IT SPECIALIST (SYSADMIN/NETWORK) Resume Example
Quality-driven and practical Systems Administrator with 16 years aligning business systems with business policies and guidelines. Looking to bring strong analytical and problem-solving skills to an industry-leading software company.Talented Microsoft Certified IT Professional MCITP with 16 years of experience in testing web-based client and server applications. Expertise in developing and implementing test plans and test cases. Looking to bring a solid understanding of software development life cycle (SDLC) principles and practical experience with Agile software development methodologies to a growing startup.Software Development Manager possessing extensive knowledge of technical equipment, hardware and software, as well as hands-on experience with telecommunications and network technology.
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Consistently received a 100% rate of customer satisfaction.Improved IT department effectiveness by 90%.Oversaw a decrease in average daily Help Desk tickets by 90%.Automated repeatable tasks where possible to increase efficiency.
- Salary: 81,079.00 USD Per Year.
- Hours per week: 40.
- Series: 2210 Pay Plan: GS Grade: 12-6 This is a federal job.
Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications.Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.Developed training materials and procedures.Established requirements for new systems and modifications.Analyzed network packet information and computer OS system data to identify and characterize anomalies on networks.Assessed allocation of resources.Gathered and analyzed performance metric data.Applied best practices of software development while staying abreast of advances in the practice.Worked with product designers and product managers to design user interactions in applications.Executed functionality and feature development both within current application framework and on next-generation frameworks.Tested features across various browsers.Fixed bugs as they were encountered.Created interactions and APIs that reinforced trust, increased security and made it harder to do the wrong thing.Envisioned inspired new products, features and flows.Conducted design and code reviews to share knowledge with development team.Answered user inquiries regarding computer software and hardware operation.Provided recommendations for resolving defects.Worked on large enterprise and business critical applications.Analyzed and created new configuration for packaged software to meet business and system requirements.Oversaw local IT infrastructure including servers, security, networking, storage systems and desktops.Configured, maintained and provided trending and performance analysis of enterprise class storage systems.Performed second-level support for all workstation and server class systems.Researched new trends and technologies leading to testing and justification for deployment.Served as the technical lead for server infrastructure including development, QA, staging and production systems.Automated repeatable tasks where possible.
Troubleshot and resolved internet connectivity and general software and hardware issues.Identified product problems and strengths and collected data on the customer experience.Identified product problems and strengths and collected data on the customer experience.Leveraged in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs.Maintained in-depth knowledge of distribution platform guidelines and capabilities to guide internal development.Added user accounts, troubleshot issues with users and monitored usage on the printing management system.Collaborated with the global team to resolve IT support cases.
- 62,821.00 USD Per Year Hours per week: 40 Series: 2210 Pay Plan: GS Grade: 11 SYSADMIN/NETWORK) (This is a federal job Provided Tier II and III leadership and support for all J6G3 requests in accordance with all applicable security policies, procedures, guidelines and directives.
- Ensured all support requests were documented, using the REMEDY software suite, for tracking and trending purposes.
- Provided recommendations regarding hardware and system software planning, development, and implementation.
- Monitored and maintained Windows Servers (2003), along with an Active Directory and Exchange (2003) infrastructure.
- Responsible for user account troubleshooting, and compliance.
- Designed and implemented multiple Group Policy Objects (GPOs) to ensure policy conformity and improved user workload.
- Configured and maintained SAN-based storage arrays responsible for providing networked file access.
- Supported the Information Systems Security Program and provided Information Assurance support to ensure security features, practices, procedures, patches, and updates for the information systems were in place and current.
- Performed site surveys to identify and document plans, risks, issues, and concerns.
- Monitored and reported intrusion attempts.
- Maintained current certifications in the appropriate functional areas of customer- related information technology and provided expert recommendations for solving issues.
- Established and maintained the Standard Operating Procedures (SOP) that have become a way of life for ensuring smooth operations and repeatable, measurable processes.
- Produced ad hoc reports as authorized and directed, and ensure that customer special requests were conveyed to the COTR in a timely and organized fashion.
- Developed user-based courses which involved changes in hardware or software.
- Determined the best instruction method, what material was appropriate for the audience, as well as developed all course materials such as outlines, lesson plans, reference materials and visual aids.
