Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
To bring my strong sense of dedication, motivation, and responsibility into the workplace. Enhance my educational and professional skills and obtain long-term career in with opportunities for career growth.
Skills
Credit unions
Strong banking ethics
Math aptitude
Goal-oriented
High level of accuracy
Rapid data entry skills
Spanish speaking
Analytical thinking
Strong customer relations
Cash handling expertise
Meticulous attention to detail
Night and safe deposit procedures
Positive
Verbal/written communication
Strong interpersonal skills
Self-sufficient
Customer-oriented
Work History
08/2017 to 08/2019Jr. Mortgage Loan OfficerEnt Federal Credit Union | Brighton, CO,
Worked with underwriters to fix application problems and resolve issues.
Explained different types of loans pertaining to client situations.
Reviewed loan files and updated to match current standards.
Originated, reviewed, processed, closed and administered customer loan proposals.
Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Recommended loan approvals and denials based on customer loan application reviews.
Developed and maintained relationships with local real estate agents.
Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
Developed prospects for new loans by conducting on average 100 cold calls weekly.
Reviewed and edited loan agreements to promote efficiency and accuracy.
04/2016 to 08/2017Mortgage Loan Servicing RepresentativeBangor Savings Bank | Rockland, ME,
Coordinated with the rest of the Mortgage Department team, working with releases, old mortgage documents that were provided from the initial loan inquiry.
Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
Developed standard operating procedures and document workflows for current and future process steps.
Received incoming calls and messages and addressed or triaged phone requests.
Scheduled support staff to guarantee complete coverage for every shift.
Managed quality assurance program including on site evaluations, internal audits and customer surveys.
Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
Cultivated and nurtured relationships with customers in strategic vertical markets to support ongoing definition of differentiated product value.
Updated quality control standards, methods and procedures to meet compliance requirements.
Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Collaborated with our servicing director to identify ways to improve services for clients.
06/2015 to 04/2016TellerAlbertsons Company Inc. | Healdsburg, CA,
Coordinated daily cash reconciliation in high-volume location, ranged from 8,000 to 14,000 monthly transactions.
Upheld strict financial controls by keeping funds secure and accurately transferring monies.
Checked amount details and fraud markers for transaction papers such as checks and money orders.
Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
Processed quarterly vault and ATM audits with zero error rate.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Promoted products or services to each customer to consistently achieve sales targets.
Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Sold cashier's checks, traveler's checks and money orders.
Collected member loan payments.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
04/2013 to 03/2015Bakery ClerkJewel Osco | City, STATE,
Decorated and merchandised quality bakery goods to build business reputation and revenue base.
Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
Wrapped, boxed and weighed bakery department products.
Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants.
Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
Monitored counter and display inventory, replacing stock and requesting new product from kitchen to keep areas well-stocked for maximum sales.
Replenished and rotated food items, following correct food cooling and storage procedures.
Iced and airbrushed cakes and other pastries for customized orders.
Cleaned and maintained kitchen equipment and oven.
Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads.
Education
Expected in 05/2013High School Diploma | Warren Township High School , Grayslake, GPA:
Expected in No Degree | Business Administration And ManagementCollege of Lake County, Grayslake, GPA:
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