Quality-driven and practical Systems Administrator with 16 years aligning business systems with business policies and guidelines. Looking to bring strong analytical and problem-solving skills to an industry-leading software company.Talented Microsoft Certified IT Professional MCITP with 16 years of experience in testing web-based client and server applications. Expertise in developing and implementing test plans and test cases. Looking to bring a solid understanding of software development life cycle (SDLC) principles and practical experience with Agile software development methodologies to a growing startup.Software Development Manager possessing extensive knowledge of technical equipment, hardware and software, as well as hands-on experience with telecommunications and network technology.
Consistently received a 100% rate of customer satisfaction.Improved IT department effectiveness by 90%.Oversaw a decrease in average daily Help Desk tickets by 90%.Automated repeatable tasks where possible to increase efficiency.
Installed and performed repairs to hardware, software and peripheral equipment, following design and installation specifications.Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.Developed training materials and procedures.Established requirements for new systems and modifications.Analyzed network packet information and computer OS system data to identify and characterize anomalies on networks.Assessed allocation of resources.Gathered and analyzed performance metric data.Applied best practices of software development while staying abreast of advances in the practice.Worked with product designers and product managers to design user interactions in applications.Executed functionality and feature development both within current application framework and on next-generation frameworks.Tested features across various browsers.Fixed bugs as they were encountered.Created interactions and APIs that reinforced trust, increased security and made it harder to do the wrong thing.Envisioned inspired new products, features and flows.Conducted design and code reviews to share knowledge with development team.Answered user inquiries regarding computer software and hardware operation.Provided recommendations for resolving defects.Worked on large enterprise and business critical applications.Analyzed and created new configuration for packaged software to meet business and system requirements.Oversaw local IT infrastructure including servers, security, networking, storage systems and desktops.Configured, maintained and provided trending and performance analysis of enterprise class storage systems.Performed second-level support for all workstation and server class systems.Researched new trends and technologies leading to testing and justification for deployment.Served as the technical lead for server infrastructure including development, QA, staging and production systems.Automated repeatable tasks where possible.
Troubleshot and resolved internet connectivity and general software and hardware issues.Identified product problems and strengths and collected data on the customer experience.Identified product problems and strengths and collected data on the customer experience.Leveraged in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs.Maintained in-depth knowledge of distribution platform guidelines and capabilities to guide internal development.Added user accounts, troubleshot issues with users and monitored usage on the printing management system.Collaborated with the global team to resolve IT support cases.
USAS-5028 - MS Windows Server 2003: Designing, Implementing & Administering Security for Networks
USAS-5078 - NEW: as of 16 Jun 14 - EMC Storage Associate v2
Goal: EMC Storage Associate
A Manager's Introduction to Business Law Contracts in Commercial Transactions Employment and Labor Law American Business Formations in the 21st Century Intellectual Property and Proprietary Rights Lawsuits and Negotiations Contracts in Commercial Transactions Employment and Labor Law American Business Formations in the 21st Century Intellectual Property and Proprietary Final Exam: Knowledge Management Fundamentals The 21st Century Learning Curve Industry Foundations Curriculum Leadership Curriculum Management Curriculum Managing Others through Change Communicating and Reinforcing Change Coursework in Computer Networking and Information Technology
Credits Earned: 105 Semester hours Information Technology (IT) Certified Information Systems Analyst, Institute for the Certification of Computing Professionals 3.2 GPA,Coursework includes Data ScienceCoursework includes Artificial IntelligenceCoursework in Software Engineering and Technology Management Coursework in Computer Networking and Information Technology
Patrick.S.Wicker Staff College Desktop 4291
(*) Support Chief
(*) Indicates professional reference
Directory, Active Directory, administrative, ad, approach, Army, automate, automation, backup, Business Law, Business Writing, cable, COM, hardware, hardware installation, network systems, configuration management, Contracts, customer support, Customer Assistance, databases, Designing, documentation, email, fashion, features, Finance, functional, government, Help Desk, Information Systems, Information Technology, information
technology, instruction, Intellectual Property, inventory, Knowledge Management, Leadership, team leader, Leadership Development, Law, lesson plans, Managing, materials, access, Microsoft Certified, MCSE, Exchange, Office, Microsoft Sharepoint, SharePoint, Windows 7, Microsoft Windows, Microsoft Windows 7, Windows, MS Windows, 2000, MS Windows 2000, NT, Windows NT, NEC, Negotiations, Enterprise, NETWORK, Networks, office automation, operating systems, performance appraisals, personnel, policies, processes, Project Management, proposals, publications, reporting, Researching, research, risk management, storage area network, SAN, Servers, software testing, SOP, Strategic, Supervisor, surveys, system configuration, system
design, system design, system analysis, Desktop Support, Technician, telecommunications, troubleshooting, upgrades, vision, VoIP, Windows Server,workflow
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