- Accompanied and supported the staff during deployment during major exercises.
- Performed configuration and maintenance for servers, network devices and workstations as needed.
- Assisted in the development and implementation of Information Assurance policies, procedures, certification, and accreditation in accordance with applicable DoD regulations and best business practices.
- Responsible for access protection measures such as file access controls, software and physical safeguards at both the main and remote sites.
- Supervisor: Mr.Emmett Williams (913-682-4476) Okay to contact this Supervisor: Yes CAC Signal Brigade (106th Signal Command) Leavenworth, Kansas 66027 .
- Salary: 57,288.00 USD Per Year Hours per week: 40 Series: 2210 Pay Plan: GS Grade: 11 This is a federal job Headquarters 2D Signal Brigade (5th Signal Command EUROPE) Served as a team leader who was responsible for projects that were vital to larger overall solutions.
- Operated and maintained tactical, local, and metropolitan networks at various levels of security classification in accordance with DoD regulations and site procedures.
- Supported garrison and deployed systems, remote network systems, and legacy systems.
- Ensured full interoperability and a seamless connection between all internal and external systems.
- Provided leadership and support for all hardware, software, and network problems in accordance with all applicable security policies, procedures, guidelines and directives.
- Monitored and responded to issues using hardware/software testing tools and techniques.
- Performed, via staff, hardware/software/network maintenance such as board replacement, cable switching, communication assistance, and hardware installation/replacement.
- Provided complex Windows Server 2000) support.
- Coordinated Exchange email services, TSACS, and OWA additions, deletions and changes.
- Designed and implemented multiple Group Policy Objects (GPO's) to automate user and administrative processes.
- Responsible for user account troubleshooting and compliance.
- Maintained knowledge of all DoD regulations concerning Information Technology/Information Assurance and ensured that the organization met those requirements.
- Ensured that configuration management of installed programs conformed to the AGM baseline software.
- Ensured all networked machines conformed to the standard software configuration.
- Updated all software with appropriate patches per IAVA-directed tasks.
- Provided program support, tested, debugged, and wrote documentation.
- Recommended changes to hardware and software to minimize budgetary expenditures and provide for growth into the future.
- Maintained a hardware inventory in associated regional databases.
- Responsible for access protection measures such as file access controls, software and physical safeguards at both the main and remote sites.
- Conducted research and analytical studies to develop specifications, justifications, and analysis in support of acquisition actions.
- Provided publications and disseminated procedural standards to the user community.
- Maintained an up-to-date inventory and configuration for all operational SOF infrastructure, hardware, software, and software licenses.
- Provided input to budgetary and lifecycle replacement documentation to reduce software costs.
- Supervisor: Ms Hilde Wagner (049-0621-7307544) Okay to contact this Supervisor: Yes 2D Signal Brigade (5th Signal Command) Mannheim, Baden-Wurttemberg Germany.
- Hours per week: 40 Series: 2210 Pay Plan: GS Grade: 09 Provided Tier II and III leadership and support for all the 2D Signal Brigade Network Operations Center.
- Primary Information Technology (IT) specialist for all matters concerning IT systems requests in accordance with all applicable security policies, procedures, guidelines and directives.
- Ensured all support requests were documented, using the REMEDY software suite, for tracking and trending purposes.
- Provided recommendations regarding hardware and system software planning, development, and implementation.
- Monitored and maintained Windows Servers (NT/2000), along with an Active Directory and Exchange (2003) infrastructure.
- Responsible for user account troubleshooting, and compliance.
- Designed and implemented multiple Group Policy Objects (GPO's) to ensure policy conformity and improved user workload.
- Configured and maintained SAN-based storage arrays responsible for providing networked file access.
- Supported the Information Systems Security Program and provided Information Assurance support to ensure security features, practices, procedures, patches, and updates for the information systems were in place and current.
- Performed site surveys to identify and document plans, risks, issues, and concerns.
- Monitored and reported intrusion attempts.
- Maintained current certifications in the appropriate functional areas of customer-related information technology and provided expert recommendations for solving issues.
- Established and maintained the Standard Operating Procedures (SOP) that have become a way of life for ensuring smooth operations and repeatable, measurable processes.
