Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Enthusiastic and versatile professional highly effective at managing diverse projects meeting both budget and community needs. Strong communication skills in English, Spanish, and French. Passionate about coaching, overseeing and encouraging successful individuals from different backgrounds. Service-oriented with a friendly and adaptable approach helping others develop social, emotional and intellectual skills.
Skills
Performance assessments
Safety training
Stress analysis
Interdisciplinary teaching
Learning assessments
Domestic and International Experience.
Education and Training
Expected in 05/2017
Master of Science: Management, Hospitality And Events Management Lasell College - Auburndale, MA GPA:
Expected in 06/2013
Bachelor of Science: Marketing Management And Research UNICARIBE - Santo Domingo, D.N, Dominican Republic, GPA:
Expected in 09/2004
Associate of Arts: Philosophy And Letters Universidad Autónoma De Santo Domingo, UASD - Santo Domingo, D.N, Dominican Republic, GPA:
Experience
10/1999 to 12/2003
Kid's Club SupervisorOmni Hotels – Pittsburgh, PA,
Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
Taught children how to complete basic crafts such as paintings, drawings, and decorations.
Communicated with parents or guardians about daily activities, behaviors and upcoming events.
Supervised up to fifteen kids on field trips by performing headcounts and maintaining group proximity to account for all children in busy, public environments.
09/2003 to 05/2005
Teacher AssistantState Of Arkansas – Prescott, AR,
Set and communicated ground rules for classroom based on respect and personal responsibility.
Established positive relationships with students, parents, fellow teachers, and school administrators.
Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
Mentored and counseled students with social adjustment and academic problems.
05/2016 to 07/2017
Shift ManagerBloomin' Brands, Inc. – Germantown, MD,
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Ran daily reports to assess performance and make proactive adjustments.
07/2017 to 07/2018
Travel ConsultantBluegreen Resorts – Allen, TX,
Handled travel arrangements for groups, couples, executives, and special needs clients.
Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Processed credit and debit payments and handled confidential information with discretion.
Responded immediately to clients' questions, issues, and complaints and found effective solutions when required.
07/2019 to Current
Recruiting ManagerOmni Hotels – Providence, RI,
Educated job applicants of expected job tasks, compensation, and benefits to set clear expectations.
Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction, and performance.
Recruited, hired and trained high performing recruiting team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, and profits. Surpassing by 24% of quota within the first year as Manager.
Analyzed talent assessment data, determining the best fit for open positions.
Reduced process lags by quickly processing personnel actions, awards, flags, legal incidents, sponsorship, evaluations, morale and welfare documentation.
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