College graduate and cafe manager with proven organizational and customer service skills seeking to apply my abilities to the Administrative Assistant position for the Twentynine Palms Chamber of Commerce. Clear written and oral communication skills, both in person and via telephone. Ready and excited to start a more professional career as well as looking forward to using skills from previous customer service experience in new and challenging ways.
Articulate and well-spoken
Knowledge of telephone techniques and etiquette
Multi-tasking in a fast-paced environment
Excellent planner and coordinator
Experience with catering and events
Customer service oriented
Strong interpersonal skills
Proficient in Microsoft Office
Types 50 WPM
Experience with operation of office machines
Inventory control and record keeping
Supply ordering ability
Accurate and detailed
Juice Bar Manager , 05/2014 to Current The Natural Sisters Cafe – Joshua Tree, CA
Oversee front of house team members and facilitate smooth daily operations such as making sure employee breaks and lunches are taken in a timely manner.
Lead and direct coworkers on effective methods and procedures; delegate tasks.
Train new team members effectively.
Greet and encourage feedback from guests; use feedback to implement positive changes within the restaurant.
Develop, plan, and execute new menu implementations.
Routinely support other areas of the restaurant as needed, including learning the skills required for the line cook position.
Accurately take to-go and special orders via phone. Continue phone correspondence with clients regarding catering events and special orders.
Operate a Point of Sale computer system; prepare and maintain reconciliation reports and inventory reports.
Conduct successful cash audits at the end of each shift.
Properly calculate inventory to order the appropriate supplies in the correct quantities.
Promote a positive atmosphere and go above and beyond to guarantee each customer receives exceptional food, drinks, and service.
Juice Bar Attendant/Barista - Summer Job, 05/2010 to 09/2010 The Natural Sisters Cafe – Joshua Tree, CA
Interacted with a diverse clientele in person and on the telephone.
Made and served beverages with speed, quality, and consistency.
Memorized recipes for specialty beverages and seasonal offerings.
Maintained and operated espresso machines, blenders, juicers, commercial coffee brewers, and other equipment.
Prioritized drink requests while managing interruptions.
Engendered customer loyalty by remembering guest's names and personal preferences.
Bachelor of Arts: Double Major - International Studies and French, 2014 Humboldt State University - Arcata, CA
Emphasis in Cultural Studies
Coursework includes Speech and Communication, Intercultural Communication
Study abroad two semesters in Aix-en-Provence, France (2012/13)