- Produced ad hoc reports as authorized and directed, and ensure that customer special requests were conveyed to the COT in a timely and organized fashion.
- Developed user-based courses which involved changes in hardware or software.
- Determined the best instruction method, what material was appropriate for the audience, as well as developed all course materials such as outlines, lesson plans, reference materials and visual aids.
- Supervisor: Mr.
- Alen Prysock Okay to contact this Supervisor: Yes US Army Heidelberg Medical Activity, Information Management Heidelberg, , Baden-Wurttemberg Germany.
- Salary: 31,976.00 USD Per Year Hours per week: 40 Series: 2210 Pay Plan: GS Grade: 07 This is a federal job Served as an IT Specialist at the Customer Assistance Help Desk, US Army Heidelberg Medical Activity USAMH and ERMC HD.
- Assisted Information Systems Management Specialists and Computer System Programmers/Analysts in performing a wide range of customer support duties which vary with the nature of the problem.
- Performed work in direct support of the data information and office automation mission.
- Utilized the REMEDY software suite for trouble ticket creation, tracking, and reporting.
- Analyzed computer utilization and system performance, identified areas of misuse, malfunctions, inefficiencies, and recommended changes to system design and operating procedures.
- Evaluated the need for changes in policies or procedures and briefed management accordingly.
- Planned, developed, and maintained long-range hardware and software configurations including requirements, design, software, hardware, documentation, and procedures.
- Single-handedly designed and implemented a brand new file and print server (Windows NT) infrastructure, as well as provided continuing management and maintenance.
- Ensured that backup procedures were in place for recovery from loss or destruction of data and program files, or from physical damage to the installation.
- Managed the implementation of information processing technical standards.
- Established procedures for, and updated, the systems inventory, maintenance warranty, and Trouble Call Reporting (TCR) databases.
- Supervisor: Mr.
- Jeffery Wisnom (049-06221-3702098) Okay to contact this Supervisor: Yes.
- Served as the Senior Server Subject Matter Expert for the NEC on all technical server related issues.
- Responsible for the operation, administration, maintenance, management, and surveillance on all servers, storage area network (SAN) systems, and server-based services.
- Coordinated upgrades and/or installation of systems, capacity management, and configuration control in conjunction with other directorate units.
- Ensured that the organization's strategic plan, mission, vision and values were communicated to the branch and integrated into the branch's strategies, goals, objectives, work plans, work products, and services.
- Led the branch in identifying, distributing, and balancing workloads along with tasks among employees in accordance with established work flow, skill level and/or occupational specialization.
- Made adjustments to accomplish the workload in accordance with established priorities to ensure timely accomplishment of assigned team tasks while ensuring that each employee had an integral role in developing the final team product.
- Managed the hardware, software, and system configuration Life Cycle Management (LCM) of both server and storage systems.
- Ensured that adequate internal control systems were developed and operative so that government resources were efficiently and effectively managed.
- Exercised significant responsibilities in dealing with officials of other units, organizations, or in advising management officials of higher rank.
- Developed personnel and funding requirements and appropriate justifications for assigned area of responsibility.
- Developed performance standards for, and prepared the performance appraisals of, personnel.
- Function as a technical knowledge base for Information Assurance policies and security at an information processing installation.
- Manage the risk management, security, and contingency planning programs for the office.
- Deferred to for assignments involving specialized services or accomplishing projects which required the application of a variety of techniques and methods to determine the best approach.
- Utilized the REMEDY software suite for trouble ticket creation, tracking, and reporting.
- Analyzed computer utilization and system performance, identified areas of misuse, malfunctions, inefficiencies, and recommended changes to system design and operating procedures.
- Evaluated the need for changes in policies or procedures and briefed management accordingly.
- Planned, developed, and maintained long-range hardware and software configurations including requirements, design, software, hardware, documentation, and procedures.
- Recommend designed and implement brand new virtual (VMware/ESX) file and print server (Windows 2008 R2) infrastructure, as well as provided continuing management and maintenance.
- Supervisor: David J.
- Moore (913-684-7048) Okay to contact this Supervisor: Yes TRADOC Program Integration Office Battle Command Bldg 52.
