SEARCH

Key Account Manager Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
KEY ACCOUNT MANAGER
Professional Summary
  • Possess strong analytical and problem-solving skills, with the ability to work in a fast-paced and changing environment while manage multiple task simultaneously.
  • Skilled user of: JIRA, Slack, Trello, Zeplin, MS Project, MS SharePoint, PeopleSoft, Clarity PPM, Confluence, as well MS Excel, Word, PowerPoint, GoogleDocs, and Visio.
  • Dedicated, committed and detail oriented.
Work History
Key Account Manager, 01/2009 to 02/2015Company Name, City, State
  • Search and attract new customers ("cold" calls, personal meetings, business trips).
  • Maintenance and development of relations with "old" customers.
  • Collection and analysis of additional information about customers.
  • Drawing up commercial offers.
  • Development and maintenance of sales with distribution, network, wholesale companies.
  • Development and implementation of measures aimed at increasing sales.
  • Email-marketing (work in MailChimp).
  • Interaction with Russian and foreign counterparties (China, Europe, America), work with international treaties (INCOTERMS).
  • Organization and participation in exhibitions on interior items in the Russian Federation and abroad (China, European Union countries, USA).
  • Monitored social media and online sources for industry trends.
  • Supported marketing programs and campaigns with content and messaging to drive demand.
Senior Business Development Manager, 02/2015 to 06/2016Company Name, City, State
  • Closed 24 contracts by developing relationships with network of retail companies from fashion industry.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Developed and executed sales presentations as well as both internal and external product training workshops.
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
  • Attracted new clientele and developed customer relationships by hosting product-focused events.
  • Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
  • Represented company and promoted products at conferences and trade association meetings.
  • Reduced expenses by effectively negotiating contractor prices, terms and service agreements.
IT Project Manager, 08/2016 to 11/2017Company Name, City, State
  • Identified customer needs and creating thoughtful solutions
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Managed all aspects of a project, which includes project planning, execution, timing, quality, cost and early identification of potential issues.
  • Identified stakeholders and clients, evaluate their interests and establish effective communication channels with them.
  • Participated in high-level hiring decisions for key leadership positions, conducted in hiring interviews.
  • Represented company and promoted products at conferences and trade association meetings.
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets.
  • Provided support to customers on function and usage of product.
  • Led testing team at remote location.
Project Manager, Fulfillment Warehouse, 11/2017 to CurrentCompany Name, City, State
  • Developed long-term business strategy by using customer feedback to identify necessary process improvements.
  • Collaborated with IT department on improvement of software of the company.
  • Supervised and led employees to high performance levels.
  • Developed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Sourced additional resources and staff to meet timeline demands.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Cross-trained new associates on essential job functions and procedures, including picking and filling orders for all warehouse products.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Managed over $3M in inventory and 6 employees.
Education
Bachelor of Science, Managment, 2009
Institute of International Economic Relations - City
Additional Information

Scrum Master Certification - in progress

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Institute of International Economic Relations

Job Titles Held:

  • Key Account Manager
  • Senior Business Development Manager
  • IT Project Manager
  • Project Manager, Fulfillment Warehouse

Degrees

  • Bachelor of Science , Managment 2009

Similar Resumes

View All
Key-Account-Manager-resume-sample

Key Account Manager

Kirkland, Washington