I am an IT specialist working on an Enterprise Service Desk providing support for Tier II support for both hardware, Operating System, and Application Problems to Enterprise Customers. I have worked as a Desktop Support Technician providing upper level support to Enterprise customers. I am A+, Network+, Security+ COMPTia certified. I am certified as a Microsoft Certified Desktop Support Technician (Windows XP). I have 3 years experience supporting Windows 7.
Troubleshooting complex problems with software and hardware using a variety of Remote Tools.
Have excellent customer service skills
Provided support to customers migrating from XP to Windows 7 that were in another city. Specifically migrated 13 customers from XP machines to Windows 7 machines, maintaining all their data, documents, and settings. Additionally I installed all the appropriate software on the new machines, allowing the customers to without their data for a minimum amount of time
IT Specialist (Customer Support)Feb 2004 to Current Company Name - City, StateProvide customer service and support for their problems with their hardware and software. Migrate customers from Windows XP to Windows 7. Solve problems relating to customers who had already been migrated. Solve problems with for customers who have been migrated from the Windows 7 32 bit to 64 bit Operating System. Solve problems relating to user error and hardware/software issues. Solve problems relating to Active Directory errors, e.g. machines being dropped from the domain. In addition I am responsible for working Tier II tickets that have been opened by Tier I employees who did not have the skills to solve the customers' problems.
Graduate Certificate, Information TechnologyStrayer Undersity - City, State, US
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Graduate Certificate , Information Technology Graduate Certificate
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