USAS-5028 - MS Windows Server 2003: Designing, Implementing & Administering Security for Networks
USAS-5078 - NEW: as of 16 Jun 14 - EMC Storage Associate v2
Goal: EMC Storage Associate
A Manager's Introduction to Business Law Contracts in Commercial Transactions Employment and Labor Law American Business Formations in the 21st Century Intellectual Property and Proprietary Rights Lawsuits and Negotiations Contracts in Commercial Transactions Employment and Labor Law American Business Formations in the 21st Century Intellectual Property and Proprietary Final Exam: Knowledge Management Fundamentals The 21st Century Learning Curve Industry Foundations Curriculum Leadership Curriculum Management Curriculum Managing Others through Change Communicating and Reinforcing Change Coursework in Computer Networking and Information Technology
Credits Earned: 105 Semester hours Information Technology (IT) Certified Information Systems Analyst, Institute for the Certification of Computing Professionals 3.2 GPA,Coursework includes Data ScienceCoursework includes Artificial IntelligenceCoursework in Software Engineering and Technology Management Coursework in Computer Networking and Information Technology
Patrick.S.Wicker Staff College Desktop 4291
(*) Support Chief
(*) Indicates professional reference
- Patrick.S.Wicker Staff College Desktop 4291 Support Chief Indicates professional reference Additional Information: Current Security Clearance Eligibility - TS/SBI On the spot Cash award 1000.00 2003 2D Signal. Commanders Coin, 2001 US Army Hospital Heidelberg. Certificate of Achievement and on the spot Cash award 1000.00 General's Coin and Certificate of Achievement, 2001. Certificate of Achievement, on the spot Cash award 1000.00 on the spot Cash award 2003, 2d Signal. Commanders Coin and Certificate of Achievement, 2002 2D Signal. Commanders Coin, 2000 5th Signal Command. Commanders Coin, 1999 2D Signal.
A+, Active
Directory, Active Directory, administrative, ad, approach, Army, automate, automation, backup, Business Law, Business Writing, cable, COM, hardware, hardware installation, network systems, configuration management, Contracts, customer support, Customer Assistance, databases, Designing, documentation, email, fashion, features, Finance, functional, government, Help Desk, Information Systems, Information Technology, information
technology, instruction, Intellectual Property, inventory, Knowledge Management, Leadership, team leader, Leadership Development, Law, lesson plans, Managing, materials, access, Microsoft Certified, MCSE, Exchange, Office, Microsoft Sharepoint, SharePoint, Windows 7, Microsoft Windows, Microsoft Windows 7, Windows, MS Windows, 2000, MS Windows 2000, NT, Windows NT, NEC, Negotiations, Enterprise, NETWORK, Networks, office automation, operating systems, performance appraisals, personnel, policies, processes, Project Management, proposals, publications, reporting, Researching, research, risk management, storage area network, SAN, Servers, software testing, SOP, Strategic, Supervisor, surveys, system configuration, system
design, system design, system analysis, Desktop Support, Technician, telecommunications, troubleshooting, upgrades, vision, VoIP, Windows Server,workflow
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Resume Overview
School Attended
- MCITP
- Univ. of Maryland European Division
Job Titles Held:
- IT SPECIALIST (SYSADMIN/NETWORK)
- INFORMATION TECHNOLOGY SPECIALIST SYSADMIN/NETWORK
- Information Technology Specialist (CUSTSPT)
Degrees
- 70-299 Implementing and Administering Security in a Microsoft Windows Server 2003 Network 70-642 TS: Windows Server 2008 Network Infrastructure, Configuring Microsoft Certified Solutions Associate (MCSA): Windows Server 2012 Goal: Windows 2012 CERT Microsoft Certified Solutions Expert (MCSE): SharePoint Due: Jun 10, 2015 USAS-5045 - Microsoft Certified Tech Spec (MCTS): Managing Projects with Office Proj 2007 USAS 5060 - CompTIA Security+ 2011 70-643 TS: Windows Server 2008 Applications Infrastructure, Configuring USAS-5029 - CompTIA Security+USAS-5048 - MCSA on Windows Server 2003
