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IT Trainer Resume Example

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IT TRAINER
Professional Summary
"Proficient in Triple Constraints (Scope, Time and Cost) from conception to execution" Exceptional Subject Matter Expert within the Software Development industry, complemented with a MS Degree in Computer Science Management. 14 years' experience with accomplishments of leading $14 Million dollar web based software development project. Blended with software Compliance and Quality Control / Assurance functions, maintains, impeccable Software Development Life Cycle (SDLC) implementation. Cross trained to perform Software: Business and System Analysis, Development, Quality Assurance (QA) and Project Management responsibilities. Utilizes BI Tools such as Spotfire, Salesforce and Crystal Reports to create reports and validate data.
Core Qualifications
Hardware/OS: Windows 7, HP3000 and IBM OS/400, MS SQL Servers Languages/Tools: COBOL, SQL 2005, Progress 4GL, Visual Studio 2005/2008, C# Applications: MS Dynamics NAV; Open Text's Livelink ECM; NetMeeting; ProcureOne portal for Suppliers, Vendors and Real Estate Professionals; MS Office Suite 2010; MS Project and MS Visio 2010
Experience
01/2016 to Current
IT Trainer
  • Introduction to basic computer hardware and software.
  • Introduction to basic computer trouble-shooting issues (e.g.
  • powering on/off devices; adjusting volume; printing documents; and internet connections).
  • Introduction to basic internet features: web browsers; email account (retrieving, sending, deleting, filtering, attaching and downloading attachments); searching the internet and interacting with websites.
  • Internet security and safety: communicating with strangers; not sharing personal information; avoid restricted websites.
01/2013 to Current
Procurement & Project ManagerCompany Name － City, State
  • Managing Real Estate Investment projects to ensure at least a 90% adherent to budget, schedule and scope.
  • Assist customers with budgeting income, housing market conditions, and obtaining mortgages (e.g.
  • communicating with loan officers and quick document preparation turnaround).
  • Monitoring all project stages to assure deadlines, cost, standards, materials and services are met.
  • Creating detail statement of work (SOW) documents that capture project requirements, timelines and deliverable, pricing and terms and conditions.
  • Maintaining and monitoring project work activities using MS Project.
  • Ensuring that all work conforms to code and that the highest-quality products and installations are used.
01/1993 to 01/2013
Systems Analyst & Lead DeveloperCompany Name － City, State
  • Investigated, evaluated, verified and resolved application functionality related issues and provided first level support and troubleshooting to increase the organization's efficiency and effectiveness.
  • Developed and implemented comprehensive Release Notes and Installation Plans that followed agile best practice activities for all internal and external projects.
  • Held meetings to review Configuration Manager (CM) procedures, integrated Release Management activities, review audits reports and change order requests (COR).
  • Maintained and documented software version control of associated release documents using established CM tool.
  • Scheduled weekly meetings and served as a facilitator and liaison between IT staff and business units to ensure business needs were accurately captured in the system requirements.
  • Utilized and stored the standard requirement templates, user testing acceptance form and product implementation checklist.
  • Created and maintained system design requirements and functional specifications for new and existing development projects.
  • Developed internal technical guidelines, user training materials, agile best practices and operation procedures to improve quality, productivity, customer services satisfaction and eliminate errors.
  • Utilized several manual and automated test planning tools and techniques such as Seapine Software to create and run thousands of test plans-functional, validation, performance, regression, acceptance, safety and security.
  • Utilized techniques and tools to ensure software release changes, enhancements and maintenance activities provided traceability of requirements to design, code and test cases.
  • Fulfilled management responsibilities that included: recruitment and hiring, encouragement and recognition of employee achievements, employee training and career development, compensation, performance management and terminations.
  • Conducted performance reviews; developed balanced scorecard goals that aligned staff's performance to company goals; recognized performance results of staff; and implement place action plans to fully develop an employee's potentials which resulted in 90% staff retention rate.
  • Created and oversaw staff schedules: work assignments, employee training, employee vacations, employee breaks, overtime assignment, back-up for absent employees, weekly on-call coverage and shift rotations resulting in 24/7 systems coverage.
Education
M.S: Computer Systems ManagementUniversity of Maryland University College － City, StateComputer Systems Management
B.S: Information Systems ManagementUniversity of Maryland University College － City, StateInformation Systems Management
Skills
agile, back-up, basic, budgeting, budget, COBOL, Hardware, computer hardware, customer services, version control, email, employee training, features, functional, hiring, HP3000, IBM, Internet security, Notes, Managing, market, materials, meetings, C#, MS Dynamics, NetMeeting, MS Office Suite, MS Project, Windows 7, OS, OS/400, performance reviews, performance management, pricing, Progress 4GL, quality, quick, Real Estate, recruitment, requirement, safety, Servers, MS SQL, SQL, system design, user training, troubleshooting, trouble-shooting, validation, Visio, Visual Studio, web browsers, websites
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Resume Overview

School Attended

  • University of Maryland University College

Job Titles Held:

  • IT Trainer
  • Procurement & Project Manager
  • Systems Analyst & Lead Developer

Degrees

  • M.S : Computer Systems Management
    B.S : Information Systems Management

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