred's on BealeMemphis, TNDelivered quality food and beverage service to guests in a responsible manner.
Delivered food and beverage orders within established timeframes Maintained full knowledge of all menu items, contents and preparation methods. Maintained familiarity with the latest in mixology, bar equipment and sanitation standards. Scheduled and supervised up to 16 servers; trained servers in customer relations and cashiering.
Handled extensive billing, check writing, and accounts payable.
Duties included inventory control and telephone communications with customers and suppliers.
Performed a wide range of general office functions. 1998-1999
Supervised material flow, storage and global order fulfillment. Maintained accurate stock records and schedules. Selected products for specific routes according to pick sheets. Unloaded, picked, staged and loaded products for shipping. Conducted monthly, quarterly and yearly inventories of warehouse stock.
Bartender /Server10/2008 － 10/2012J AlexandersMemphis / Tampa , Tn/FlAccepted payment from customers and made change as necessary. Apportioned and served food to facility residents, employees, or patrons. Assisted co-workers in drive to food sales specials assisted diners with seating as needed to limit problems and liability related to customers' excessive drinking Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages Checked the quantity and quality of received products
1996High School Diploma:Germantown High School - General StudiesGermantown, TN2.5 GPA Germantown High School High School Graduate
2014-08-30Associate of Science:University of Phoenix - Hotel and Resort managementTampa, FLUniversity of Phoenix Seeking b.s. degree in Hotel and Resort management 8/30/2011- 8/30/2014 3.0 GPA
Accounts Payable, Billing, Cashiering, Customer Relations, Telephone, Inventory, Automated Payroll, Closing, Light Typing, Payroll, Payroll Processing, Scheduling, Typing, Waiter, Buying/procurement, Food Safety, Kitchen, Purchasing, Quality Control, General Office, Inventory Control, And Marketing, Apache Cordova, Bookkeeping, Cordova, Customer Service, Event Planning, General Bookkeeping, Marketing, Receptionist, Retail Sales, Sales, Sales And, Sales Goals Able to lift 50-75 pounds. Shipping and receiving Professional and friendly Careful and active listener Strong public speaker Multi-tasking