Junior Systems Administrator Resume Example Engility Corporation

JUNIOR SYSTEMS ADMINISTRATOR

Summary

Results-focused [Industry] professional with strength in [Skill], [Task] and [Task]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Skills

4 years of inbound and outbound customer phone service
6 years analyzing, repairing and safeguarding PCs
Managerial Experience - Training in safety procedures and team building skills, costumer relations and marketing, inventory budget accountability
Highly organized and able to Multi-task with team leading skills.
Great communication skills and energetic.
Problem solving and able to quickly execute plan to achieve results.
Managerial Experience - Training in safety procedures and team building skills, costumer relations and marketing, inventory budget accountability
Highly organized and able to Multi-task with team leading skills.
Great communication skills and energetic.
Problem solving and able to quickly execute plan to achieve results.
Extensive experience with Windows OS, MAC OS and Linux
Extensive hardware experience with computer hardware including but not limited to Macintoh, Compac, IBM, Servers, Routers, TCP, IP, switches and hubs.
Expert on Windows enterprise and basic office software
Programming/Languages - Visual Basic, Java, JavaScript, HTTP/1.1, HTTP/1,
AD, Networks
Basic, Payroll
Budget, Printers
Cable, Programming
Hardware, Quality
Types 45 wpm
Computer hardware, Repairing
Installing hardware, Reporting
Computer networks, Router
Computer Repair, Routers

Contract Negotiations, Safety
Client, Scanners
Clients, Scheduling
Client relations, Servers
Customer service, Spanish
Database
DHTML, Switches
Fluent in English & Spanish
Team management
HTTP, Technical support
Hubs, Phone
Information Systems Upgrades
Visual Basic
Web Development
Java
JavaScript
Linux
MAC OS
Marketing
Office
Windows OS
Windows
Enterprise

Experience

Engility Corporation | San Diego , CAJunior Systems Administrator12/2017 - Current

Assist with architecture, configuration, troubleshooting and support of networks, server systems, apps and security of hardware and software.
Install upgrades, and patches for required equipment including but not limited to servers and PCs.
Server backups, recovery, maintain data files and monitor system configurations to insure data integrity.
Ad-hoc reporting.
Assist management with all in office training and equipment.
Manage VOIP phone system, including creating and maintaining call queues.
Oversee facility responsibilities including but not limited to;
o Site security – ADT
o Site Integrity
o Storm Preparation Plan
Foundational principle in the implementation of a fulfillment department.
Created SOP for all Fulfillment Department positions.
Provide multiple daily statistical reports to management and CEO.
Monitor, maintain and update all social media sites
Solely responsible for maintaining, notifying and posting of sweepstake winners.

Lkq Corp | Pensacola , FLBilingual Customer Service Representative12/2016 - 12/2017

Processed customer account changes.
Evaluated customer account information to assess current issues and determine potential solutions.
Met or exceeded sales goals regularly by consistently promoting relevant items to callers.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Documented conversations with customers to track requests, problems and solutions.
Applied cultural knowledge and interpersonal abilities to help customers open up and explain concerns.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Established membership loyalty, executing flawless customer retail account management.
Data Entry

Goodwill Industries Of San Diego County | Vista , CAComputer Technician12/2015 - 01/2016

Assembly of P.O.S terminals.
Deployment of P.O.S systems.
Installing hardware and software: Printers, Scanners and attached devices.
Hardware maintaining and cable management.
Troubleshooting software and hardware failures.
Supporting computer networks: AP support; router and switches.
Providing technical support on-site.

Chewy | Belton , MOProject Manager02/2012 - 12/2015

Advertisement and Marketing Costumer communications and relations Biding on Projects and Contract Negotiations Scheduling and Appointment Setter Screen and interview candidates for hire Multi-Team management and training on proper safety/work procedures Planning projects according to clients needs, expectations and goals Payroll, Insurance, Taxes and Budget accountability Successes Optimizing quality and performance to achieve great reviews Increased revenue and company expansion by establishing client relations and referrals.

Education and Training

Strayer University | CitySome College (No Degree) in Computer Information Systems

Languages

Fluent in English and Spanish

Resume Overview

School Attended

Strayer University

Job Titles Held:

Junior Systems Administrator
Bilingual Customer Service Representative
Computer Technician
Project Manager

Degrees

Some College (No Degree) in Computer Information Systems

Junior Systems Administrator Resume Example

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