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IT Supervisor/Senior Project Manager Resume Example

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IT SUPERVISOR/SENIOR PROJECT MANAGER
Professional Summary

Multi-tasking leader well-known for successfully taking a project from the initial stages to completion. Highly skilled and educated with a positive demeanor. Pursuing a Senior Project Manager role where hard work and dedication will be highly valued. Talented Senior Project Manager with excellent client oversight and issue resolution talents. Highly effective overseeing multiple tasks and employees at once. Dedicated to detail-oriented leadership and goal-oriented planning.

Skills
  • Project management abilities
  • Project site supervision
  • Coordinating site operations
  • Computer and iPad monitoring
  • Full cycle recruiting
  • Quality review processes
  • Procurement
  • Hardware and Software Configuration
  • Network Administration
  • Asset Management
  • Waterfall methodology
  • Project Scheduling
  • Client liaison
  • Cost Control
Work History
IT Supervisor/Senior Project Manager08/2016 to Current
Brightwheel – Austin , CA
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Maintained compliance with company policies, objectives and communication goals.
  • Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
  • Positioned as primary liaison to streamline operations of multiple lines of business within organization.
  • Provided supportive link between external customers and internal operations.
  • Audited and documented all processes and procedures for new accounts department.
  • Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
  • Developed project plans identifying key issues, approaches and performance metrics.
  • Led and managed staff of 12 team members engaged in administering complex IT infrastructure.
  • Introduced and implemented IT projects for various application enterprises.
  • Installed, maintained, upgraded and patched storage systems.
  • Oversaw purchases of iPad and Laptop equipment.
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Produced SLA and timekeeping reports each month, updating customers and senior leaders on progress and roadblocks.
  • Built, customized and repaired technology based on staff requests.
  • Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Wrote policy, procedure and manuals governing internal IT use.
  • Oversaw IT department operations and training.
  • Coordinated ongoing technical training and personal development classes for staff members.
  • Communicated with in-house account team and customer account team to maximize development efficiencies and resolve technology issues.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Knowledge Management Specialist11/2014 to 08/2016
Dodge's – Batesville , MS

Reviewed operational plans from other locations to identify options for local systems.

  • Supported care objectives by devising and implementing effective structures to track performance and assess compliance with specifications.
  • Resolved computer and iPad problems, improved operations and provided exceptional client support.
  • Developed team communications and information for customer support meetings.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Wrote and delivered variety of project-oriented documentation, including test plans and technical reports.
  • Organized information by studying, analyzing, interpreting and classifying data.
  • Identified project requirements by establishing personal rapport with potential and existing clients.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Used writing skills to contribute to internal technical tools.
  • Authored over 1000 articles and entries for computer and iPad problem resolutions for addition to support knowledge base.
  • Facilitated information transfer from one IT company to another.
IT Technician02/2012 to 11/2014
HP/HPE – City , STATE
  • Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Processed over 150 support requests weekly for technical assistance on wide range of issues related to computer and iPad.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Answered and triaged requests for assistance in order to provide top-notch support.
  • Helped streamline repair processes and update procedures for support action consistency.
Headend Integration Engineer03/2010 to 12/2011
Rovi Corp. – City , STATE
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Responded to service requests during and after business hours.
  • Maintained guide information for several cable and satelite companies.
Education
Technical Certificate: Cyber Forensics 05/2007Tulsa Technology Center- City, State
Technical Certificate: Telecommunications05/2005Tulsa Technology Center- City, State
Technical Certificate: Internet And Network Security05/2006Tulsa Technology Center- City, State
High School Diploma05/2006Berryhill High School- City, State
  • Member of National Technical Honor Society, National Society of High School Scholars, Business Professional of America.
  • Graduated with 3.8 GPA
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Resume Overview

School Attended

  • Tulsa Technology Center
  • Berryhill High School

Job Titles Held:

  • IT Supervisor/Senior Project Manager
  • Knowledge Management Specialist
  • IT Technician
  • Headend Integration Engineer

Degrees

  • Technical Certificate : Cyber Forensics 05/2007
    Technical Certificate : Telecommunications 05/2005
    Technical Certificate : Internet And Network Security 05/2006
    High School Diploma 05/2006

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