Experienced Manager and Associate with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.
Reports generation and analysis
Financial records and processing
Training and development
Saved company money on consistent basis by working with loss prevention to monitor high-risk areas. Acted as the department's "go-to" person for challenging calls and as the primary mentor for new employees.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Fulfilled all supervisory duties when Store Manager was on vacation.
Key ManagerSep 2015 to Current Orlando Harley Davidson － Orlando, FLOpened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments. Received and processed cash and credit payments for in-store purchases. Described use and operation of merchandise to customers. Placed special merchandise orders for customers. Demonstrated that customers come first by serving them with a sense of urgency. Maintained friendly and professional customer interactions. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Answered customers' questions and addressed problems and complaints in person and via phone.
Pershiable ManagerAug 2013 to Sep 2015 Dollar General Market － Orlando, FLExecuted cash transactions quickly and accurately. Greeted all customers. Delegated tasks to team members to optimize productivity. Supervised 10 employees per shift. Handled products and equipment in accordance with safety and sanitation guidelines. Directed and managed all functions of the dairy, frozen, produce and bakery departments. Conducted price checks for cashiers and service clerks. Handled resets according to schedule, including deleted and new merchandise. Ordered and shelved weekly sale items for customers. Built attractive holiday and seasonal displays for merchandising program. Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks. Checked out customers and bagged items quickly. Safely operated manual and electric pallet jacks. Organized and positioned product cases in produce warehouse and walk-in cooler. Praised by management for being a fast and efficient worker, requiring little supervision. Served shoppers in a prompt, courteous and friendly manner. Evaluated department conditions and operations to determine strengths and areas for improvement. Cleaned walls, fans and drains in bakery coolers, display cases and work areas. Stocked meat cases. Broke down heavy pallet loads of cases, boxes and bags. Arranged and stocked department displays. Gave every customer immediate and undivided attention. Complied with health and sanitation practices and procedures. Collected shopping carts and baskets from inside and outside the store. Produced accurate and thorough management reports. Operated check stand equipment including cash register, scanner and scale. Followed proper procedures for handling of tenders, use of tares, sales of alcoholic beverages and use of PLUs and UPCs. Stocked, priced, front-faced and rotated merchandise. Maintained knowledge of current product locations. Managed inventory to achieve targeted gross profit margin. Swept floors and maintained sweep logs. Developed positive vendor relationships. 2 years grocery store experience. 11 years merchandising experience.
Night freight Manager and Key HolderMay 2005 to Jul 2013 Home Depot － Orlando, FLClosed and or opened, cash and safe handling, worked daily freight
trucks, managing others, customer service, inventory placement,
inventory control, Customer service desk, phone orders, contract writing,taking paymentsProvided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified timeframes. Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times. Properly directed inbound calls in phone queues to improve call flow. Improved service quality and increased sales by developing a strong knowledge of company's products and services. Addressed negative customer feedback immediately. Provided a high level of product and leadership support to representatives and clients. Resolved customer questions, issues and complaints.