Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

To bring my strong sense of dedication, motivation, and responsibility into the workplace. Enhance my educational and professional skills and obtain long-term career in with opportunities for career growth.

  • Credit unions
  • Strong banking ethics
  • Math aptitude
  • Goal-oriented
  • High level of accuracy
  • Rapid data entry skills
  • Spanish speaking
  • Analytical thinking
  • Strong customer relations
  • Cash handling expertise
  • Meticulous attention to detail
  • Night and safe deposit procedures
  • Positive
  • Verbal/written communication
  • Strong interpersonal skills
  • Self-sufficient
  • Customer-oriented
Work History
08/2017 to 08/2019 Jr. Mortgage Loan Officer Ent Federal Credit Union | Brighton, CO,
  • Worked with underwriters to fix application problems and resolve issues.
  • Explained different types of loans pertaining to client situations.
  • Reviewed loan files and updated to match current standards.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Developed and maintained relationships with local real estate agents.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Developed prospects for new loans by conducting on average 100 cold calls weekly.
  • Reviewed and edited loan agreements to promote efficiency and accuracy.
04/2016 to 08/2017 Mortgage Loan Servicing Representative Bangor Savings Bank | Rockland, ME,
  • Coordinated with the rest of the Mortgage Department team, working with releases, old mortgage documents that were provided from the initial loan inquiry.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
  • Developed standard operating procedures and document workflows for current and future process steps.
  • Received incoming calls and messages and addressed or triaged phone requests.
  • Scheduled support staff to guarantee complete coverage for every shift.
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys.
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
  • Cultivated and nurtured relationships with customers in strategic vertical markets to support ongoing definition of differentiated product value.
  • Updated quality control standards, methods and procedures to meet compliance requirements.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Collaborated with our servicing director to identify ways to improve services for clients.
06/2015 to 04/2016 Teller Albertsons Company Inc. | Healdsburg, CA,
  • Coordinated daily cash reconciliation in high-volume location, ranged from 8,000 to 14,000 monthly transactions.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Processed quarterly vault and ATM audits with zero error rate.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Sold cashier's checks, traveler's checks and money orders.
  • Collected member loan payments.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
04/2013 to 03/2015 Bakery Clerk Jewel Osco | City, STATE,
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Wrapped, boxed and weighed bakery department products.
  • Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
  • Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants.
  • Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
  • Monitored counter and display inventory, replacing stock and requesting new product from kitchen to keep areas well-stocked for maximum sales.
  • Replenished and rotated food items, following correct food cooling and storage procedures.
  • Iced and airbrushed cakes and other pastries for customized orders.
  • Cleaned and maintained kitchen equipment and oven.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
  • Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads.
Expected in 05/2013 High School Diploma | Warren Township High School , Grayslake, GPA:
Expected in No Degree | Business Administration And Management College of Lake County, Grayslake, GPA:

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Resume Overview

School Attended

  • Warren Township High School
  • College of Lake County

Job Titles Held:

  • Jr. Mortgage Loan Officer
  • Mortgage Loan Servicing Representative
  • Teller
  • Bakery Clerk


  • High School Diploma
  • No Degree

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