Microsoft Certified Solutions Associate Microsoft® Certified IT Professional MCITP Microsoft® Certified Technology Specialist MCTS Certification Number : D721-8206 Achievement Date : 04-16-2012 Certification/Version : Windows Server® 2008 Certification Number : D273-8085 Achievement Date : 05/27/2011 Certification/Version : Server Administrator on Windows Server® 2008 Certification Number : D234-8127 Achievement Date : 04/18/2011 Certification/Version : Windows Server® 2008 Network Infrastructure, Configuration Certification Number : C849-3788 Achievement Date : 03/14/2011 Certification/Version : Windows Server® 2008 Active Directory, Configuration CompTIA Security+ 2011 Job Related Training: Army Management Staff College-Leadership Development Intermediate Course 05-2013 Microsoft Certified Solutions Associate Microsoft® Certified IT Professional MCITP Microsoft® Certified Technology Specialist MCTS Certification Number : D721-8206 Achievement Date : 04-16-2012 Certification/Version : Windows Server® 2008 Certification Number : D273-8085 Achievement Date : 05/27/2011 Certification/Version : Server Administrator on Windows Server® 2008 Certification Number : D234-8127 Achievement Date : 04/18/2011 Certification/Version : Windows Server® 2008 Network Infrastructure, Configuration Certification Number : C849-3788 Achievement Date : 03/14/2011 Certification/Version : Windows Server® 2008 Active Directory, Configuration CompTIA Security+ 2011 ISS Certified for performing vulnerability assessment scans of US Army networks : Computer Networking and Information Technology 02/2005
Manager Development Course 00 1999
USAS-5013 - Business Finance Goal: Business Finance USAS-5015 - Knowledge Management Fundamentals Goal: Knowledge Management USAS-5072 - NEW: as of 16 Jun 14 - Microsoft Sharepoint 2010 SP1: Administration USAS-5016 - Managing Contractors and Temporary Employees USAS-5017 - Business Writing Essentials USAS-5019 - Strategic Project Management for IT ProjectsAction Officer Development Course ST7000, 1999. Supervisor Development Course 00 1999
B.S
CIO/G-6 NETCOM IA - 70-642 - Windows Server 2008 Network Infrastructure, Configuring Completed CIO/G-6 NETCOM IA - 70-640 - Windows Server 2008 Active Directory, Configuring Completed CIO/G-6 NETCOM IA - 70-646 - Windows Server 2008, Server Administrator Completed CIO/G-6 NETCOM IA - 70-680 - MCTS: Windows 7, Configuration Completed CIO/G-6 NETCOM IA MCTS: Windows Server 2008 Active Directory, Configuration Completed CIO/G-6 NETCOM IA SK0-003 CompTIA Server+ 2009 Completed CIO G-6/NETCOM IA MCTS: Windows Server 2008, Network Infrastructure, Configuring Completed CIO G-6/NETCOM IA 70-686 - Microsoft Windows 7: Enterprise Desktop Administrator Enrolled CIO G-6/NETCOM IA 70-685 - Microsoft Windows 7: Enterprise Desktop Support Technician Enrolled NETCOM IA SYSTEMS SECURITY CERTIFIED PRACTITIONER (SSCP) 2012 CIO/G-6 NETCOM IA - Microsoft Windows 7: First Look for IT Professionals SK0-003 CompTIA Server+ 2009 Goal: Server+ 2009 Project Management for IT Professionals Goal: Project Management USAS-5043 - SY0-201 CompTIA Security+ 2008 Edition USAS-5051 - CompTIA A+ 2009 Essentials and Practical Application Goal: Essentials and Practical Application USAS-5056 - MS Windows Server 2008: Server and Enterprise Admin Goal: Enterprise Admin SKIL-0022 - Retired - replaced by SKIL-0042-CompTIA A+ 2003 Certification
Bachelor of Science
Bachelor's Degree : Information Technology (IT) The
Managing Problem Performance Preventing Problem Performance: Replaced Identifying Problem Performance: Replaced CIO G-6 NETCOM IA VoIP Technologies Completed CIO/G-6 NETCOM IA - 70-410 - Installing and Configuring Windows Server 2012 Completed CIO/G-6 NETCOM IA - 70-411 - Administering Windows Server 2012 Completed CIO/G-6 NETCOM IA - 70-412 - Configuring Advanced Windows Server 2012 Services
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