Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Dynamic Key Account Manager with 10 years' experience and a strong background playing a vital role in the development, management, growth and retention of key accounts. Service-centric leader dedicated to fueling revenues, enhancing client experience and achieving top brand loyalty. Highly adept in performing within high-pressure and deadline-driven environments, driving full sales lifecycles with focus on territory expansion.

  • Building Effective Relationships/Communication Skills
  • Customer Service
  • Decision Making
  • Team management
  • Problem resolution
  • Sales & Marketing
  • Negotiation
Work History
Key Account Manager - Commercial Sales , 03/2010 to 01/2020
Bank Of The WestPico Rivera, CA,
  • Financial Performance - surpassed targets for Packed Segment volume, Gross Profit, and Accounts Receivable
  • Customer Management, Territory Oversight -Growth in the Bulk Segment NCA focus on Opportunities
  • HSSE -Drive Partners (Filling plants, Dealer Network & Commercial Customers) adherence to Industry Safety Standards
  • Update, Maintain Sales Pipeline, recording/reporting on market activities with action/plans
  • Execution- Customer Management System to all Partners and their Stakeholders
  • Leveraged strategic planning to penetrate key accounts
  • Maintained responsibility of sales, contracts, negotiations and reporting account worth over $1.8b
  • Maximized strategic approaches, reduced submitted weekly reports outlining progress against KPI objectives
  • Arranged/ execute the requisite Training for assigned territory
  • Drove operational improvements- resulted in savings, improved profit margins
  • Increased customer satisfaction by resolving ( overpriced product, delivery issues)
  • Developed team communications and information for Plant Toolbox meetings
  • Resolved conflicts/negotiated mutually beneficial agreements between parties
  • Worked with End-user customers to understand needs and provide related service
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
Procurement Officer, 11/2006 to 02/2010
Massy Gas Products Ja, Ltd. (Former Shell Co.)City, STATE,
  • Negotiate, Secure, Certify signed contract for over 60 Suppliers
  • Committee Member - Procurement Contracts Committee
  • Process Suppliers Payments
  • Maintained current understanding of pricing structures, market conditions and trends in industry
  • Evaluated internal needs and developed plans for maintaining optimal supply levels-min 90 days
  • Input, analyzed and reported on data covering all aspects of procurement operations
  • Developed and strengthened supplier relationships
  • Researched new vendors and partners to obtain most cost effective pricing for goods and services
  • Reduced downtime in warehouse operations by ensuring reorders were aligned with store sales and backlog
  • Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages and cutting costs
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
Procurement & Admin. - Country Chairman, 03/2004 to 10/2006
The Shell Co. (W.I.) Ltd.City, STATE,
  • Interacted with vendors, contractors, professional services personnel for the entire Procurement Process
  • Managed/oversea line staff, execute administrative tasks
  • Managed monthly budget of $4M, produced accurate office files, updated spreadsheets, crafted presentations to support executives and boost team efficiency
  • Orchestrated successful conferences, including associated travel for all speakers and attendees
  • Responded to emails and other correspondence, facilitated communication to enhance business processes
  • Handled all scheduling for Country Chairman's calendar, prepared meeting agenda and related activities
  • Managed external contacts for CEO, kept track of periodic communication needed for priority contacts
  • Worked with 6 Senior Management to initiate new projects and assist in various processes
  • Distributed company-wide announcements, booked conference rooms, coordinated catering for annual staff development forum
Bachelor of Science: Business Administration, Expected in 2010
Nova Southeastern University - Davie, FL,

To secure Document

Students will be able to comprehend issues in ethical decision making and social responsibility. In addition, students will be able to synthesize the fundamental elements of finance, accounting, business law, marketing, economics and management in a manner which enables them to make effective decisions at the corporate level.
• working knowledge of the concept of leadership.
• working knowledge of the concepts of planning, organizing, staffing, directing and controlling commercial operations.
• demonstrate an understanding of how global trends and competition affect businesses and their strategies.

Diploma: Human Resource Development, Expected in 2004
University College of The Caribbean - Jamaica - Kingston, Jamaica,

Graduates of this program often work as human resources managers, after an intense introduction to the following:
• employee relationship
• compensation and benefits
• training and development
• labor relations

Diploma : Business Administration, Expected in 2004
University College of The Caribbean - Kingston, Jamaica,

This degree has been developed by experienced educators to provide a comprehensive learning experience for each student. It is designed to provide you with valuable business and management skills, which will help you to succeed in the modern business environment. It emphasizes development of the individual, through management strategies and critical thinking

Diploma : Financial Management, Expected in 2002
Institute of Management & Production - Kingston, Jamaica,

Provides a thorough grounding in financial management and analyses
Develops critical skills for a wide range of real world professional situations
An excellent preparation for a career in financial management, investment banking, investment analysis and management and management consultancy.
Flexible study programme, not limited by any one particular class time or geographical region

  • Collaborated with team of 16 persons in the development of the "No Customer left behind" Project, covering a customer base of over 250 Dealers and Sub-Dealers
  • Initiated a "Plant Staff recognition Program"
  • First Awardee of the "GasPro Star Performer" Award

Salesforce (Jamaica Inst. of Bankers)
• Sales Negotiation
• Market Analysis

Dale Carnegie Sales Training
• Winning with Relationship Selling

Ja. Ass. Of Administrative Professionals-Affiliate of Int’l Ass. of Admin. Professional (IAAP)
• Being Professionally organized
• Protocol
• Business Ethics

The St. John Ambulance Association & Brigade
• First Aid/CPR
• Fire Warden Certified

Smith System
• Defensive Driver Course

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School Attended

  • Nova Southeastern University
  • University College of The Caribbean - Jamaica
  • University College of The Caribbean
  • Institute of Management & Production

Job Titles Held:

  • Key Account Manager - Commercial Sales
  • Procurement Officer
  • Procurement & Admin. - Country Chairman


  • Bachelor of Science
  • Diploma
  • Diploma
  • Diploma

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