Seasoned SDM successful at developing product road maps and leading cross-functional software teams from prototype to release. Excels at project cost planning and iterative development.
Extensive creative experience with the Adobe Creative Suite (Illustrator, Flash, Photoshop, and Dreamweaver)
Can type up to 80 wpm
IT Service Delivery Manager, 11/2015 to Current All Covered - IT Services from Konica Minolta – Tarrytown & New York, NY
Service manager for multiple IaaS cloud clients as well as provides post project cloud migration support
Engages in strategic team building exercises to ensure engineer engagement and positive work environment.
Work directly with Konica Minolta & All Covered Sales Team to deliver and scope out new business awarded.
Implemented new management reporting tool which demonstrated reduction in Mean Time to Resolution of client incidents.
Experience with: Windows Server 2008 & 2012 R2, BMC Remedy, Concur, Bomgar, Kaseya, N-able, VMware, Cloud and local servers.
Supervisor of Network Engineering and Operations, 03/2014 to 11/2015 Verizon Communications – New York, NY
Coordinated installation and maintenance orders for various telecommunications WAN services (DS1, T1, DS0, POTS, DSL, PRI, ISND, VoIP) to qualified technicians on a timely basis to meet critical deadlines
Engaged in several network migration projects from legacy service to fiber optics throughout Lower Manhattan
Special Services Field Technician & Sales Representative, 08/2004 to 02/2014 Verizon Communications – Valhalla, NY
Installation and repair of analog and digital circuits including T1 and T3, ISDN, POTS, 56k and 9.6k.
SME for sales systems, packages, prices, billing, offers, and technical knowledge related to services offered.
Proficient in a variety of testing equipment to troubleshoot various copper and fiber optic trouble situations, including T-BERD, Ameritech, Tempo Sidekick.
Master of Science: Telecommunications, December 2009 Iona College - New Rochelle, NY
Coursework in Computer Science, Networking, and Information Technology
Bachelor of Arts: Communication Sciences, May 2004 University of Connecticut - Storrs, CT