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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.

Skills
  • Infrastructure planning
  • Problem Solving
  • Technical Support
  • Budgeting
  • Purchasing
  • Network Hardware And Software Maintenance
  • Process improvement
  • Project organization
  • Written Communication
Work History
11/2019 to Current IT Systems Supervisor Alleare Consulting | Fort Worth, TX,
  • Provided vision and management for all network and systems infrastructure, with a goal of 100% uptime.
  • Partnered with application, project and administration teams to understand and implement solutions that help drive business efficiencies.
  • Oversaw multi-site VMware and NETAPP Storage environments, including capacity planning and resource monitoring.
  • Managed Cisco Call Manager across multiple sites, including SIP connectivity to 3rd party systems.
  • Managed Office 365, including Azure AD, Exchange, SharePoint, Skype/Teams as well as configuration of all Security Policies within the tenant.
  • Managed and designed a global 50+ Access Point Wireless Network.
  • Maintained a hybrid environment of on premise Exchange, Active Directory and SharePoint, including SSO integration into Office 365.
  • SQL Server Administration, includes deployment, management and implementing standards.
  • Developed, planned and deployed security systems that protect the business (Examples: Anti-virus, SPAM and web filters, firewalls and VPN, data encryption, multi-factor auth) etc.
  • Managed all backups systems and disaster recovery planning and testing using Acronis Cloud.
  • Oversaw all network, server, database and application monitoring solutions.
  • Maintained the Remote Desktop Services (RDS) environment that supports production.
  • Deployed and maintained MS Systems Center for all Microsoft patch management, software deployment and inventory.
  • Complied with SOX, HIPAA, GDPR and state and country privacy requirements.
  • Built and maintained vendor relationships and managed the purchase of hardware and software products.
  • Tracked and complied with software licensing requirements.
  • Tracked and maintained all equipment maintenance agreements and warranties.
  • Developed and implemented IT operations policies and procedures as required.
  • Complied with all change management procedures.
  • Lead coordinator on all internal video production projects. Skills in Adobe Premiere and Adobe Creative Suite applications.
  • Lead Technical Trainer on all new and existing technologies.
  • Project Management across multiple environments and disciplines.
  • Liaison with Facilities on supporting all Building Maintenance Systems (Security, Environmental, Access Control).
03/2018 to 01/2019 Sr. IT Systems Administrator Altair | South Burlington, VT,
  • Monitored network performance, security, and event logs.
  • Performed scheduled diagnostics, updates and configuration changes to network components and operating systems.
  • Diagnosed and resolved network errors and failures.
  • Ensured scheduled backups of system applications and data.
  • Identified the need and preparing purchase requests for hardware and software purchases.
  • Ensured physical security of the IT room is maintained.
  • Assisted IS Management on project implementation and process development.
  • Followed all applicable Standard Operating Procedures affecting network and security administration.
  • Coordinated network support with contracted hardware, software and service providers.
  • Provided IS Management with periodic network status updates and maintenance schedules.
  • Configured, modified, and repaired PC hardware and related devices.
  • Installed new software or upgrades when required and authorized.
  • Provided desktop and phone assistance to resolve internal and field staff problems.
  • Led and directed the work of other technical staff.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
01/2013 to 01/2017 IT Systems Administrator Grafton Integrated Health Network | Frostburg, MD,
  • Planned and implemented software upgrades to system hardware and software, resulting in high availability of all systems and applications.
  • Established network specifications and analyzed workflow, access, information and security requirements.
  • Optimized system security and performance with proactive changes and regular security reviews.
  • Led server infrastructure development, quality assurance, staging and production systems.
  • Made recommendations regarding information technology infrastructure overhauls.
  • Worked with users to determine areas of technology in need of improved usability.
  • Evaluated latest technology innovations and adopted cost-effective, useful solutions.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Provided second-level support for all server class systems.
05/2011 to 01/2013 Sr. Help Desk Technician Endologix Inc. | City, STATE,
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Education
Expected in 06/2023 MBA | Business Administration UCI Paul Merage School of Business, Irvine, GPA:
Expected in 01/2021 Bachelor of Arts | Business Administration And Management California State University - Fullerton, Fullerton, CA GPA:
Expected in 06/2011 IT Diploma Program | Information Technology Standbridge University, Irvine, CA, GPA:
Certifications
  • CompTIA A+ Technician

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Resume Overview

School Attended

  • UCI Paul Merage School of Business
  • California State University - Fullerton
  • Standbridge University

Job Titles Held:

  • IT Systems Supervisor
  • Sr. IT Systems Administrator
  • IT Systems Administrator
  • Sr. Help Desk Technician

Degrees

  • MBA
  • Bachelor of Arts
  • IT Diploma Program

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