LiveCareer-Resume

junior network specialist resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Bilingual Junior Network Specialist with 2+ years of experience in providing technical support in the K-12 system. Focused on providing excellent customer service to customers and embraces teamwork with a positive mindset.

Skills
  • Fluent in Spanish and English
  • Exceptional troubleshooter
  • Customer service specialist
  • Proficient with Microsoft Word, PowerPoint and Excel
  • Exceptional listener and communicator
  • Highly critical thinker with effective researching skills
Experience
Junior Network Specialist, 05/2019 to 10/2021
TemcoHighland Park, NJ,
  • First point of contact for customers seeking technical assistance over the phone, email, chats and remote sessions.
  • Assisted K-12 system customers from various school districts such as Teachers, Counselors, School Monitors, Custodians, Office staff, Principals and Superintendent.
  • Opened service tickets for clients, documenting user information and description of problem and routed, tracked and managed client's service desk tickets from inception to close and documented issues and results.
  • Escalated support cases to higher levels of support when unable to resolve issues using available resources and worked with other teams to troubleshoot and fix critical building-wide or district-wide LAN/WAN system failures.
  • Troubleshooted Hardware and Software issues involving devices such as desktops, laptops, Chromebooks, iPads, networked printers, local printers, Smart Boards, Promethean Boards and VoIP Systems.
  • Utilized Active Directory, Google G-Suite and Novell, providing support for account password resets, creations and deactivations, editing, policies, security groups and configured access to servers and file management software.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Documented solutions and troubleshooting steps concisely in ticketing system and alerted other team members of new service solutions in order to promote knowledge sharing and project collaboration.
  • Uninstalled and reinstalled basic software applications, OS, resolved username problems, resolved network connectivity issues and corrected email irregularities.
  • Repaired and installed numerous motherboards, processors, graphics cards and removed malware and viruses from computers using specialized software.
Security, 01/2016 to 04/2019
Regency Extended Care CenterCity, STATE,
  • Assisted residents to their rooms and transported them to physical therapy and dialysis.
  • Assisted and accompanied residents to their doctor appointments and ensured their safe return.
  • Maintained knowledge of policies and procedures regarding alarms and emergencies and monitored cameras.
  • Supported organizational and team goals as defined by the security director.
Ice Cream/Coffee Attendant and Cashier, 09/2012 to 04/2015
Stew Leonard'sCity, STATE,
  • In charge of Register Operations/Cash Control.
  • Made sure every customer had a quick and courteous check out.
  • Handled all customers transactions in a fast-paced setting.
  • Checked stock levels and requested supplies as needed.
Education
Bachelor of Science: Information Technology, Expected in 06/2021 to The College of Westchester - White Plains, NY,
GPA:
Associate of Applied Science: Computer Network Administration, Expected in 04/2019 to The College of Westchester - White Plains, NY,
GPA:

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Resume Overview

School Attended

  • The College of Westchester
  • The College of Westchester

Job Titles Held:

  • Junior Network Specialist
  • Security
  • Ice Cream/Coffee Attendant and Cashier

Degrees

  • Bachelor of Science
  • Associate of Applied Science

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